
Petco
Pet Store Near MeGeorgiaGwinnett CountyDuluthGwinnett PlacePleasant Hill Road
2131 Pleasant Hill Rd, Duluth, GA 30096, USA
4.0
I had an appointment with Petsmart at 2pm and thought Id cancel it to go to Petco since my dog was groomed with them in the past. Dropped him off at 1:15pm and never received a call for 2 hours. So I called and they said it would be another 40 before they could get to my dog. Im like why didnt someone tell me. She said well you can come and get him. Considering I was out side in the packing lot I went inside to speak to them. As soon as I went inside the girl started yelling and screaming at me as If I was in the wrong. Very unprofessional! I was wondering why didnt anyone contact me to let me know it would take so long for a simple bath. I would've stayed with my original appt. with Petsmart if I knew it would take so long. But the way the girl acted is a horrible representation of PETCO. VERY UNPROFESSIONAL. And I will be contacting CORPORATE. What sucks is that I canceled my original grooming session with Petsmart to go to Petco and left with no grooming session at all. ILL NEVER GO BACK TO PETCO AS LONG AS YOU HAVE EMPLOYEES THAT REPRESENT YOUR COMPANY IN THAT TYPE OF MANNER.
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- (678) 475-1147
- stores.petco.com
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Petco Introduce
For local users in Duluth, Georgia, searching for a "Pet Store Near Me," Petco located at 2131 Pleasant Hill Rd offers a range of pet-related services and supplies. Recent customer reviews provide mixed feedback regarding their grooming services, while highlighting positive experiences with nail trims.
One customer reported a highly negative experience with the grooming service at this Petco location. They had canceled an appointment at another pet store to bring their dog to Petco for grooming, based on a past positive experience. However, upon dropping off their dog, they allegedly experienced a significant delay without communication from the staff. When the customer inquired, they were informed of a further delay. Upon entering the store, they claim to have been yelled at by a staff member, which they described as very unprofessional and a poor representation of Petco. This customer left without their dog being groomed and stated they would not return.
In contrast, another customer shared a very positive experience specifically with nail trims at this Petco. They described Petco as their "baby dog’s favorite spot" for this service, praising the staff as "amazing—kind, patient, and truly the best at what they do." This reviewer found the experience stress-free and enjoyable for their dog and expressed high satisfaction with the care received, making Petco their preferred place for nail trims.
Based on these two recent reviews, the environment and service quality at this Duluth Petco may vary depending on the specific service. While one customer experienced unprofessional behavior and poor communication regarding grooming, another found the staff for nail trims to be kind, patient, and highly skilled. It's important to note that these reviews focus specifically on grooming and nail trim services.
The provided information does not offer a comprehensive overview of all services and products available at this Petco location. Typically, Petco stores offer a wide range of pet food, supplies, toys, and potentially other services such as veterinary clinics or adoption events. However, these aspects are not detailed in the provided reviews, nor is there any information about current promotional offers.
For local users considering Petco in Duluth, GA, it appears that experiences can vary. While nail trims are highly praised by one customer, grooming services received significant criticism in another review. Individuals may want to consider these differing experiences and potentially inquire directly with the store at (678) 475-1147 or +1 678-475-1147 for more information on their specific needs and to gauge the current service quality and environment.
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Petco Location
Petco
2131 Pleasant Hill Rd, Duluth, GA 30096, USA
Get directionsReviews
I had an appointment with Petsmart at 2pm and thought Id cancel it to go to Petco since my dog was groomed with them in the past. Dropped him off at 1:15pm and never received a call for 2 hours. So I called and they said it would be another 40 before they could get to my dog. Im like why didnt someone tell me. She said well you can come and get him. Considering I was out side in the packing lot I went inside to speak to them. As soon as I went inside the girl started yelling and screaming at me as If I was in the wrong. Very unprofessional! I was wondering why didnt anyone contact me to let me know it would take so long for a simple bath. I would've stayed with my original appt. with Petsmart if I knew it would take so long. But the way the girl acted is a horrible representation of PETCO. VERY UNPROFESSIONAL. And I will be contacting CORPORATE. What sucks is that I canceled my original grooming session with Petsmart to go to Petco and left with no grooming session at all. ILL NEVER GO BACK TO PETCO AS LONG AS YOU HAVE EMPLOYEES THAT REPRESENT YOUR COMPANY IN THAT TYPE OF MANNER.
Feb 09, 2025 · Erica “Queen” KanePetco has been my baby dog’s favorite spot for nail trims so far! The staff is amazing—kind, patient, and truly the best at what they do. They make the experience stress-free and enjoyable, and I couldn’t be happier with their care. Definitely our go-to place!
Mar 11, 2025 · Jacqueline Y.Petco is located in Duluth city in Gwinnett County off of Pleasant hill Road in Georgia, USA. Petco sells pet food, toys, and pet necessities. They also have a pet hotel, grooming area, and a vet clinic. Pet insurance has to be reimbursed. Fish, birds, hamster, and other pets are sold here. Cats are up for adoption.
Jul 05, 2024 · Mary Elizabeth EnrileGreat location, staff & products. It's not perfect in every way but close to it. I've bought 2 snakes and many fish from this location, also numerous products for all my pets over the past 5 years.
Dec 23, 2024 · James CollinsI got 2 birds from here and 5 or 6 Betta fish and will still buy form here. I really appreciate all of the services. I'm always buying weird pets out of the blue and petco really is the place to go!!
Jan 29, 2025 · Khanh LyPet Store Near Me

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