
Petco
Pet Store Near MeMissouriSt. Charles CountySaint CharlesZumbehl Road
2109 Zumbehl Rd, St Charles, MO 63303, USA
4.0
My schnauzer had an appointment for grooming. The woman (with pink hair) called to ask if we could pick him up. He was very anxious, and she felt uncomfortable with him. But this is how he was returned. I don't think he's the first anxious dog to go to your service. We've always taken Saimon to your store for his grooming. It's the first time they've ever denied him service. You're supposed to be the experts.
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- (636) 724-6338
- stores.petco.com
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Welcome to Petco
Welcome to the Petco located at 2109 Zumbehl Rd, St Charles, MO 63303, USA. As a part of the 'Pet Store Near Me' category, this Petco aims to provide local pet owners with a variety of supplies and services for their animals. You can contact them at (636) 724-6338 or their mobile number, +1 636-724-6338.
Based on recent customer reviews, experiences at this St. Charles Petco appear to be concerning, particularly regarding their grooming services. One customer reported taking their schnauzer for a grooming appointment. They mentioned that a groomer with pink hair called to request an early pickup, stating the dog was very anxious and she felt uncomfortable. The customer expressed disappointment that their dog, who had been groomed at this location before, was seemingly denied service due to anxiety. The customer's post included an image of the dog after the attempted grooming, the specifics of which are not described in the text, but the overall tone suggests dissatisfaction.
Another review details a significantly more negative experience following a grooming appointment for a "little guy." This customer reported that their pet was in such a condition after grooming that it required a vet visit and a cortisone shot. The reviewer also stated that they spoke with a manager who they felt was indifferent to the situation. Adding to their disappointment, they mentioned leaving a message for their pet's regular groomer of many years a week prior and not receiving a response. This customer expressed that their pet was traumatized by the experience and conveyed sadness that the groomer did not reach out to explain what might have happened. These reviews highlight potential issues with the grooming services at this particular Petco location.
As a national chain, Petco generally offers a wide array of services and features. Typically, these include the sale of pet food, treats, toys, and various supplies for different types of pets. They often have live animals available for purchase, such as fish, small mammals, reptiles, and birds. Grooming services are also commonly offered, which, based on the reviews for this location, can yield varied outcomes. Some Petco stores also house veterinary clinics (Vetco), providing vaccinations and other basic veterinary care. Additionally, pet training classes are often available. The environment of a Petco store is usually organized by pet type, with dedicated sections for different animals and services like grooming often having a separate area.
Given the specific negative feedback regarding grooming at this St. Charles Petco, potential customers might want to exercise caution or seek further information about these services. The reviews do not provide insights into the environment of the retail area of the store or any current promotional information. To inquire about the overall environment, the range of supplies they offer, or any ongoing promotions, it would be best to contact the store directly at (636) 724-6338 or visit their location on Zumbehl Road. As a large chain, Petco often has national promotions, and this specific store might have local offers as well.
In summary, the Petco located at 2109 Zumbehl Rd in St. Charles, MO, is a local pet store that offers a range of supplies and services. However, recent customer reviews raise concerns about their grooming services, with reports of an anxious dog seemingly being turned away and another pet requiring veterinary care after a grooming appointment. While Petco as a whole aims to be a comprehensive resource for pet owners, these specific experiences at this location should be taken into consideration. Potential customers may want to inquire further about their grooming policies and procedures before booking services. For information on their retail offerings and any promotions, contacting the store directly is recommended.
For those in the St. Charles, MO, area looking for a 'Pet Store Near Me', this Petco on Zumbehl Road is an option for pet supplies. However, the provided reviews strongly suggest that there have been issues with their grooming services. If you are considering grooming for your pet at this location, it would be prudent to discuss your pet's specific needs and any concerns with the grooming staff beforehand. For general pet supplies, it may still be a convenient option, and you can contact them to inquire about the availability of specific products.
When choosing a local pet store, it's important to consider the experiences of other customers, especially when it comes to services like grooming where the well-being and comfort of your pet are paramount. The feedback for this St. Charles Petco highlights the need for careful consideration if you are seeking grooming services there. For other pet needs, such as food and supplies, you might find what you're looking for, and it would be advisable to contact the store to check their inventory and any current offers.
In conclusion, the Petco at 2109 Zumbehl Rd, St Charles, MO, is a local pet store offering supplies and services. However, based on recent customer reviews, there appear to be significant concerns regarding their grooming services. Potential customers should be aware of this feedback and consider it when deciding whether to use their grooming facilities. For information on pet supplies and any promotions, please contact the store directly at (636) 724-6338.
Petco Photos










Petco Location
2109 Zumbehl Rd, St Charles, MO 63303, USA
Reviews
My schnauzer had an appointment for grooming. The woman (with pink hair) called to ask if we could pick him up. He was very anxious, and she felt uncomfortable with him. But this is how he was returned. I don't think he's the first anxious dog to go to your service. We've always taken Saimon to your store for his grooming. It's the first time they've ever denied him service. You're supposed to be the experts.
Apr 26, 2025 · Adri TarinaThis is the condition my little guy was in after his grooming appointment. One vet visit and a cortisone shot later he fortunately is doing better. Spoke with a manager who could have cared less and the really disappointing thing is I left message a week ago for his groomer who has been grooming him for years and never heard back from her. I understand things happen but he is really traumatized and makes me sad she didn't care enough to call and shed some light on what might have happened.
Feb 09, 2025 · Beth AdlerUpdate to reply; You replied the same thing to someone else a couple of months ago, yet here we are, nothing changed. For at least the last 10 years this particular store is always filthy, but this time they really outdid themselves. Gives the whole brand a bad name. Went to buy some fish for my aquarium and left disgusted. The tanks were filthy. Moss growing in almost all the tanks. Some the glass was so green- brown you could barely see inside. The worse was the ones with thick gunk floating on top of the water. I have never seen a petco in this gross of a state! You can do better or don't sell animals. Seriously this should be reported.
Sep 02, 2024 · Gabriela SchlatterIf you’re looking for an amazing groomer, Kenzy S. is the one! I have three dogs, and after trying many groomers, we’ve finally found someone we truly love. Kenzy is experienced, patient, and so loving with the pups. I recommend her to all my friends, and they’ve started taking their dogs to her as well. You won’t be disappointed!
Feb 01, 2025 · Sandra ThomasAbsolutely terrible enclosures for the animals. Almost all of the little rodents are sick or are living in their own feces. Actually disgusting, petco should not be allowed to sell animals any longer. They've done nothing but show neglect for the animals in their "care." If it's a staffing issue, that's not an excuse for this disgusting dirty store. Shop and support a local pet store instead.
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