4.0

Had a wonderful experience this morning at the North Hills East location. There was a glitch with an online order I had placed & the cashier Erin went above & beyond to help me get it sorted out. She graciously answered all of my questions while guiding me through the steps I would need to take to get the problem resolved & stayed with me while it was being fixed. You never know what a person is going through in life & a little bit of kindness can go a very long way. Thank you Erin for showing me that kind of compassion & kindness today.

Amy Strabbing
  • Overview
  • (915) 821-0945
  • stores.petco.com

Hours

Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM

Welcome to Petco

For pet owners throughout El Paso, Texas, finding a reliable and welcoming destination for all their furry, scaly, or feathered friends' needs is a top priority. From essential nutrition and fun toys to professional grooming and effective training, a truly valuable pet store acts as a comprehensive partner in ensuring the well-being and happiness of our animal companions. In El Paso, the Petco location at 10771 Gateway South Boulevard stands as a prominent and trusted resource for the local pet community.

This Petco store, known as the North Hills East location to some locals, goes beyond just offering products; it strives to create a supportive and helpful environment, as evidenced by glowing customer testimonials. This article will provide a detailed overview of the Petco on Gateway South Boulevard, highlighting its convenient location, the diverse range of services offered, the standout features that make it a favorite among residents, and why it’s a suitable choice for Texans looking for quality pet care and supplies.

Location and Accessibility

The Petco store is strategically located at

10771 Gateway S Blvd, El Paso, TX 79934, USA.

This address places it on Gateway South Boulevard, a major artery that runs through El Paso. This ensures excellent visibility and easy access for pet owners coming from various neighborhoods, particularly those in the northeastern parts of the city and nearby communities.

As a large retail establishment, this Petco location typically offers ample parking, which is a significant advantage for customers. Easy parking makes it convenient to load up on large bags of pet food, bulky supplies, or transport pets for grooming or training appointments without stress. Its placement within a commercial area often means it's part of a larger retail hub, allowing customers to efficiently combine their pet-related errands with other shopping needs. While specific daily store hours were not explicitly provided in the reviews, Petco stores generally maintain consistent operating hours, including weekends, to accommodate diverse customer schedules. Their integrated services, such as grooming and vaccination clinics, often have specific hours within the main store hours, which can be confirmed by calling the store directly.

Services Offered

The Petco on Gateway South Boulevard in El Paso offers a comprehensive suite of services designed to meet a wide range of pet needs. Based on available public information and customer experiences, these services typically include:

  • Full-Service Dog Grooming: This location provides professional grooming services, including baths, nail trimming, and haircuts. Customers appreciate the efficiency and quality of the grooming department, noting that their "dog isn’t sitting there all day waiting. We’re in and out in 2 - 2 1/2 hours max." This quick turnaround, combined with friendly staff who are "very caring with our little Penny," indicates a focus on both quality and a positive experience for the pets. Grooming services typically offer options like Bath Only (starting from $24 for x-small dogs) and Bath + Cut (starting from $46 for x-small dogs), with prices varying by dog size and coat condition. Add-on services like teeth-brushing, paw balm, and specialized shampoos are also available.

  • Dog Training Classes: Petco offers positive reinforcement-based dog training classes for various stages of a dog's life, from puppy socialization to advanced obedience. Group classes are typically 6-weeks long and cover essential commands, loose-leash walking, and behavior modification. Private lessons are also available for more personalized training plans.

  • Veterinary Services (Vetco Vaccination Clinic): For convenient preventative care, this Petco location hosts Vetco Vaccination Clinics. These clinics provide low-cost vaccinations for dogs and cats, microchipping, and preventative medications for fleas, ticks, and heartworm. This makes it easy for pet parents to keep their companions healthy and up-to-date on essential immunizations.

  • Pet Supplies Retail: As a full-service pet store, Petco provides a vast selection of products for dogs, cats, small animals, birds, reptiles, and fish. This includes a wide variety of premium pet foods, treats, toys, beds, crates, carriers, health and wellness products, grooming tools, and seasonal items.

  • Self-Serve Dog Wash: For pet owners who prefer to bathe their dogs themselves but want to avoid the mess at home, the self-serve dog wash provides elevated tubs, shampoos, dryers, and towels, along with the convenience of not having to clean up afterward.

  • Aquatics Department: Most Petco locations, including this one, feature an aquatics department with live freshwater and saltwater fish, as well as all the necessary tanks, filters, decor, and accessories for setting up and maintaining an aquarium.

Features / Highlights

The Petco on Gateway South Boulevard in El Paso stands out for several key features and customer-praised highlights:

  • Exceptional Customer Service and Compassionate Staff: A significant highlight, as evidenced by customer reviews, is the outstanding customer service. The review mentioning Erin, the cashier, who "went above & beyond to help me get it sorted out" and showed "compassion & kindness," demonstrates a dedication to customer satisfaction. The general sentiment of "Great staff. Very caring with our little Penny" further underscores the supportive and friendly atmosphere.

  • Efficient and Quality Grooming: The grooming department is noted for its ability to adhere to scheduled times and provide a quick turnaround, ensuring pets are not kept waiting unnecessarily while receiving excellent care. This focus on efficiency without sacrificing quality is highly valued by pet owners.

  • Comprehensive Pet Care Ecosystem: This Petco acts as a true "one-stop shop" for pet parents. The convenience of being able to purchase food and supplies, get grooming services, attend training classes, and access vaccination clinics all in one location streamlines pet care routines.

  • Vast Product Selection: As a major retailer, Petco offers a wide variety of trusted brands and specialized products, ensuring pet owners can find everything they need, from specific dietary foods to unique accessories for various types of pets.

  • Community Engagement (Implicit): While not explicitly stated in these reviews, Petco as a brand often engages with local animal welfare organizations through adoption events and support programs. This contributes to its role as a community partner for pet well-being.

Promotions or Special Offers

Petco regularly provides various promotions and special offers designed to reward its customers and make pet care more affordable. For the El Paso location on Gateway South Boulevard, common promotions and programs include:

  • Pals Rewards Program: This free loyalty program allows members to earn points on every purchase and service. These points convert into "Pals Rewards Dollars" that can be redeemed for discounts on future purchases. Members also often receive exclusive pricing and personalized coupons.

  • Vital Care Program: A paid membership program that offers significant benefits, such as discounts on grooming and training services, unlimited routine vet exams (where Vetco Total Care hospitals are available), and accelerated Pals Rewards earnings. For example, current promotions might include 20% off every groom plus every 8th groom free with Vital Care.

  • New Client Discounts: Occasionally, Petco offers introductory discounts for first-time grooming or training clients to encourage them to try these services. For example, private training lessons might be offered at a reduced rate for new participants.

  • Seasonal Sales and Deals: Throughout the year, Petco runs various sales events on pet food, treats, toys, and other supplies. These are often advertised in-store, online, and through their app.

  • Vaccination Clinic Specials: Vetco clinics often have periodic offers or package deals on common vaccinations and preventive treatments.

To discover the most current promotions applicable to the 10771 Gateway South Boulevard store, El Paso residents are encouraged to visit the Petco website, sign up for the Pals Rewards program, download the Petco app, or simply inquire with the friendly staff during their visit.

Contact Information

For any inquiries about products, to book grooming or training appointments, or to check Vetco Vaccination Clinic schedules, the Petco on Gateway South Boulevard in El Paso, TX, can be reached using the following details:

  • Address: 10771 Gateway S Blvd, El Paso, TX 79934, USA

  • Phone: (915) 821-0945

Calling ahead, especially for service appointments like grooming, is highly recommended to confirm availability and ensure a smooth visit.

Conclusion: Why this place is suitable for locals

For pet owners in El Paso, Texas, the Petco on Gateway South Boulevard stands as an exceptionally suitable and highly recommended comprehensive resource for all their pet care needs. Its strategic location on a major thoroughfare ensures easy accessibility for residents across various parts of the city, making it a convenient stop for routine visits or unexpected needs.

The most compelling reasons for its suitability lie in the diverse array of services offered under one roof – from professional and efficient grooming that consistently pleases customers, to comprehensive training programs that foster well-behaved pets, and convenient vaccination clinics for essential health care. Furthermore, the exceptional customer service and genuine care demonstrated by staff members, as highlighted in glowing reviews, create a welcoming and trustworthy environment for both pets and their human companions. This combination of a vast product selection, specialized services, and a dedicated team makes the Petco on Gateway South Boulevard a premier and reliable destination for El Paso locals who are committed to providing the best for their beloved animal family members.

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Petco Location

10771 Gateway S Blvd, El Paso, TX 79934, USA

Reviews

Had a wonderful experience this morning at the North Hills East location. There was a glitch with an online order I had placed & the cashier Erin went above & beyond to help me get it sorted out. She graciously answered all of my questions while guiding me through the steps I would need to take to get the problem resolved & stayed with me while it was being fixed. You never know what a person is going through in life & a little bit of kindness can go a very long way. Thank you Erin for showing me that kind of compassion & kindness today.

May 20, 2025 · Amy Strabbing

Great staff. Very caring with our little Penny

Jun 10, 2025 · Alex Gutierrez

My dog was seen here in August for a haircut. They shaved him down to his skin and nicked him so hard he now has a scar. Fast forward to now it’s been 4 months (hasn’t gotten cut since) my dogs hair is growing back in PATCHES. So finally when he started not to grow his fur back I brought him to the vet. They had informed me that whoever groomed my dog didn’t dry him properly so when they were shaving him they were actually ripping his fur out with the clippers causing him extreme pain. It’s been 4 months and my dog STILL doesn’t have fur in different sections of his body. Ya’ll better figure out how to fix this. My husband and I are new to El Paso and stationed at Fort Bliss and we are absolutely livid and ready to sue your groomer for torturing my dog.

Dec 14, 2024 · Meegan Parsons

I’d leave -2 stars if I could. Their are some older women who work at this store, one of them is named Tina and apparently she’s a supervisor, they will be rude as can be and lecture you and accuse you of not caring for your pets if you are getting food they disagree with, yet Petco sells. Tina has bluntly told me to not follow the direction of my veterinarian to feed my cat with health issues. Today one of them tried to argue with me about said veterinarian diet. Tina also encourages people who can’t afford the top shelf cat food to NOT ADOPT cats. We have way too many cats without homes for someone to be treating customers who want to provide a good life for these cats like this. Unacceptable. Frankly disgusting coming into a place that should care about pets.

Jun 08, 2025 · Cale Lockhart

Just disappointed that they gave me 2 dead fish when I asked for 20 I got 18. Yes maybe they are just feeder fish but that's the 2nd time this has happened. Yes I also should have paid more attention as well. So that's why I gave a 3 star. DTA!!!! 😔

Jun 04, 2025 · Manuel Bonilla

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