VIP Petcare- Naperville

We went to the clinic located at the Pets Plus in Glen Ellyn. We went for a bordetella vaccine. After getting the vaccine, we were informed that she would need a second one 2 weeks later. I thought that was super strange because I've been a dog owner for 30 years and have never heard of needing multiple bordetellas in a row, but I thought, "well, different vaccine companies do different things, so maybe the vaccine company they use for their bordetella needs 2 in a row." But I still decided to look into it and the only thing I could find everywhere I looked was that dogs only need it once a year. But I still gave the benefit of the doubt. So we went in two weeks later like they told us to. When we got there, they said "oh no, she can't get it until its been 3 weeks not two, come back to the next one in 2 weeks" So we said "but we're going on a trip and we need it done by next week because she'll be boarded. So they said "then come to the one in Westmon" (a MUCH farther drive for us). So we went AGAIN and this time they weren't even there. So then I said to my husband "well, I guess we'll just have to pay more and take her to our vet since she needs the second one before being boarded." So I called our vet today and told them what happened and they said "you never need multiple bordetellas in a row like that, that's just a way for them to make more money and people don't question it and go in a second time. That is definitely not normal." 😡😡 I guess I should have gone with my gut and called my vet immediately when that happened, but I was slightly embarrassed that I had gone to someone other than them... I will never make the same mistake again. This place doesn't seem trustworthy to me and I do not recommend them.

They just administer vaccinations, they are not real vets!