Vetco Vaccination Clinic

Worst vetco experience ever. Now I’m not saying ALL Vetcos are bad. I’ve gone to others that were decent with a nice quick in and out and willing to talk to me and answer my questions and concerns regarding our furry friend. This location, however, did not take any of my concerns seriously and if I wasn’t somewhat educated myself around my puppy’s growth, my fluffball may have needed to get all their boosters from the start. The tech looked so nervous when I was asking follow up questions. My tone was concerned and respectful. I didn’t try to come across as mean or anything, but obviously I was concerned. I was not informed when we got his rabies at the Vetco Hospital that we would have to wait for the next round of boosters. While asking follow up questions, the tech literally changed their answer three times throughout the conversation of what would be okay and not okay. The other techs and vet looked at us through the window of their office room while this went down. The vet couldn’t even be bothered to come out after talking to the tech for several minutes. The tech was literally looking over to them for help, but they couldn’t even be bothered to help their own team member. 😭 Finally after a few more minutes of the first tech struggling, another tech came out and was able to provide consistent answers. The most frustrating part of it all, the vet seemed to already know that they’d be turning me away before I even got there. The Vetco Hospital location will usually call me to follow up or if we have to reschedule. Someone could have tried to call to inform us that we needed to reschedule because of the recent rabies shot. Nobody did. Took work off for this, our time and concerns were not taken seriously by the vet or their techs. Most annoying Vetco experience ever.

When I stopped by for a shot for my dog the kids in the vet clinic were laughing and socializing. After being ignored for 15 minutes, I left. I did carefully watch to make sure but they were purely laughing and enjoying themselves. They were not occupied with customers or pets. It feels rude to watch customers being ignored by the employees

The vaccine part was quick and affordable. I also got a rx for bravecto. When ordered from petco it took forever (they blamed delays verifying when it’s their own company, plus I got an email saying it was verified still a week+ before the 2 day shipping item was shipped). When the wrong product finally arrived, they refused to exchange it. Since taking my rx elsewhere I’m now being told vetco is stating my pet is not a patient. I will never give petco or vetco my business again at this point.

Friendly staff, clean, reliable and fast service. Good prices. 10/10

Took my Shih Tzu in to get a simple groom and wash they were rude when my wife arrived to drop off our sweet baby and when she was done went to pick up and she was never given a bath still dirty i never figured we would give petco a review like this but wow i will not ever use their grooming services again