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Petco

Pet Store Near MeTennesseeShelby CountyColliervilleEast Shelby Drive

10315 E Shelby Dr, Collierville, TN 38017, USA

4.0

On 7/3/23 we took our Great Pyrenees to Petco 1670 in Collierville, TN, for grooming. He was scheduled for a bath with the Essentials Plus package (full coat brushing, nail trim, and teeth brushing). We did not order a haircut. He had recently been brushed out there were no matted clumps we knew of. We dropped him off for his 12:00pm appointment and was told it would take 2-3 hours to complete it. We were told that they would call when he was ready. More than two hours later, we receive a call from the groomer who states that our dog has matted patches of fur and needs those areas trimmed (not shaved). We agreed to this. By 6:00pm, Petco had yet to call. We called the store grooming line multiple times but nobody ever answered. Finally around 6:00pm, Petco called saying he was ready for pickup and then asked for us to pay over the phone. We felt this was deceptive since we have never been asked this before but did anyways to expedite the pickup. We added a $30 tip when the groomer asked for one. This brought our total to nearly $150 with tax, at least $50 more than expected. When we arrived at the store, we were shocked to see our Great Pyrenees had been shaved completely bald from neck to tail. A Great Pyrenees has a double layer coat that helps them radiate heat off them similar to a heat sink. Their coat protects their skin from the sun. These dogs can never be shaved bald. Having been shaved bald, our dog now has zero protection from the heat and sun in the Tennessee summer. Additionally, he was returned to us with numerous raw spots on his skin that appear to be cuts and scrapes from the fur clippers. By shaving his entire body bald, they have put my dog in grave danger. He now cannot go outside in the daylight due to risk of heat stroke and sunburn. He is at risk for infection from the raw spots. They have also put him at risk for not having a full coat this winter. He is in pain and has been traumatized.

John Barr
  • Overview
  • (901) 854-5486
  • stores.petco.com

Hours

Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM

Welcome to Petco

For devoted pet parents across Tennessee, particularly those in the Collierville area, finding a reliable and comprehensive pet store is paramount to ensuring the health and happiness of their beloved animal companions. Petco in Collierville, TN, stands as a prominent destination, offering a vast selection of products and a range of services designed to cater to the diverse needs of your furry, finned, or scaled family members. From everyday essentials like nutritious food and engaging toys to specialized care such as professional grooming, this Petco location strives to be a convenient and accessible hub for all your local pet care requirements.

Petco has long been a recognizable name in the pet industry, committed to supporting pet owners nationwide. The Collierville store extends this commitment to the local community, aiming to provide a wide inventory that covers categories for dogs, cats, small animals, birds, reptiles, and fish. While individual customer experiences, particularly with services like grooming, can vary, the Collierville Petco generally endeavors to deliver a broad spectrum of products and accessible services. This makes it a familiar and often frequented spot for many Tennessee pet owners seeking convenience and variety in their pet supply shopping.

Location and Accessibility

Petco in Collierville is strategically located at 10315 E Shelby Drive, Collierville, TN 38017, USA. East Shelby Drive is a significant roadway in Collierville, ensuring that the store is easily accessible for residents throughout the town and the surrounding communities in Tennessee. Its prime location makes it a convenient destination, whether you're coming from nearby residential areas, schools, or other commercial centers.

The accessibility of this Petco location is a key benefit for local pet owners. Being situated on a major road means straightforward navigation and typically ample parking, which is always an advantage when you're stocking up on larger bags of pet food, transporting a pet to a grooming appointment, or simply Browse the aisles. This ease of access allows Tennessee residents to efficiently manage their pet's needs, reducing travel time and simplifying the overall pet care routine. Its central position in Collierville makes it a practical choice for regular visits, seamlessly integrating into the lives of many local households.

Services Offered

  • Full-Service Pet Grooming: Petco in Collierville offers professional grooming services for dogs and cats. These services typically include various packages such as baths, brushing (including full coat brushing), nail trims and buffing, teeth brushing, ear cleaning, and gland expression. They aim to provide a range of grooming options to keep pets clean, comfortable, and looking their best. It is important to note that specific grooming practices, especially for breeds with double coats like Great Pyrenees, should be discussed thoroughly with groomers to avoid adverse outcomes.

  • Extensive Selection of Pet Products: The store provides a comprehensive inventory of pet food (including specialized diets for various health needs), treats, toys, beds, crates, carriers, collars, leashes, and apparel. They stock products for a wide array of pets, including dogs, cats, fish (freshwater and saltwater), small animals (like hamsters, guinea pigs, and rabbits), birds, and reptiles.

  • Live Animal Sales: Petco offers live freshwater and saltwater fish, as well as some small animals, birds, and reptiles for purchase. This provides local residents with options for expanding their pet family with various types of companions.

  • Dog Training Classes: Professional dog training programs are generally available at Petco locations, designed to help pet parents with basic obedience, behavioral issues, and advanced training techniques to strengthen the bond with their canine companions.

  • Vaccination Clinics (Vetco): Many Petco stores, including this location, host Vetco vaccination clinics on scheduled days. These clinics offer convenient and affordable basic veterinary services, such as vaccinations, microchipping, and preventative care. Checking their online schedule or calling the store for upcoming clinic dates and times is recommended.

  • Self-Serve Dog Wash: Some Petco locations feature self-serve dog wash stations, equipped with elevated tubs, shampoos, conditioners, dryers, and towels. This service offers a convenient and mess-free way for pet owners to bathe their dogs at the store.

Features / Highlights

  • Comprehensive Product Assortment: A major highlight of Petco Collierville is its vast array of pet products. Customers can find almost anything they need for their pets, from various brands of food and specialized diets to an impressive selection of toys, accessories, and habitats for different animal types. This wide range makes it a true one-stop shop for daily essentials and unique items.

  • Aquatics Department Quality: One customer specifically noted the "health of all their aquariums was so much better than the typical Petco." This suggests a commitment to the well-being of their aquatic inhabitants and potentially more knowledgeable staff in this department, which is a significant plus for fish enthusiasts in Tennessee. Staff members like "Kristin and Lauren" were praised for their knowledge, friendliness, and kindness, particularly in assisting with water quality issues.

  • Accessible Grooming Services: The store offers professional grooming, which is a convenient service for local pet parents. While individual experiences can vary, the availability of these services provides a local option for maintaining pet hygiene and appearance. The "Essentials Plus package" indicates a comprehensive offering including brushing, nail trim, and teeth brushing.

  • Support for New Pet Owners: The positive review regarding assistance with tank setup and water quality for a new pet highlights the store's potential to be a supportive resource for first-time pet owners, offering guidance and expertise that is invaluable during the initial stages of pet ownership.

  • Convenient Location: Situated on E Shelby Drive, the store is easily accessible for residents throughout Collierville and surrounding areas. This central location helps simplify the logistics of pet care for busy Tennessee families.

Promotions or Special Offers

As a major national retail chain, Petco consistently provides a variety of promotions and special offers designed to deliver value to its customers. Residents in Collierville, TN, can typically benefit from:

  • Pals Rewards Program: Petco's loyalty program, "Pals Rewards" (now often integrated into "Vital Care Core" and "Vital Care Premier"), allows members to earn points on virtually all purchases, which can be redeemed for discounts on future transactions. Members also frequently receive exclusive coupons and personalized offers. This is an excellent way for regular customers to maximize their savings.

  • Weekly Sales and Digital Coupons: Petco regularly features weekly sales advertisements with discounts on specific pet food brands, treats, toys, and supplies. These promotions are usually available both in-store and through their website and mobile app, making it easy for local shoppers to find deals.

  • Grooming Discounts and Packages: The grooming salon often offers promotional rates, especially for first-time grooming clients, or discounted packages for bundled services. Seasonal grooming specials are also common. It is always recommended to inquire directly with the grooming department about current specials when booking an appointment.

  • Vetco Clinic Specials: The Vetco vaccination clinics frequently have special pricing on vaccination bundles or seasonal preventative care items like flea and tick treatments. Checking the Vetco schedule for the Collierville location is advisable for information on upcoming clinic dates and promotions.

  • Repeat Delivery Savings: For ultimate convenience and savings, Petco typically offers discounts for customers who sign up for repeat delivery of pet food and other regular consumables, ensuring a consistent supply and reduced costs over time.

To stay fully informed about the latest deals and exclusive offers at the Collierville Petco, Tennessee residents are encouraged to sign up for the Pals Rewards program, download the Petco app, or simply ask a friendly store associate during their visit.

Contact Information

For residents in Collierville, Tennessee, who wish to connect with Petco for their pet care needs, here are the direct contact details:

  • Address: 10315 E Shelby Dr, Collierville, TN 38017, USA

  • Phone: (901) 854-5486

  • Mobile Phone: +1 901-854-5486

You can use these numbers to inquire about product availability, schedule grooming appointments, or ask about specific services. It is always advisable to confirm current store and grooming salon hours, especially around holidays, as these can sometimes vary.

Conclusion: Why this place is suitable for locals

For pet owners in Collierville and the broader Tennessee region, Petco serves as a highly suitable and often essential local resource for a wide array of pet care needs. Its comprehensive product selection makes it a reliable one-stop shop for everything from daily pet food and treats to specialized equipment for various animal companions. This extensive inventory simplifies the pet care routine for busy locals, allowing them to find most, if not all, of their pet's needs in a single, convenient location.

A significant draw for locals is the availability of professional grooming services. While it's crucial for pet owners to communicate clearly about their specific grooming requests, particularly for breeds with unique coat needs, the presence of these services provides a local option for maintaining pet hygiene and appearance. Furthermore, positive experiences within the aquatics department, highlighting knowledgeable and friendly staff members, demonstrate Petco's potential to offer expert guidance, which is particularly valuable for new pet owners navigating complex care requirements like water quality. The convenience of its location on a major thoroughfare further enhances its appeal, making it easily accessible for routine visits or scheduled appointments. For Tennessee pet parents seeking a wide range of products, accessible professional services, and the convenience of a well-known brand, Petco in Collierville stands as a practical and frequently visited choice that contributes significantly to the local pet care landscape.

Petco Photos

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Petco Location

10315 E Shelby Dr, Collierville, TN 38017, USA

Reviews

On 7/3/23 we took our Great Pyrenees to Petco 1670 in Collierville, TN, for grooming. He was scheduled for a bath with the Essentials Plus package (full coat brushing, nail trim, and teeth brushing). We did not order a haircut. He had recently been brushed out there were no matted clumps we knew of. We dropped him off for his 12:00pm appointment and was told it would take 2-3 hours to complete it. We were told that they would call when he was ready. More than two hours later, we receive a call from the groomer who states that our dog has matted patches of fur and needs those areas trimmed (not shaved). We agreed to this. By 6:00pm, Petco had yet to call. We called the store grooming line multiple times but nobody ever answered. Finally around 6:00pm, Petco called saying he was ready for pickup and then asked for us to pay over the phone. We felt this was deceptive since we have never been asked this before but did anyways to expedite the pickup. We added a $30 tip when the groomer asked for one. This brought our total to nearly $150 with tax, at least $50 more than expected. When we arrived at the store, we were shocked to see our Great Pyrenees had been shaved completely bald from neck to tail. A Great Pyrenees has a double layer coat that helps them radiate heat off them similar to a heat sink. Their coat protects their skin from the sun. These dogs can never be shaved bald. Having been shaved bald, our dog now has zero protection from the heat and sun in the Tennessee summer. Additionally, he was returned to us with numerous raw spots on his skin that appear to be cuts and scrapes from the fur clippers. By shaving his entire body bald, they have put my dog in grave danger. He now cannot go outside in the daylight due to risk of heat stroke and sunburn. He is at risk for infection from the raw spots. They have also put him at risk for not having a full coat this winter. He is in pain and has been traumatized.

Jul 05, 2023 · John Barr

I was pleasantly surprised by this Petco. My daughter wanted her first pet. I used to be an aquarium addict so I was excited. It had been 20 years since I had anything though. Both Kristin and Lauren over a month period tested our water and helped us through our tank start since we had some trouble getting the water quality right. They were knowledgeable, friendly, and kind to my 9 year old daughter. I also noticed the health of all their aquariums was so much better than the typical Petco—something that bothers me usually and shows big corporations’ commercialism-over-lives mentality. I did have one encounter with a less-than enthusiastic employee who also fell short on their respect for animals, knowledge, and kindness but overall, it’s a great store.

Jun 02, 2024 · James Osberg

I visited the Petco to exchange an item that was coming apart that was supposedly guaranteed by the associate when I purchased. The bag was just as defective as the previous one that I purchased it was not more durable. They would not exchange neither with they return the item. They inform me that I needed to go through the manufacturer. I did not purchase from the manufacturer I purchased from Petco so I feel that it would be Petco‘s responsibility to assume accountability. The representative that I spoke with Kristen was very rude after speaking with her I contact The Corporate Business officefor Petco and they decided that they would escalate the call from there. Not sure of what it will come of it, but we will see.

May 15, 2025 · Mandy D

The worst grooming experience ever!! Erin completely shaved my shihtzu to the point of where his skin is irritated. Claimed he was matted. He was just groomed 2 wk prior & they didnt have to cut anything. He's regularly brushed. I specifically told them DONT TOUCH HIS FACE, except the top knot. Complete opposite! I always see Viper but she was booked until next wk and i really wanted him to get a hair cut. Which was supposed to be an Asian fusion, i did not get that!! They claimed his one of his legs was matted so i said ok just do a puppy cut for now. I didnt know they would just shave him down like a rat!! At least they had sense to not cut his tail. I Paid almost $100 for this. Ridiculous. Hannah was very rude and didnt try to help in any way and said well he was matted. You dont shave a dog to the point of irritated skin!!! Never will i let one of their groomers touch my dog again!!!!!!

Jun 10, 2024 · Caryl Bradley

Made an appointment for 830am, the groomer came in late, didnt say Goodmorning just walked passed me and my dog. She got my info and she was rude. Her name is(dog stylist) Viper and grooming manager name Hannah. She didnt make my dog feel comfortable at all, he was scared.so i picked him up and handed him to her she says, omg really? Then when i pick my dog up he is bald and bleeding in the foot. Had blood all over petco floor. After i told them do not cut him bald they did anyway. Much money I spend at this petco for my fishes and dogs you would think they be nice to loyal customers. They wasnt . They also racial discriminate at this store as well. Treated us way different from whites. They also banned me from the the grooming area because i was upset they messed my dog. I updated another pic 2025 he now has issues with his paw

Jan 10, 2025 · Rhoyal Luxe Extensions

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