Animal Ark Orem

i’ve been to a few pet stores around the valley and this one I will say is sadly disgusting and just infuriates me. As you walk in there’s an odor of mold and decomposition of organic material. A lot of the terrariums seem like they haven’t been cleaned in months as the hard water build up was tremendous, slime build up, mold growth, algae growth and poop are everywhere. THEY EVEN HAD SPIDERS IN REPTILE TERRARIUMS CATCHING THE ANIMALS FOOD, that’s how disgusting and neglected these animals are. I showed some photos at the end of what I’m talking about, but basically the spiders are thriving in the terrariums with the reptiles! I counted more spiders and cobwebs loose in the store than I counted their overcrowded birds. There was a large amount of algae growth on their fish tanks, some cleaner than others, but there are a few that I could hardly see the poor fish in. They also had axolotls in literal cheap plastic take out containers, with no air bubbles nor filtration! There are also a few fish that were far too large for their size of tanks. I understand they get a lot of animals from the market or from guest and what not but they should have proper places for them if not they shouldn’t take them in. I had a few more concerns but I’ll choose not to mention them for the sake of the length of this review. But I will say they do have an impressive selection of critters. Some that I have never seen before in other stores. But that goes along with a concern that if you don’t have enough time, hands and resources you shouldn’t take in more than you can take care of. Because at the moment a lot of the animals are overcrowded and are in dirty horrible conditions. I own and I work with exotic animals and I’m sad to say this place needs to be better. I’d recommend taking your business elsewhere till they can fix these situations.

Used to come here all the time for insects for my gecko, but I will no longer be giving them my money as they are keeping aquatic animals in deli cups and takeout boxes. Despicable. Would rather drive 25 minutes to the American Fork location as it is a million times better than this one. (The tanks and enclosures are always in an amazing state, unlike Orem's location smh. And there's not spiders in every enclosure and webs in every corner. Yall need new manager bc tf).

When we walked in, I could just tell how wonderful the service and the animals were. My daughter wanted an axolotl -- and when we saw some, she was overjoyed. The animals were kept in clean tanks and cages, the staff was really helpful and gentle; overall it was a really great experience I would definitely recommend shopping here ;)

I got my tortoise here for my birthday, while the service was good the tortoise was sick from the conditions and passed after 3 months. Really expensive for 3 months.

Perfect pet store! They have everything under the sun here, from pets to supplies to advice, Animal Ark is my go to for anything my cute little noodle needs. 💚🐍 Update: just got a new noodle a couple days ago, love this place!