Jack's Pet Shop ico

Jack's Pet Shop

Pet Store Near MeCaliforniaLos Angeles CountyLos AngelesLincoln HeightsPasadena Avenue

2636 Pasadena Ave, Los Angeles, CA 90031, USA

4.0

If I could give zero stars, I absolutely would. I was sold a sick canary under extremely misleading circumstances. Looking back, I should’ve been more cautious when the woman offered a discount right away. I paid $90 for a bird we believed would be a healthy new pet—we even named him Patrick. We brought him home, fell in love immediately, and by the very next morning, he was dead. When I reached out, I wasn’t asking for a refund—just a replacement bird. Their response? They wanted me to pay another $65 for a new one. No accountability, no remorse. This is not just poor customer service—it’s dishonest and heartless business. Beware. Do not buy birds from here. The woman who sold us Patrick was deceitful, and based on my experience, I truly believe they are taking advantage of customers. I’ve attached our conversation and a photo of Patrick to show I’m not just venting—I’m warning others.

lesley M
  • Overview
  • (323) 482-6275

Hours

Monday 9:30 AM - 6:00 PM
Tuesday 9:30 AM - 6:00 PM
Wednesday 9:30 AM - 6:00 PM
Thursday 9:30 AM - 6:00 PM
Friday 9:30 AM - 6:00 PM
Saturday 9:30 AM - 4:00 PM
Sunday 9:30 AM - 2:00 PM

Jack's Pet Shop Introduce

Jack's Pet Shop is located at 2636 Pasadena Ave, Los Angeles, CA 90031, USA. They can be contacted at (323) 482-6275 or their mobile number +1 323-482-6275. While operating as a "Pet Store Near Me," it's important to consider recent customer experiences.

Customer reviews indicate significant issues with Jack's Pet Shop, specifically regarding the health of the animals sold and the quality of customer service received. Multiple customers have reported purchasing birds that died within 24 hours of bringing them home. These customers allege that the shop sold sick animals under potentially misleading circumstances, with one reviewer mentioning an immediate discount offered at the time of purchase, which in retrospect, raised suspicion.

Furthermore, when these customers attempted to resolve the issue, they report encountering unhelpful and unsympathetic responses from the shop. One customer who lost their newly purchased canary, named Patrick, was allegedly asked to pay an additional fee for a replacement bird, with no offer of a refund or acknowledgement of selling a sick animal. This customer described the business practices as dishonest and heartless, advising others to beware and avoid purchasing birds from this location.

Another reviewer echoed this experience, stating they were sold a bird that died within a day and that the shop refused a refund or replacement, instead blaming the customer for the bird's death. These accounts paint a concerning picture regarding the care of animals at Jack's Pet Shop and their approach to customer service issues. Potential customers are advised to exercise extreme caution and consider these experiences before making a purchase.

No information regarding the store's environment, specific services, features, or promotional information is available beyond these negative customer experiences.

Jack's Pet Shop Photos

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Jack's Pet Shop Location

Jack's Pet Shop

2636 Pasadena Ave, Los Angeles, CA 90031, USA

Get directions

Reviews

If I could give zero stars, I absolutely would. I was sold a sick canary under extremely misleading circumstances. Looking back, I should’ve been more cautious when the woman offered a discount right away. I paid $90 for a bird we believed would be a healthy new pet—we even named him Patrick. We brought him home, fell in love immediately, and by the very next morning, he was dead. When I reached out, I wasn’t asking for a refund—just a replacement bird. Their response? They wanted me to pay another $65 for a new one. No accountability, no remorse. This is not just poor customer service—it’s dishonest and heartless business. Beware. Do not buy birds from here. The woman who sold us Patrick was deceitful, and based on my experience, I truly believe they are taking advantage of customers. I’ve attached our conversation and a photo of Patrick to show I’m not just venting—I’m warning others.

Apr 08, 2025 · lesley M

Sold me a sick bird. Bought a bird and literally less than 24 hours later, the bird died, and they refused to refund or give another bird, and they refused to acknowledge it was a sick bird. We are advent bird lovers, and never in all these years had we had a bird die on us. And they claimed it was cause of us(throwing every excuse out there) BS shop, don’t go here

Apr 11, 2025 · J M (Deeknbawlz)

This pet shop is awesome. It has all your pet needs. They have wonderful birds, lizards,rabbits, Guinea pigs. It is a good idea to call in advance to confirm if they have what your looking for. I always by food for my moms chickens here. The customer service is stellar.

Aug 08, 2023 · Miranda Jeanette

They care about small details. Good price for food canaries and best price for bird.

Nov 27, 2024 · Georges Ayoub

Lovely selection of reptiles, birds, rabbits and hamsters at really cheap prices. Had a great experience esp with the friendly owner/staff

Jun 07, 2021 · Brandon Pek

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