Vetco Vaccination Clinic

PSA: Check your pup's microchip next time you are at the vet! I brought my dog to the Vetco clinic for microchipping a while ago. Soon afterwards, we found a black rice-shaped device on our living room floor. After taking my dog to the vet for scanning, they told me that there was no chip. Turns out that the microchip was never properly implanted. The Vetco clinic is focused on getting each pet in and out as fast as possible. This work great for some purposes but when the procedure requires care and detail, I would not trust Vetco again.

Extremely upset about the care received at the Vetco clinic on 12/4/21. I left there so happy because the actual process was easy and the techs took care in providing yearly vaxxes for my 2 year old rescue pup. A heartworm test is also apart of the vaccinations, and they make you wait for the results. Once 10 minutes was up, I got handed a carbon copy of the rabies certificate and receipt to go to the front and pay for the visit. The results were emailed to me while I was still in the store and before I picked up the receipt and rabies certificate copy. Great right? Well the next day as I am uploading the attachments to my dog's doggy day care page, I notice under the heartworm test it says" Heartworm: Positive". I immediately called the store who said there was no one who could help me but to call an ER vet that oversees the clinics. HOW NOT ONE PERSON TOLD ME THESE RESULTS AS I WAS IN THE STORE THAT DAY OR FOLLOWED UP WITH A PHONE CALL IS BEYOND ME! I understand Vetco cannot administer care from there, but Heartworm is a serious and deadly disease that I would think that any one facilitating the test would have the integrity to let an owner or patient know of this result before letting them leave the store. Everyone who I have spoken with from Petco/Vetco seems to not think this is a big deal. A supervisor had answered the call Sunday when I noticed the result and basically said there was nothing she could do and told me to "Google the clinic on Clybourn". I've also called their corporate line and they just said they would make a note of it. I am not asking for anything but for this to be acknowledged so proper training can take place so if any other pet owner gets a positive result on ANY of the tests they are administering, they can at minimum have the decency to let them know before they leave the store.

Very good staff. Good checking in system. Friendly staff with good knowledge to share. Very affordable, plus you're at the store and can shop around after.

Thanks for great services 👍 😀 Happy Camper

Everything was done properly and simlessly . The staff knew what they were doing .You can tell they are extremely professional and compassionate