Petco

Welcome to Petco, your local pet store situated at 921 Harley Strickland Blvd in Orange City, Florida (FL 32763). As a part of the "Pet Store Near Me" category, our Orange City location aims to serve as a convenient destination for a comprehensive range of pet-related products and services. We cater to a variety of pets, including dogs, cats, small animals, fish, birds, and reptiles, offering a wide selection of food, treats, toys, accessories, and more to meet their diverse needs.

We understand the importance of providing quality care and services for your beloved pets. At Petco in Orange City, we strive to offer a supportive environment where pet owners can find the supplies they need and access helpful services. Our store is typically stocked with a wide variety of pet food brands, including specialized diets, ensuring that you can find the right nutrition for your pet's specific life stage and health requirements. Additionally, we offer a diverse assortment of toys designed to entertain and stimulate your pets, as well as comfortable bedding, grooming tools, and essential health and wellness products.

Among the services offered at the Petco in Orange City is pet grooming. We aim to provide grooming services to help keep your pets clean, comfortable, and looking their best. These services may include bathing, brushing, hair trimming, and nail clipping for dogs and cats. We understand that entrusting your pet's care to a groomer requires trust and clear communication, and we generally strive to ensure a positive and stress-free experience for your animal companion.

However, we acknowledge that a recent customer experience, brought to our attention on February 25, 2025, detailed significant dissatisfaction with a grooming service. This customer reported that their dog experienced severe anxiety during a grooming session with a new employee, resulting in an incident of soiling. Furthermore, the customer expressed deep concern and upset regarding a haircut that was considerably shorter than requested and not communicated beforehand. The customer perceived the haircut as uneven and unprofessional, suggesting a lack of experience or proper guidance. We take such feedback seriously and are committed to addressing these concerns to ensure the well-being and satisfaction of our pet customers and their owners.

The customer's account also mentioned a follow-up interaction where another groomer offered to rectify the haircut at a later date, and the manager allowed payment to be deferred. While intended as a resolution, the customer found the overall handling of the situation unprofessional, particularly as the initial groomer was not present to provide an explanation. This instance highlights the importance of clear communication, experienced staff, and a commitment to meeting the specific needs and preferences of our customers regarding their pets' grooming.

We recognize the distress and discomfort experienced by both the pet and the owner in this situation. We understand that pet owners place immense trust in us to care for their animals, and we are actively reviewing the circumstances surrounding this incident to identify areas for improvement in our grooming services, including staff training and communication protocols, especially when dealing with pets who may exhibit anxiety.

On a more positive note, we also received feedback commending the exceptional customer service provided by one of our team members, Paige. This customer specifically highlighted Paige's kindness, understanding, and efficiency in resolving an order issue that was the customer's own mistake. This positive feedback underscores our commitment to providing helpful and friendly service across our store, and we value team members like Paige who go above and beyond to assist our customers.

While specific promotional information was not included in the provided text, Petco often offers various promotions, discounts, and loyalty programs. These may include sales on specific brands of pet food, discounts on grooming services, or special offers for members of our loyalty program. We encourage you to visit our Petco store in Orange City at 921 Harley Strickland Blvd or contact us directly at (386) 456-1188 or +1 386-456-1188 to inquire about any current promotions or upcoming events. Our team will be happy to provide you with the latest information on how you can save on your pet supplies and services.

In conclusion, Petco in Orange City, FL, strives to be your reliable "Pet Store Near Me" for a wide range of pet needs. We offer a diverse selection of products and aim to provide helpful services, including grooming. While we acknowledge that we have recently fallen short of expectations in our grooming department for one customer, as reflected in their detailed feedback, we are committed to learning from such experiences and improving our services. We also celebrate the positive feedback we receive regarding our customer service, as exemplified by Paige's exceptional assistance. We encourage pet owners in the Orange City area to visit our store for their pet supply needs and to inquire about our services and any ongoing promotions. We are dedicated to serving the local pet community and continuously working to enhance the quality of our offerings and the experience of our valued customers and their beloved pets.