Petco

On Saturday, March 22nd @11:00am I had taken my dog for a grooming appointment expecting for him to be taken care of. Honcho is one of the SWEETEST most GENTLE & COOPERATIVE dogs you’ll ever meet. Since he was a baby I’ve been showing him the utmost love & affection & he’s never had an issue with ANY groomer in his entire 4 years of living. I was told he would take about 4 hours but he’s never taken that long. I waited outside til about 3.5 hrs & I went in looking for him to see if I could at least see him through the glass. I didn’t see him so that’s how I knew he was brought to the back & was done. After 15 minutes waiting patiently, I went in the little office & asked ANABELL why no one had called me? Not even 15-20 minutes before finishing so that I can at least start making my way there (basic procedure). Not one call or text received. But Anabell said “oh they just finished” I replied how? I’ve been here for a while already watching. He was already in the back when I got here. I was told to pay before seeing Honcho. Another red flag. I paid anyway, upon paying I then went to get my Yorkie. That’s when I seen the slit. He was cut deeply on his left arm. So deep that there was powder to stop the bleeding. Honcho was NOT nor has he ever been matted so not even this was an excuse. I told a gentleman who was working there in the office while dropping him off that he was cut there before so bad while they were clipping his nails so to please be gentle as he’s already traumatized. So when I seen the slit THATS the excuse they used “he thought they were cutting his nails so he pulled his arm back and he got cut” that’s false. An owner knows their dog & Honcho has had numerous grooming appointments & even some I did myself & he has never reacted that way nor have I ever cut him and I’m not even a groomer. The best part is that the one who told me “they just finished” was the one who groomed Honcho... it was her. Why didn’t she just explain to me herself what she had done? Instead of acting like it was someone else who did it? Instead she has someone else tell me that lie. This is the 2nd incident I’ve had here at this petco. DO NOT leave your precious animals with them unattended. ATTACHED ARE PHOTOS OF HONCHO BEFORE HIS GROOMING APPOINTMENT & AFTER.

Excellent and dependable service! I reached out to them for assistance in selling my car, and I was thoroughly impressed with their communication throughout the process. They kept me informed every step of the way and were punctual, with payment ready when it was time to finalize the deal. I highly recommend them to anyone looking to sell their car.

I was turned away from dog grooming services because apparently they don’t groom dogs with heart conditions. My dog has a slight heart murmur, and I always let the stylist know, as well as indicate it on the check-in forms when booking the appointment. My pet has been groomed here several times, the last time being in December. If this is their policy, why was he allowed to be groomed then? Why was I allowed to book the appointment if I indicated online that he has this condition? I don’t appreciate the inconsistency in customer service. I wasted time & money traveling there for nothing. In response to the owner’s remarks, my dog does not take any medication for the heart murmur as it is minor and has never been necessary. If that is your policy, that’s fine. My issue is the extreme inconsistency with which it is enforced. Again, I have had my dog groomed at this location before. Where was the policy then? If this was said to me on my initial visit I would have gone elsewhere, but it never was. I guess no one cared about my pet’s safety on those days.

i always come here to purchase my pet products. today i went and i asked a question .i needed help in the cat food section and first thing the employee said when i asked politely was why you asking me for ? the vets are there ask them . i told him im asking you because you work here and i asked them already they said they do vaccinations only to ask an employee . he then started speaking nice but its disgusting to even respond to a customer that way when they ask for help. i was then told by an employee when i asked where can i complian that he was the manager. how can you have a manager help customers this way? unethical. the vets were very polite and no one was around to help. unprofessional management.

Petco customer service on chat and on the phone is way better then going to the store at the store they short of staff. U ask for help they make you. Wait for more the 25 minutes the cashiers always have attitude must of the. Items don’t have price on them or staff is either on the phone texting or with headphones. And they want to be rude and take there sweat time to assist you so. I rather do business only I will keep you Guys informed when I go back there for the vet. Appointment hopefully they was more friendly then the regular store clerks and management.