Pet Supermarket

For pet owners in Mt Dora, Florida, and the surrounding areas, seeking a reliable and customer-friendly pet store within the "Pet Store Near Me" category, the Pet Supermarket located at 16850 US-441, Mt Dora, FL 32757, USA, appears to be a strong contender. They can be contacted by phone at (352) 735-1516 or their mobile number, +1 352-735-1516.

Based on the feedback from online customer reviews, this particular Pet Supermarket branch is consistently praised for its excellent customer service. One reviewer specifically noted that the "Customer Service at this store has always been very good," indicating a long-standing positive experience with the staff. This suggests a commitment to assisting customers and providing a helpful shopping environment for all their pet-related needs.

The store also seems to have a good reputation for the quality of its aquatic life. The same reviewer mentioned hearing "great reviews regarding the life of their fish too." This is an important factor for aquarium enthusiasts, suggesting that Pet Supermarket in Mt Dora takes good care of their fish and offers healthy specimens for purchase. This can build trust among customers looking to expand or start their fishkeeping hobby.

In terms of product variety, Pet Supermarket in Mt Dora appears to cater to a range of popular pets, including cats, dogs, and fish. The reviewer stated, "They have a good variety for cats, dogs and fish," indicating that customers can likely find a wide selection of food, toys, and other supplies for these animal companions. This broad inventory makes it a convenient one-stop shop for many pet owners.

A significant feature that sets this Pet Supermarket apart is its price matching policy with online retailers like Chewy. The reviewer, who makes monthly purchases of toy breed dog food, specifically appreciates this benefit, stating, "I like that they will price match with Chewy. I usually end up saving at least $6 on each bag of dog food." This price matching extends to other items as well, although the savings on items like dog toys might be smaller. Regardless of the savings amount, the reviewer finds it worthwhile, highlighting the store's commitment to offering competitive prices.

The physical environment of the store is also positively described. The reviewer noted that "The store is clean, shelves are stocked," which contributes to a pleasant and efficient shopping experience. A clean environment is not only aesthetically pleasing but also important for the health and well-being of the animals housed in the store and for the comfort of the customers.

Pet Supermarket in Mt Dora also offers a self-service dog washing area. While the reviewer had not personally used this service, they observed that it "appears to be really clean." This suggests that the store maintains hygiene in this area, which is a crucial aspect for pet owners utilizing these facilities. An interesting observation was made on February 24th when the reviewer saw a Mt. Dora K9 Officer washing and drying her K9 Shepherd in this area, further implying that the facility is well-regarded and suitable for professional use.

Despite the overwhelmingly positive feedback, one area for potential improvement was mentioned. The reviewer noted that "more times than not the area where the rabbits and hamsters are will have a strong odor." While they didn't notice it as much during their recent visit (possibly because they didn't walk through that specific area), this recurring issue suggests that the store might need to enhance ventilation or cleaning protocols in the small animal section to ensure a consistently pleasant environment throughout the store.

Another customer shared a brief but powerful positive experience, stating, "We came in right aftereavimg the shelter. The staff was absolutely fantastic! They helped us with everything we needed. I definitely recommend coming here." This testimonial underscores the exceptional customer service, particularly in a potentially emotional situation like adopting a rescue animal. The staff's willingness to go above and beyond to assist new pet owners further solidifies the store's reputation for excellent service.

In summary, the environment of the Pet Supermarket in Mt Dora is generally clean and well-stocked, with a dedicated and seemingly well-maintained dog washing area. However, there might be occasional odor issues in the small animal section. The store offers a good variety of products for cats, dogs, and fish, and the animals, particularly the fish, are reported to be healthy.

The services provided by this Pet Supermarket include the retail sale of pet food, toys, supplies, and live animals (cats, dogs, fish, and small animals like rabbits and hamsters). A significant service is their price matching policy with Chewy, allowing customers to save money on their purchases. They also offer a self-service dog wash facility for pet owners who prefer to bathe their dogs themselves.

The key features of the Pet Supermarket in Mt Dora include its consistently excellent customer service, the reported good health of their fish, the variety of products for popular pets, their valuable price matching policy with Chewy, the cleanliness of the store and the dog washing area, and the helpfulness of the staff, even in sensitive situations like welcoming new rescue pets.

No specific promotional information, such as ongoing sales events, loyalty programs, or discounts on specific brands, is explicitly mentioned in the provided reviews. However, it is common for large pet supply retailers to have such promotions. Local users are encouraged to inquire in-store, check the Pet Supermarket website for any Mt Dora-specific offers, or sign up for their mailing list to stay informed about potential savings and events.

In conclusion, the Pet Supermarket located in Mt Dora, FL, stands out as a highly recommended "Pet Store Near Me" due to its consistently praised customer service, the reported quality of their fish, their price matching policy with Chewy, and the clean and well-stocked environment. While there might be occasional odor issues in the small animal area, the overall positive feedback, including the willingness of staff to assist in significant ways, makes this store a valuable resource for pet owners in the Mt Dora community. For those looking for a pet store that offers competitive prices, a good selection of products, and exceptional customer care, Pet Supermarket in Mt Dora is definitely worth considering. Local users are advised to visit the store or contact them directly to inquire about their current inventory, any ongoing promotions, and to experience their praised customer service firsthand.