Petco

RAMON was very helpful and very knowledgeable about reptiles and birds. I came with my daughter just to ask if there are any canaries in stock ( all sold out) and we ended up getting tarantula spider. We'll still come back for canary when is available.

The vet was incredibly unfriendly. He didn’t even look at me and was mumbling instructions I couldn’t understand. Very unprofessional and rough with my pet. The exam room was visibly unclean. Obviously not even wiped down between pets. All other staff member were kind and efficient.

Yesterday I went to the PETCO store to return two dog sweaters with my receipt. I was told that their computer system does not recognize my receipt and there’s no record of the transaction even though I have the receipt for the two items. I was in the store for over an hour, and I did not get my refund. So now I am waiting on a resolution for this dilemma. The receipt has my vital care number on it. My phone number is correct. I have everything I’m supposed to have and their system does not recognize my purchase transaction even though I have a receipt. Shame on you, Petco!!!!!

**Disappointed with Customer Service at Petco Totowa** As a new puppy owner, I was extremely disappointed with a recent incident involving puppy food infested with maggots and how it was handled by a rude staff member at the Petco Totowa location. I purchased Purina ONE +Plus puppy food, as I usually do. Upon picking up the bag at the store, a moth flew out, and I noticed the dog food bags were covered in spider webs. As a first-time buyer, I didn’t think much of it. I stored the food in a Vittle Vault container I also purchased at Petco Totowa. To my shock, I later discovered the dog food was infested with maggots. I simply requested a replacement for the dog food and the food storage container. However, the staff member I dealt with was extremely rude and showed no empathy. I expressed my concern about the health risk this posed to my puppy and my two toddler children. Instead of addressing my concerns, I was told that the issue needed to be taken up with Purina, as Petco Totowa only sells the dog food. Despite my repeated attempts to explain that the Purina dog food sold at their location was spoiled and infested, the employee dismissed my concerns and refused to accommodate my reasonable request. This staff member lacked professionalism, empathy, and any knowledge about the matter, making it clear they were unfit for a client-facing role. Thankfully, I visited Petco Clifton, where the experience was entirely different. The staff there were knowledgeable, empathetic, and genuinely helpful. They provided guidance and tips on how to handle the situation and manage the transition to a new dog food. **A huge thank you to Petco Clifton for your outstanding customer service.** Unfortunately, my experience at Petco Totowa left me frustrated and disappointed, and I hope improvements are made to prevent this from happening to other customers.

Can say Without a moment of doubt, everyone that was involved was incredibly professional and helpful. Thank you so much and you definitely made my son’s experience great.