Aquarama Inc.

Aquarama Inc., located at 2151 NW 27th Ave in Miami, FL 33142, USA, serves as a local 'Pet Store' catering to aquarium enthusiasts in the Miami area. For those searching for a 'Pet Store Near Me' with a focus on aquatic life, Aquarama Inc. offers a selection of both freshwater and saltwater fish, as well as corals. Based on customer reviews, the shop presents a modest setup in the middle of Miami, with a noted emphasis on freshwater species while still providing a fair assortment of saltwater fish.

One customer described Aquarama Inc. as "definitely more of a freshwater place" but acknowledged the availability of a "fair selection of saltwater fish." This suggests that while freshwater enthusiasts might find a more extensive range, saltwater hobbyists can still find options. The same reviewer also commented on the pricing, stating that it was "maybe 10-15% higher than what I’ve elsewhere in South Florida." This is a crucial point for budget-conscious buyers to consider when making purchasing decisions. In terms of coral, the selection was noted as "limited" but included "all of the staples," indicating that while exotic or rare corals might not be readily available, common varieties are likely stocked.

Positively, the first reviewer found the staff to be "friendly and knowledgeable," concluding with a recommendation of the shop. This aspect of customer service, the willingness and ability of the staff to provide helpful information, is a significant factor for both novice and experienced aquarists seeking guidance and advice.

However, another customer's recent experience painted a less favorable picture, highlighting inconsistencies and unprofessionalism. This customer, who had a history of positive experiences and purchases in the freshwater section, visited Aquarama Inc. with their partner, intending to buy fish for a newly set up saltwater tank in their store. Prior to this visit, they had sought advice from an individual referred by Aquarama for servicing the tank, who had advised that adding clownfish and a cleaner crew would be safe.

Upon visiting the shop and having their water tested, the male owner reportedly stated that the tank was ready for fish. However, a significant issue arose with "significant miscommunication between the male and female owners regarding what fish I could add to my tank." The male owner indicated that only common clownfish were suitable, while the female owner contradicted this advice. This discrepancy in information from the staff was described as "frustrating," especially since the customer had already received advice from the tank servicer recommended by Aquarama.

The most concerning aspect of this second review was the negative experience with the customer service provided by the female owner. The customer felt treated as if they were a new visitor, despite their past patronage. The communication was described as "condescending," and the reviewer noted the female owner's noticeable anger and unprofessional demeanor, even as the customer and their partner remained polite. A particularly disheartening moment was when the female owner "slammed the bag containing the starfish down on the counter," raising concerns about the care and handling of the aquatic life.

As an experienced aquarist with extensive research knowledge on saltwater tanks, the customer felt "disrespected" during the interaction. When expressing interest in a pair of clownfish, the female owner reportedly "laughed and made comments that felt dismissive and unprofessional." This level of customer service is a significant drawback and can deter potential and returning customers.

Following this negative experience, the customer chose to go to another local aquarium shop, Strictly Fish, where they reported receiving "excellent care and support." This comparison underscores the impact of customer service in the specialized retail environment of aquarium shops.

The second reviewer expressed hope that their feedback would be taken constructively, acknowledging the potential for improvement in customer interactions for any business. However, they stated that they would not be returning to Aquarama Inc. due to this experience, while also hoping for better service for future customers.

Considering these two contrasting reviews, potential local users searching for a 'Pet Store Near Me' that specializes in aquariums should weigh the information carefully. Aquarama Inc. offers a physical location with a selection of both freshwater and saltwater fish, as well as some corals, and at least one staff member was described as friendly and knowledgeable. However, there are also significant concerns regarding pricing being potentially higher than other local options and, more importantly, issues with internal communication among staff and unprofessional customer service from at least one of the owners.

The environment of Aquarama Inc. is described as a "modest aquarium shop." Further details about the store's layout, cleanliness, or the conditions in which the aquatic life is maintained are not provided in these reviews. The negative experience involving the slamming of a bagged starfish raises concerns about the care taken with the livestock.

Specific services offered by Aquarama Inc. beyond the sale of fish and corals are not detailed in the reviews, although the water testing provided to the second customer suggests they offer this basic service. Whether they provide advice on tank setup, maintenance, or offer a wider range of aquarium supplies (tanks, filters, lighting, decorations, etc.) is not explicitly mentioned.

No promotional information is available in the provided text. Potential customers would need to contact Aquarama Inc. directly to inquire about any special offers or discounts.

In conclusion, Aquarama Inc. offers a local option for aquarium enthusiasts in Miami, with a focus on freshwater fish and a fair selection of saltwater species and staple corals. While one customer praised the friendly and knowledgeable staff, another reported significant issues with miscommunication among staff and unprofessional customer service. Potential buyers should be aware of the reported higher prices and the mixed feedback regarding the overall shopping experience. Visiting the store in person and assessing the environment and the health of the aquatic life, as well as inquiring about pricing and staff knowledge, would be advisable for local users considering Aquarama Inc. as their 'Pet Store Near Me'.

Local aquarists might find it beneficial to contact Aquarama Inc. at (305) 635-7898 or mobile phone at +1 305-635-7898 to ask specific questions about their current stock, pricing, and the expertise of their staff. They could also inquire about services such as water testing, advice on tank setup, and the availability of aquarium supplies.

Ultimately, the decision to patronize Aquarama Inc. should be based on a careful consideration of the available information, including both the positive and negative feedback from other customers. For those prioritizing knowledgeable and friendly service and competitive pricing, exploring other 'Pet Store Near Me' options in Miami might also be worthwhile.