Petco

I'm conflicted about this review, and will give details as to why below. My wife and I stopped in to get supplies for our new dog. A staff member walked up to us and gave us a booklet with coupons in it and gave us a brief and informative rundown on how to use coupons and on what items they would apply to. He was very nice and helped us as much as he could, so that individual gets a solid 5 stars. However, we get to the register and the staff member looked as if we were inconveniencing her. We had other pet-related things in the cart from a different store and as I was removing those other items, I mentioned they were from another store. She said "yeah, obviously" and proceeded to tell us why she didn't shop at the store I had mentioned because she didn't support their political choices. She then tried to hard sell us on their membership program, to which we kept declining. She would add "really?" And kinda scoff after each no we gave. After we finished checking out, she said nothing further to us and, somehow, became even more rude towards us than she was previously. The first staff member was excellent but the second ensured that we will be choosing other locations before coming back to this one. If it wasn't for the first staff member, this would have been an easy one star. PS: the first staff member forgot to mention that the coupon book was only for members, so be aware of that if they hand you something similar.

Good selection, nice people. Staff is friendly and always asks if it is ok to pet/touch/give treats to my pup first which is so great. And it makes him feel much more comfortable when he is approached that way too. So it’s nice to come in and say hi and help him practice impulsive control, meeting new people, and listening to me/commands in a very distracting environment for a young pup. Much appreciated! And love it when the flower cookies, pumpkin rings, and his dog food (taste of the wild pacific stream- he’s a standard poodle with a sensitive stomach and picky taste) are in stock. Do wish they carried fancy feast pate seafood varieties for my geriatric cat with chicken allergy and half a mouth of teeth. So didn’t have to make multiple stops or orders but that’s ok.

I love this PetCo! I live in Lafayette, but drive to Boulder specifically just to shop here. They have an enormous assortment of products and the store is always spotless. I have had several positive interactions with the store manager (Daniel), and while all the employees are super helpful and friendly, Riley (spelling?!) is extra kind to my 2 year old daughter whenever we are checking out—which means the world to her, and me! I can’t recommend this place enough!

Thank you employee Sonic for your thoughtful customer service when I was getting a toy for my dog after spending much time and money at the vetco clinic attached where she got emergency stitches. A toy was placed in the incorrect bin so he wasn't able to offer the full discount but he did offer a part of a discount in place without me asking which was very considerate and just what was needed! I am sure to visit often this store.

DO NOT TAKE YOUR PET TO THIS CLINIC. If you're a pet owner looking for healthcare providers in the Boulder area, please read this review. I brought my Labrador puppy here for treatment of vomiting. After X-rays, I was told that my dog's stomach had flipped and would need immediate emergency surgery to fix it, costing in the realm of $6-8K without insurance (he was a puppy I had just adopted, so my insurance was not in place yet). This clinic sent me to a veterinarian emergency hospital an hour away, where I believed I would have to surrender my dog permanently in order to save his life (who has $6-8K just lying around like that?). At that next hospital, new X-rays were taken and determined that "stomach flip" was grossly misdiagnosed, and I was able to take my dog home almost immediately. Once I finally got my X-rays from this clinic, after having to pester them for them for a week, I had them sent to multiple veterinary experts for second opinions, and every secondary pair of eyes said that this diagnosis was incredibly poor. It's one thing to misdiagnose a patient, but to get it so laughably wrong, AND when that diagnosis has me in emotional distress about losing my dog's life or losing all my money to save him, that's unacceptably unprofessional and frustrating. When speaking to several other vet experts, I was told repeatedly that I actually had grounds to sue Petco for their malpractice, but luckily for them, I will likely not be going down that route. I know they're cheaper than other clinics, but Petco does NOT hire vet doctors or techs that know what they're doing, and it nearly cost me having to cut open my dog for a multi-thousand dollar surgery he didn't need at all. They will never receive another dollar of my money, and they should not receive yours either. If you care about your animal, please hear this review, spend the extra bit of money, and go to veterinary professionals who actually know what they're doing.