Petco

What disgusting treatment of animals! My girlfriend and I wandered in before visiting Trader Joe's next door. When we looked at the bird, the conures were suffering in vile conditions. The water in all of the cages was filthy. The cage of one had poop splattered all over the walls. That bird kept stepping and rubbing against her own excrement. The cages were small, dark, and lacked bird baths, and must have smelled terrible inside the glass. One of the birds pressed against the glass, and kept desperately trying to push through to reach me. The parakeets, which are smaller, got a bigger cage all together that was kept cleaner since it was more visible. Meanwhile, the larger birds had an 8th of the space and no ability to socialize with other birds. The employees were all apathetic. My girlfriend talked to one, who said he'd do something then didn't. Then I spoke to a manager who was dumping cat litter into a big bin--she was eager to get rid of me and directed me to another manager. That guy didn't seem to care and just wanted to get rid of me. How can you work in a pet store and not care about the lives of the animals in your care? We called Petco's customer service line and they were just low-wage employees outsourced from-off countries and were following a basic script. Please, don't purchase from Petco. Especially don't purchase birds. The $1,000+ people pay per bird is what motivates Petco to harm these innocent creatures. Send that money to people who help animals, like Leslie Howe at the Toucan Rescue Ranch in Costa Rica.

Staff isn’t the most helpful. The store is nice and has a large variety of products. If you know what you need then you can be in n out. Nice selection or products for dogs , cats , fish , reptiles and birds. Prices are comparable with pet smart or tractor supply.

Some of the staff at the front counter are just weird or picky about bagging and selling crickets. I've been denied crickets before because the cashier didn't want to pick through the bottom of the bin for them Today I got denied even though they had a huge 10 gal can full of large crickets but they are only for in-house use, wouldn't even sell me 10. Customer service isn't really on point with them. I'd suggest going local and visit Rivertown Feed & Pet Country Store, super nice staff, small local business.

I ordered for pick up and the girl who helped me at the front was doing a fantastic job. I didn't catch her name, but she had short black hair and a gold nose ring, I think she actually worked in the vet tech part of the store. But she put everything down to help me with my order. She was so very nice and super fast. She's working her butt off!! 10/10 customer service from her!

I came in looking just for a quick few cans of food, but found a cute harness for my dog. I couldn’t figure out how to use it in the manager and cashier went out of their way to fit it onto my dog and show both of us a lot of love. It was a really good experience and we love our harness and Petco Petaluma