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Pet Supermarket

Pet Store Near MeFloridaIndian River CountyVero Beach21st Street

526 21st St, Vero Beach, FL 32960, USA

4.0

I visited the store for the first time yesterday, and I’ll definitely be back! Ben helped me find everything I needed for my new puppy and even recommended some amazing dental treats. His product knowledge is unmatched! Jeff was also incredibly friendly—he signed me up for the VIP rewards program and even gave my pup a sample. Your store is now my go-to spot!

Nancy Nelbar
  • Overview
  • (772) 978-0245
  • storelocator.petsupermarket.com

Hours

Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM

Pet Supermarket Introduce

Welcome, local pet lovers of Vero Beach, Florida! If you're searching for a dedicated "Pet Store Near Me" that caters to all your animal companions' needs, look no further than Pet Supermarket, conveniently located at 526 21st St. This established pet store aims to be your comprehensive resource, offering a wide array of products and services to keep your beloved pets happy and healthy.

Based on online information and direct customer feedback, Pet Supermarket appears to offer a welcoming environment and a team of staff members who are often praised for their helpfulness and product knowledge. One recent customer enthusiastically shared their positive first-time experience, highlighting the assistance received from an employee named Ben. This customer was impressed by Ben's ability to guide them in finding the right products for their new puppy and his insightful recommendations, including dental treats. Furthermore, the friendly service extended to another staff member, Jeff, who facilitated enrollment in the VIP rewards program and even provided a sample for the new pup. This positive anecdote suggests that Pet Supermarket strives to create a supportive and informative shopping experience for pet owners, especially those navigating the needs of new pets.

Pet Supermarket likely stocks a comprehensive selection of pet supplies to meet the diverse needs of various animals. For dog owners, you can expect to find a wide variety of dog food, ranging from kibble to wet food, catering to different breeds, sizes, and dietary requirements. They likely also carry essential supplies such as leashes, collars, harnesses, beds, toys, grooming tools, and health and wellness products. Cat owners can anticipate a similar abundance of options, including cat food, litter, scratching posts, toys, carriers, and healthcare items.

Beyond just cats and dogs, a well-rounded pet store like Pet Supermarket often caters to smaller animals such as rabbits, guinea pigs, hamsters, and gerbils. This includes providing appropriate housing, bedding, food, and enrichment items to ensure their well-being. For reptile enthusiasts, the store may offer terrariums, heating and lighting equipment, substrate, food, and other specialized supplies necessary for the care of reptiles and amphibians. Fishkeeping hobbyists can also expect to find aquariums, filters, pumps, heaters, gravel, decorations, and a variety of fish food and treatments.

While the positive review highlights excellent customer service and product knowledge in some departments, it's important to acknowledge all feedback to provide a balanced perspective. Unfortunately, another customer reported a negative experience within the fish department. This customer purchased four fish, and sadly, one died shortly after arriving home. Upon returning to the store with the deceased fish and the original water, they were reportedly denied a refund or exchange due to the water sample not being from their home tank. Despite providing photographic evidence of the dead fish in the unopened bag, the issue was not resolved to their satisfaction. This negative experience suggests potential inconsistencies in customer service or specific policies within certain departments. It's crucial for Pet Supermarket to address such concerns to ensure consistent customer satisfaction across all areas of their business.

To truly understand the environment of Pet Supermarket, a visit to the physical location is recommended. However, based on the positive feedback, it's plausible that the store maintains a clean and organized layout, making it easy for customers to navigate and find the products they need. A well-maintained environment is essential for the health and well-being of any animals housed within the store, as well as for providing a pleasant shopping experience for customers.

In terms of services, many pet stores offer additional conveniences beyond just selling products. Pet Supermarket might provide services such as pet grooming, which can be a significant benefit for busy pet owners. Grooming services can range from basic bathing and brushing to more specialized services like haircuts and nail trims. It's also possible that Pet Supermarket collaborates with local veterinarians or hosts adoption events in partnership with local animal shelters, further demonstrating their commitment to the pet community.

Features that might set Pet Supermarket apart could include their VIP rewards program, as mentioned in one of the reviews. Such programs often offer exclusive discounts, special offers, and other benefits to loyal customers, encouraging repeat business and fostering a sense of community. The knowledgeable staff, as highlighted in the positive review, can also be a significant feature, providing valuable advice and guidance to pet owners, especially those who are new to pet ownership or dealing with specific needs.

Regarding promotional information, without specific details available online, it's advisable to check Pet Supermarket's website or contact them directly at (772) 978-0245 or +1 772-978-0245 to inquire about any current promotions, discounts, or special events. Following their social media channels, if they have any, can also be a good way to stay informed about upcoming offers and news.

In conclusion, Pet Supermarket located at 526 21st St, Vero Beach, FL 32960, appears to be a comprehensive pet store offering a wide range of products and potentially various services to cater to the needs of pet owners in the local area. While one customer reported a negative experience in the fish department, other feedback highlights positive interactions with knowledgeable and friendly staff, particularly in assisting with new pet owners' needs and offering rewards programs. To gain a complete understanding of their offerings, environment, and any ongoing promotions, local users are encouraged to visit the store or contact them directly. Pet Supermarket aims to be a valuable resource for the Vero Beach pet community, providing for the well-being and happiness of your cherished animal companions.

Pet Supermarket Photos

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Pet Supermarket Location

Pet Supermarket

526 21st St, Vero Beach, FL 32960, USA

Get directions

Reviews

I visited the store for the first time yesterday, and I’ll definitely be back! Ben helped me find everything I needed for my new puppy and even recommended some amazing dental treats. His product knowledge is unmatched! Jeff was also incredibly friendly—he signed me up for the VIP rewards program and even gave my pup a sample. Your store is now my go-to spot!

Feb 03, 2025 · Nancy Nelbar

Unfortunate experience within the fish department today. We purchased four fish for my son’s fish tank from their fish department, and as soon as we got home, we noticed one of the fish had died in the bag (it was only a 10 min. trip home). The other three were very healthy and happy, so we properly acclimated them to the water by placing the bag in the tank to get them to tank temperature, etc. Once that took place, we used a net to take the three live fish out and put them into the tank where they are doing great with the transition. Less than three hours later, we brought the dead fish back in its original bag with the original water from pet supermarket (we never took the fish out of its original bag because it was dead), and they refused to do a refund or an exchange because “the water sample that we brought in was not from our Fish tank“. We showed them pictures of all four fish in the unopened bag, one of them of course dead, and they still wouldn’t accept the fish back. We were told we still need to bring in a water sample of our tank. Why would I take a water sample from a tank when the fish never swim in the tank? Tell me how this makes any sense? We ended up just giving the fish back and left. The person we dealt with was also a bit rude and VERY condescending. We don’t like to leave bad reviews, but this was absolutely unnecessary, and a very poor way to manage an easily solvable problem. It’s unfortunate that they will lose future business from us over a three dollar fish, but this experience has really turned us off from this place. We will not be returning.

Jan 19, 2025 · Dan Warnecke

I bought the blue and gray cat car carrier. The inside of the holes in the carrier were exponentially sharp. And the cat I was helping sliced his nose up on the way to the vet. This cat was not behaving crazy. He simply put his nose up against the wall so he could see out. When I got to the vet it was blood all over the carrier. I told your store associate. She didn't care at all..not kidding at all. You need to remove the blue and gray carriers immediately.

Feb 18, 2025 · Vestal Media

If I could give zero stars I would. First time we had ever been in this store. We bought 2 dozen crickets and the 2 pack of small rats frozen. Before we even got home half of the crickets had died then we thawed out the rats for our snakes and as my fiancee was holding the rat by the tail deciding whether or not to feed them because the smell was horrific then the rat just fell off and he was left holding the tail we decided not to feed at that point and toss them in the trash. I contacted pet supermarket support chat and all they would do was give me a $5 credit on the rewards. I'm very disappointed but I guess I'd rather waste money then have a dead animal.

Feb 20, 2025 · Keegan Murdock

Have been to the supermarket on 21st in Vero Beach twice this week and there are boxes throughout the store that have yet to be placed on shelves. The shelves are mostly empty and no one has attempted to stock them though the merchandise is in the store. Shame so much business is being lost.

Mar 22, 2025 · Victor Viera

Pet Store Near Me