VIP Pet Care

Pet HospitalPennsylvaniaButler CountyCranberry TownshipCommerce Park Drive

407 Commerce Park Dr, Cranberry Twp, PA 16066, USA

3.0

I was there with my elderly dog 25 minutes before the clinic was scheduled to close and they would not provide my dog with her vaccines. I then called their corporate number to complain and they said it’s at the staff's discretion whether or not they will see someone. I rushed out of work to get home in time for them to say they don’t care that I still have 25 minutes, my time doesn’t matter, and neither does the stress they caused my elderly dog to make the trip. There were only two dogs in front of mine and none of it should matter as long as I was there before 5 PM when it closed. 25 minutes to spare and they did not even care that they turned away a customer that had been coming to them for 12 years. This will be the absolute last time I darken their doorway.

Brianne Becker
  • Overview
  • (800) 427-7973
  • vippetcare.com

Welcome to VIP Pet Care

As a key player in the "Pet Hospital" category, VIP Pet Care aims to provide essential veterinary services to pet owners. Located at 407 Commerce Park Dr, Cranberry Twp, PA 16066, USA, VIP Pet Care operates with a focus on accessible and routine pet health maintenance. Their primary contact numbers are (800) 427-7973 and +1 800-427-7973, making it straightforward for pet owners to reach out for inquiries or service information.

Environment of VIP Pet Care

While specific details about the interior aesthetics and waiting areas of the Cranberry Twp location are not extensively detailed in publicly available information, VIP Pet Care generally operates with a model that prioritizes efficiency for common veterinary procedures. Many of their operations, including those at fixed locations or mobile clinics, are designed to facilitate quick and streamlined service delivery. This often translates to a functional and practical environment, focused on the immediate needs of the pet and owner rather than elaborate amenities. The emphasis is typically on creating a clean and safe space for examinations and vaccinations, which are often provided in a clinic setting. The environment aims to be welcoming to pets, though it may not always offer extensive comfort features beyond the necessities for veterinary care. Given their model, the focus is often on high-volume, essential services, meaning the environment is optimized for quick turnaround times rather than extended stays.

Services Offered by VIP Pet Care

Within the "Pet Hospital" category, VIP Pet Care is primarily known for providing a range of preventative veterinary care services. These typically include:

  • Vaccinations: A core offering, VIP Pet Care provides various vaccines essential for protecting pets against common diseases. This includes routine vaccinations for dogs and cats, crucial for their overall health and well-being.
  • Microchipping: Services for microchip implantation are commonly available, offering a vital form of permanent identification for pets in case they get lost.
  • Parasite Control: This often includes services for flea, tick, and heartworm prevention and treatment. They may offer tests and preventative medications to keep pets free from these common parasites.
  • Basic Diagnostics: While not a full-service animal hospital, they often provide basic diagnostic tests, such as heartworm tests or fecal exams, necessary for preventative care and early detection of common issues.
  • Wellness Packages: Some VIP Pet Care locations or programs may offer bundled wellness packages that combine common services like vaccinations and parasite control at a potentially more affordable rate.

It's important to note that VIP Pet Care's service model often focuses on these routine, preventative care aspects rather than emergency services, complex surgeries, or extensive diagnostic procedures that a traditional, full-service animal hospital might offer. This specialization allows them to often provide these essential services at a more accessible price point.

Features of VIP Pet Care

Several features define VIP Pet Care's approach to veterinary care:

  • Accessibility: Their model, which includes both fixed clinics and often mobile or pop-up clinics, aims to make veterinary care more accessible to pet owners in various communities. This convenience is a significant feature, especially for routine care.
  • Affordability: VIP Pet Care is often positioned as a more affordable option for basic veterinary services compared to full-service veterinary clinics. This can be a key advantage for pet owners seeking cost-effective preventative care.
  • Focus on Preventative Care: Their specialization in vaccinations, microchipping, and parasite control means they are geared towards keeping pets healthy and preventing illnesses, rather than treating acute conditions.
  • Walk-in or Scheduled Appointments: While some locations may operate on a walk-in basis, it's always advisable to confirm their specific operational model and whether appointments are preferred or required for certain services. The customer review provided highlights the importance of understanding their specific intake policies.

Promotional Information and Considerations

Promotional efforts for VIP Pet Care often highlight their affordability and convenience for routine pet health needs. They may advertise special pricing on vaccine packages, microchipping services, or seasonal promotions for parasite prevention. Pet owners are encouraged to visit their website or contact them directly for the most up-to-date information on current promotions and pricing.

However, it is crucial for potential customers to be aware of certain operational aspects, as highlighted by the customer review provided. The review describes a situation where an elderly dog was turned away for vaccines 25 minutes before closing, despite the customer being a long-standing client. This incident indicates that VIP Pet Care, or at least this particular location, may operate with strict cut-off times or staff discretion regarding patient intake, even if the facility is technically still open. The customer's experience suggests that arriving close to closing time, even with ample time before the official closing, may not guarantee service. This points to a policy where the staff has the discretion to refuse service based on their assessment of the remaining time and workload. This is a critical piece of information for any potential client, as it directly impacts service expectation and planning. While the convenience and affordability are often promoted, understanding these operational nuances, such as potential cut-off times for service even if the facility is technically open, is vital for a positive experience. It is always recommended to arrive well in advance of closing time, or to call ahead to confirm their intake policy, especially for routine services like vaccinations.

In summary, VIP Pet Care, under the "Pet Hospital" category, serves as a provider of essential, preventative veterinary care. They strive for accessibility and affordability in their services, focusing on vaccinations, microchipping, and parasite control. While these aspects are beneficial, customers should be mindful of operational policies, particularly regarding service cut-off times, to ensure a smooth and satisfactory experience.

VIP Pet Care Location

407 Commerce Park Dr, Cranberry Twp, PA 16066, USA

Reviews

I was there with my elderly dog 25 minutes before the clinic was scheduled to close and they would not provide my dog with her vaccines. I then called their corporate number to complain and they said it’s at the staff's discretion whether or not they will see someone. I rushed out of work to get home in time for them to say they don’t care that I still have 25 minutes, my time doesn’t matter, and neither does the stress they caused my elderly dog to make the trip. There were only two dogs in front of mine and none of it should matter as long as I was there before 5 PM when it closed. 25 minutes to spare and they did not even care that they turned away a customer that had been coming to them for 12 years. This will be the absolute last time I darken their doorway.

Jun 13, 2020 · Brianne Becker

I was there with my elderly dog 25 minutes before the clinic was scheduled to close and they would not provide my dog with her vaccines. I then called their corporate number to complain and they said it’s at the staff's discretion whether or not they will see someone. I rushed out of work to get home in time for them to say they don’t care that I still have 25 minutes, my time doesn’t matter, and neither does the stress they caused my elderly dog to make the trip. There were only two dogs in front of mine and none of it should matter as long as I was there before 5 PM when it closed. 25 minutes to spare and they did not even care that they turned away a customer that had been coming to them for 12 years. This will be the absolute last time I darken their doorway.

Jun 13, 2020 · Brianne Becker

May 21, 2025 · Ryan Hazen

May 21, 2025 · Ryan Hazen

Feb 25, 2022 · Emil Steinmetz

Feb 25, 2022 · Emil Steinmetz

Feb 02, 2020 · Jenna Letham

Feb 02, 2020 · Jenna Letham

Dec 24, 2019 · Tina Baxter

Dec 24, 2019 · Tina Baxter

Pet Hospital