Village West Veterinary

My normal vet was not available, so I called Village West and got a same day appointment for my cat. She became suddenly ill and was the most lethargic I had ever seen her. I was pleased with the kind service by everyone from the front desk, to the vet tech, to the veterinarian. Dr. Konishi and the vet tech (I apologize for not remembering the tech's name) were thorough and sent us home after some diagnostic testing and treatment. Since it was a Friday, I was given instructions to monitor and bring to an emergency room if my cat's condition worsened. Unfortunately, my little nugget passed yesterday, but I appreciate Village West's attempt to minimize her discomfort. I had a senior cat with kidney disease, and while I have a lot of grief, I think my experience with Dr. Konishi has helped minimize the guilt that comes with saying goodbye.

Village West is hands down the best vet experience I've had in the 13 years of owning my dog. The staff is extremely knowledgeable and always very friendly to myself and my pet. They take appointments on time and give an itemized list of pricing before starting any treatment. I've met with 4 of their vets and each one was better than the last. I never thought I would say that I'm sad I will have to be transferring to another vet since moving out of the city.

Took my healthy older cat in because of what looked like a cyst on her paw. They refused treatment and said they aren’t going to do any labs or remove it because my cat wasn’t worth saving because of her age. I was appalled that they said such a thing and they were completely unphased by what they said. During her exam they were very rough with her and she tried to bite back— she isn’t a biter and she tends to love people. I do not recommend this vet clinic. I don’t remember the name of the vet of who I saw but they were terrible. Go to BLVD Logan Square instead— they actually care about your pets.

Would rate zero stars. My dog was stung by a bee and showing signs of a severe allergic reaction. Without having a car, and being in a panic, I figured the fastest way I could get my dog medical attention would be by carrying him to the nearest vet. I start to tell the front desk I think my dog is having an allergic reaction, only for the receptionist to lean over her desk, glance at my dog wrapped in my arms, and say “we have no appointments available, and it looks like he’s is breathing okay”. She did not try to ask anyone else, a tech, a vet, someone with the medical credentials to be making those types of calls on if my dog was breathing properly or not. I found it to be incredibly cruel and insensitive, not to mention inappropriate and unprofessional that the receptionist did not even attempt to talk to a doctor. Thank GOD I got my dog to another vet on time, as he was diagnosed in anaphylactic shock. I am incredibly appalled by the experience I had with the front desk as this was clearly a very time sensitive and urgent situation. Appointments don’t matter, the lives of animals do. Do not give them your business.

I’ve been an established patient here with my animal for 2+ years. When I called to schedule an appointment because my cat was sick (Thursday) they said they didn’t have openings for the rest of this week or the following. This was crazy to me being a medical professional myself telling someone to wait 10+ days for an urgent care visit? Switched vets so quick after that conversation! Got my cat treated elsewhere this morning (Friday) as it should have been done! Decent staff and facility. Don’t expect much from them though unless they learn how to better manage and prioritize scheduling.