Petco

I was here several months ago and there was a dead fish on the floor. I was with my young kids and it wasn’t the “death” talk I wanted to have with them. The employee I alerted seemed less than alarmed by it. I made my first trip back since the dead fish on the floor incident assuming that first experience was a fluke…but today was worse. There were several tanks with masses of dead fish stuck in the filter intake. This is poor treatment of living things, gross to look at and created a toxic environment for the lucky fish who are swimming with their decomposing friends. Who would want to introduce any fish from those dirty tanks into their own. There was also a large puddle of water on the floor near the tanks with a small caution sign. It just looks like nobody cares. That’s fine if it’s a clothing store but please take care of animals.

I took my cocker spaniel, who was in desperate need of grooming, to Petco in Turnersville, NJ, and he was attended to by Sarah (Sara?). She did a wonderful job. Charlie can be a little anxious, especially around other dogs, and despite another dog being groomed in the room at the same time, Sarah took good care of him and made him feel comfortable. She did a great job, and I commend her greatly! Thank you!

awful. Manager/cashier and young girl with black hair and glasses that works in the front were rude and refused an over $200 sale and refused to answer questions.My mom, brother, and i arrived to the store an hour before the store closed and it was around 30 minutes before closing when we asked to buy an animal. Awful costumer service. i felt very disrespected when the manager rolled her eyes at us and turned her back when we asked a question. i would give a 0 star if possible. Also kicked people out 30 minutes til closing, and was mopping and sweeping when they should be helping costumers. Don't work in retail if you don't my know how to act and treat your costumers. I'll never come back again. I don't recommend coming here. Get your pets somewhere. :)

Extremely rude manager and cashier. Refused an over $200 sale when there was over 30 mins before the store close . Bad attitude for both the manager and the sale associate. Felt totally disrespected when manager had turn and refused to answer me. I will be contacting upper management and the corporate office. I work for retail for over 20 years and have never treat or felt so missed treated by not only and cashiers by the manager. Bad customer service and very poor attitudes . Seems like they didn’t want to be there and rushed everyone out of the store with still 20 mins till closing.

I was completely ignored by THREE employees, my fish died, and ALL tanks had several dead fish! I went in to pick up a couple aquatic pets and plant. I was completely ignored by THREE employees. Not only ignored but they got their own purchases in front of me. Employee 1 helped another guest, looked at me and walked away. Employee 1 returned with two more employees, saying they needed fish and crickets. There was another customer near me as well so I thought they were helping us both. Instead, the 3rd employee got crickets for employee 2, and employee 1 asked him to get fish. He responded with "I have other stuff to do then to get you fish" and walked away. One of the remaining employees laughed, said they need to go clock out soon, and the other said they were getting their fish then clocking out. I stood there while this employee got their own fish all packed up. Then they looked as me and asked if I "finally figured out what i wanted". Which obviously i did. She got me my items and took off without asking any of the other people in the area if they needed help or offer to get someone for them. I had to tell the employee at check out that people needed help. Extremely RUDE to have a customer who spent a good bit of money stand and watch employees get their own purchases which I'm assuming an employee discount is used. Two of the fish I purchased passed which I know is not due to my water. It's a quarantine tanks with tested water and no other fish have passed when placed in there. I called to see if I could get replacement fish from a closer store which the employee on the phone said I could and hung up before I could even say thank you. Overall, disgusting tanks, dead and sick fish, and HORRIBLE customer service!