Pet Supplies Plus North Naperville

Came in for a couple cans of cat food with a few questions. The cashier (Jamie I believe) was so helpful. She gave some invaluable information on what products to buy to keep my cat healthy. I really appreciate how she went above and beyond to help me out. I’ll be choosing pet supplies plus for my pet shopping from now on. Great work! Thanks pet supplies plus and thank you Jamie!!!!!!!

I’m just reviewing the dog wash station. I came from out of town, and my dog needed a bath before we checked into the hotel. The dog wash station was unlike anything I’ve ever experienced—it was just gross. There was fur on everything: the shampoo bottles, the bathtubs, the mats. The floors had visible slime, and everything in that room looked like something out of a nightmare. I still washed my dog, but honestly, I should have just asked for my money back and gone to another Pet Supplies Plus. The tubs had rust on them, and nothing was provided besides a towel, soap, and a dryer. The towels didn’t do much to dry my dog—thankfully, mine tolerates being blow-dried. They really need to update the dog wash station and give it a deep clean. I thought the store itself was clean and organized, so I was shocked to see the state of the dog wash area.

Shopping here for years late week same young manager who seems like she can’t wait to make your experience miserable, sees me struggling to decide between the kittylitters (because what’s the most fun thing to do at my age? Argue with myself about which litter’s best for triscuit my tabby)—and decides to chime in with a little joke. She looks at me, dead in the eyes, and quietly says “Oh you know, you look like the kind of lady who’d be funny to watch trip.”

This place is dirty. I took my dogs to the self wash area and I felt like it hasn’t been attempted to be cleaned in a long time. Even the floors in the main area are gross.

Tried purchasing eight items. Three of them, once we got to the register, were priced incorrectly. Took 10 minutes to get the problem solved, and the problem solved only in the sense that “they were sorry they miss marked it. Also I know my dogs measurements exactly, purchased a Halloween outfit for the measurements listed and it was at least two sizes short and they won’t return it. And of course the ball, just after one day You can see the big hole in it and of course that’s not returnable either