Hollywood Feed

When searching for a "Pet Store Near Me" in Rocky River, Ohio, Hollywood Feed, located at 19565 Detroit Rd, presents itself as an option for local pet owners seeking supplies and potentially expert advice for their animals. Based on the limited but contrasting customer reviews available, the store seems to offer a mixed experience. It's important for potential customers to consider both the positive feedback regarding customer service and product knowledge, as well as a significant negative comment concerning the store's environment.

One customer describes the environment of Hollywood Feed as welcoming, stating that the staff is "always so kind" and helpful with any questions or needs related to their dog. This suggests a customer-centric approach where staff members are willing to assist pet owners in finding the right products and providing guidance. This positive review implies a store atmosphere where pet owners feel supported and valued. The mention of receiving a "dog bag of treats" even when the dog isn't present indicates a thoughtful and pet-friendly environment that goes beyond just transactional interactions.

However, a starkly contrasting review paints a negative picture of the store's environment. This customer described a "horrible" smell upon entering, likening it to "heavily scented chemicals trying to be pumpkin spice." This potent and artificial scent was reported to be so overwhelming that it caused physical discomfort, including watery eyes and nausea, within a very short time. The reviewer, who suffers from allergies (though not explicitly stated as the cause of the reaction), found the smell to be "not allergy friendly" and so pervasive that it lingered on their clothes after leaving the store. This experience highlights a potential issue with air quality or the use of strong artificial fragrances within the retail space, which could be a significant deterrent for sensitive individuals or those who prefer unscented environments.

The services offered by Hollywood Feed appear to include providing a range of pet supplies. The positive review mentions "great options for all your pets needs," suggesting a diverse inventory of products. This likely includes pet food (for various animals like dogs and cats), treats, toys, grooming supplies, and other essential items for pet care. The staff's ability to "help with any questions or needs" indicates a level of customer service that goes beyond simply selling products; they aim to assist pet owners in making informed choices for their animals' well-being. The negative review does not comment on the product selection or the staff's knowledge, focusing solely on the unpleasant sensory experience.

A key feature of Hollywood Feed, as highlighted by the positive review, is its customer service. The staff is described as kind and helpful, suggesting a focus on building positive relationships with customers and catering to their needs. The practice of offering a complimentary bag of treats for the customer's dog, even when the pet is not present, is a distinctive feature that demonstrates a genuine appreciation for pets and their owners. This personal touch can contribute significantly to customer loyalty and a positive overall shopping experience for some.

Promotional information is limited to the gesture of providing a free bag of treats. There is no mention of specific sales, discounts, or loyalty programs in the provided reviews. However, the consistent positive experience reported by one long-term customer (prior to the scent issue) suggests that the store may have built a reputation for quality service and products over time, which can be a strong form of implicit promotion through word-of-mouth.

For local users searching for a "Pet Store Near Me" in Rocky River, Hollywood Feed at 19565 Detroit Rd presents a location to consider for pet supplies. The positive feedback regarding friendly and knowledgeable staff, along with a good selection of products, could make it a valuable resource for many pet owners. However, the significant negative feedback concerning an overpowering and potentially irritating artificial scent within the store is a crucial point of caution. Individuals sensitive to smells or with allergies may want to be aware of this potential issue before visiting. It might be prudent to call the store at (440) 333-1026 or +1 440-333-1026 to inquire about the current in-store environment before making a trip, especially if strong scents are a concern.

In conclusion, Hollywood Feed in Rocky River appears to offer a range of pet supplies and has received positive feedback for its kind and helpful staff. The practice of providing complimentary treats for customers' dogs is a notable positive feature. However, a recent negative review raises significant concerns about a strong and unpleasant artificial scent within the store that could be off-putting or even physically irritating to some individuals. Local pet owners searching for a "Pet Store Near Me" should weigh these contrasting experiences when considering Hollywood Feed for their pet supply needs and might want to inquire about the current store environment before visiting.