Petco

Welcome to the overview of the Petco located at 4706 Marigold Ave, Kissimmee, FL 34759, USA. As a prominent name in the "Pet Store Near Me" category, Petco typically offers a wide array of pet supplies, services, and live animals. You can contact this specific Kissimmee location at their phone number: (689) 299-0688 or their mobile phone: +1 689-299-0688. Based on recent customer reviews, experiences at this particular store appear to be varied, with both positive and negative feedback regarding different aspects of their operations.

One customer reported a highly positive experience with the grooming services at this Petco. They specifically mentioned taking their pet, Lolo, for grooming and being "extremely happy" with the service received. The staff was described as "friendly and professional," indicating a positive interaction with the grooming team. Furthermore, the customer praised the thoroughness of the grooming, noting that their pet looked and smelled "amazing" afterward. This positive feedback suggests that the grooming services at this Petco location may be a strong point for pet owners seeking professional care for their animals' appearance and hygiene. The customer explicitly stated their intention to return for future grooming needs, highlighting satisfaction with the quality of service.

However, other aspects of the customer experience at this Kissimmee Petco location have garnered less favorable reviews. One customer noted confusion regarding veterinary clinic reviews possibly being associated with this specific store. They clarified that the in-store veterinary clinic was not yet open and reportedly would not be operational for some time. This is an important piece of information for local pet owners who might be expecting or looking for veterinary services at this Petco location. It suggests that for the time being, pet owners will need to seek veterinary care elsewhere.

A significant concern raised by another customer pertains to customer service. This reviewer explicitly stated, "...if you want customer service this is definitely not the store..." They attributed this issue to a potential lack of sufficient staffing, noting that it "definitely shows." The reviewer contrasted this negative experience with other pet supply retailers in the area, Petsense and Pet Supermarket, where they reported receiving better customer service. The observation that this Petco location often seems to have only "two employees" on the floor was a major point of criticism. While the reviewer did commend two specific "gentlemen" as being "extremely helpful and kind," they also noted significant wait times at checkout if these two individuals were the only staff available. The reviewer also reported never having seen the store manager and having to "hunt down" the assistant manager for assistance, further underscoring the perceived lack of accessible customer service.

Adding to the concerns, this same reviewer corroborated other reports of price discrepancies between in-store prices and the website. They stated that these discrepancies "are indeed true," which can lead to frustration and a lack of trust for customers expecting price consistency across platforms. This issue highlights a potential operational disconnect that could negatively impact the shopping experience.

The reviewer ultimately attributed a one-star rating specifically to the poor customer service, emphasizing the need for management to address these staffing and service issues to ensure the store's longevity. Their personal experience was negative enough that they expressed a preference for driving to other pet stores despite their initial excitement about this location opening. This strong sentiment underscores the significant impact of customer service on overall satisfaction.

Furthermore, the size and location of this particular Petco store in Kissimmee appear to have implications for its product availability, specifically regarding pet food options. The reviewer noted, "...they also do not seem to carry as many food options as the other locations do." This limited selection could be a drawback for pet owners who rely on specific brands or types of food that may not be stocked at this store. The reviewer expressed hope for improvement in this area, indicating that the current food selection is not meeting expectations compared to other Petco stores.

Based on the provided reviews, the environment of this Petco location in Kissimmee is not explicitly described in terms of aesthetics or layout. However, the mention of potential understaffing could imply that the store might sometimes feel less organized or that customers may struggle to find assistance on the floor. The size and location being factors in limited food options also suggest a potentially smaller store footprint compared to other Petco locations.

In summary, the services offered at this Petco include pet grooming, which at least one customer found to be excellent. However, the veterinary clinic is reportedly not yet open. The primary service of selling pet supplies is available, but the selection, particularly of pet food, may be more limited than at other Petco stores. The quality of customer service appears to be a significant concern for some customers, with reports of understaffing, long wait times, and difficulty finding assistance from management.

The key features of this Petco location are its availability of grooming services and its presence as a Petco brand store, which typically implies a certain standard of product variety and brand recognition. However, the negative features highlighted in the reviews, such as potential understaffing, poor customer service, price discrepancies with the website, and limited food options, are important considerations for local pet owners.

Currently, there is no specific promotional information available in the provided reviews. Customers interested in knowing about any ongoing sales, discounts, or special offers at this Petco location would need to inquire directly with the store via phone or in person, or check the official Petco website for general promotions that might apply to this store.

In conclusion, the Petco at 4706 Marigold Ave, Kissimmee, FL, offers pet grooming services that have been positively reviewed. However, potential customers should be aware of reports indicating that the in-store veterinary clinic is not yet operational. Customer service appears to be a significant area of concern, with reports of understaffing and difficulty finding assistance. Additionally, there are mentions of price discrepancies between the store and the website, as well as a potentially limited selection of pet food compared to other Petco locations. While the grooming services may be a strong point, local pet owners might want to consider these other factors when deciding whether to shop at this particular Petco store for their pet supply and service needs.