Kriser's Natural Pet

For pet owners in the vicinity of N Milwaukee Ave in Chicago, Illinois, who are searching for a "Pet Store Near Me," Kriser's Natural Pet at 1658 N Milwaukee Ave suite d, Chicago, IL 60647, USA, is a local establishment offering a range of pet products and grooming services. They can be contacted at (773) 235-1790 or their mobile number +1 773-235-1790. While the name suggests a focus on natural pet products, it is essential for potential customers to consider recent feedback regarding their grooming services before making a decision.

Two recent customer reviews paint a concerning picture of the grooming experiences at this particular Kriser's Natural Pet location. The first review details a highly negative encounter involving a grooming appointment for a small Havanese dog. The customer arrived early for a 2:30 pm appointment and was immediately told by the assigned groomer, Junior, that their dog was matted, despite the owner having thoroughly combed the dog the night before. The groomer insisted on a blow dry to check for matting and then claimed matting specifically in the collar area, resulting in an extra charge.

The situation escalated when, around 4:08 pm, the groomer called to report matting in the middle of the dog's back and suggested shaving. The owner explicitly declined the shave due to the winter weather and their proximity to the store. Upon arriving at 4:20 pm, the staff reportedly asked the owner to return the next day, stating the dog was not in a good state. The dog was then presented partially groomed on the back. When the owner agreed to a shave at this point, the groomer allegedly stated that it was his last appointment and he couldn't complete it by his 5 pm departure time, despite a significant portion of the appointment window having passed without the groom commencing.

Further complicating the issue, the owner's husband later called the store and was informed that a waiver authorizing shaving had been signed. The customer questioned why the shave wasn't done before the call about matting and why the partial grooming wasn't mentioned in the voicemail. The customer also noted inconsistencies in the groomer's assessment of matting (initially only the collar, then suddenly the back) and unprofessional behavior from the staff, including misgendering the dog and not requesting vaccine records. The reviewer concluded by strongly advising others to avoid the grooming services at this location and mentioned that another pet grooming service found no matting on the dog the following day.

The second review echoes the negative sentiment regarding grooming services. This customer took their Goldendoodle for grooming and was informed that due to some matting in the tail and around the ears, a regular groom was not possible, and a complete shave-down was necessary. The reviewer expressed dismay at the drastic result, stating their dog looked unrecognizable and included before and after pictures to illustrate the extent of the shave. This review further suggests a potential issue with the groomers' assessment of matting or their approach to handling it, leading to unsatisfactory and potentially unnecessary extreme solutions.

Considering these two recent and detailed negative reviews specifically concerning the grooming services at this Kriser's Natural Pet location, potential customers should exercise caution and perhaps seek grooming services elsewhere. While the store's name implies a focus on "natural pet," the grooming aspect appears to be a significant point of concern based on the provided feedback.

The reviews do not offer insights into the environment of the store beyond the grooming area. There is no mention of the cleanliness, organization, or overall atmosphere of the retail space. Similarly, there is no feedback on the staff's helpfulness or knowledge regarding the natural pet products they may sell. The focus of the provided information is solely on negative grooming experiences.

Therefore, it is impossible to provide a comprehensive overview of the services and features of this Kriser's Natural Pet location based solely on the available reviews. We can only definitively state that grooming services have been a source of significant dissatisfaction for at least two recent customers, citing issues with the assessment of matting, communication, the grooming process itself, and the final results.

Unsurprisingly, given the negative nature of the recent feedback, there is no mention of any promotional information. It is unclear whether Kriser's Natural Pet on N Milwaukee Ave currently offers any discounts or special offers on their products or services. Potential customers would need to contact the store directly to inquire about any such promotions.

In conclusion, while Kriser's Natural Pet at 1658 N Milwaukee Ave in Chicago, IL, may offer natural pet products, recent customer reviews strongly advise against using their grooming services. The detailed accounts describe issues with misdiagnosis of matting, poor communication, delays in service, and drastic, seemingly unnecessary shaving of pets. Potential customers looking for a "Pet Store Near Me" that offers grooming should carefully consider this feedback and perhaps seek alternative options with more consistently positive reviews for grooming services. For those solely interested in natural pet products, further investigation into their product selection and customer service in that area would be necessary, as the provided information focuses exclusively on negative grooming experiences.