Vetco Vaccination Clinic

Welcome to Vetco Vaccination Clinic, located at 1415 E Warner Rd, Gilbert, AZ 85296, USA. As a "Hospital" category platform, we offer pet vaccination and grooming services.

You can reach us at (480) 558-4588 or +1 480-558-4588 for appointments and inquiries.

Our Services and Features:

• Pet Vaccinations: We provide various vaccination services for pets.
• Pet Grooming: We offer grooming services, including haircuts and styling.

Important Notes:

• Grooming Excellence: Ashley is noted for providing excellent grooming services, especially for schnauzers.
• Customer Service Concerns: There are significant concerns about customer service, including long wait times, misinformation, and lack of compensation for inconveniences.
• Appointment Delays: Clients have reported significant appointment delays and poor communication regarding these delays.
• Vaccination Issues: There have been issues with vaccination packages, including being charged for unnecessary services and receiving conflicting information about prepaid vaccinations.
• Communication Problems: There are reports of communication breakdowns between Vetco and Petco employees, leading to confusion and frustration for clients.

What Our Clients Say:

Client reviews reveal both positive and negative experiences, primarily focusing on grooming services and customer service issues:

• Positive Grooming Experience: "Ashley always does a great job on my two schnauzer boys. They look terrific when they come back from the groomers. They get extra hugs and pets and love it."
• Negative Customer Service Experience: "Beyond the worst experience I’ve had at this location since I moved here. Our appointments was at 11am-11:15 with our three dogs . Arrived at 10:40am was told there was a delay with the vet. The new vet wouldn’t be there until 11:30 . Okay waited . 11:45 happens , delayed until 12pm. 12:15 happens she shows up. We express one dog doesn’t need rabies multiple times, yet given a package with the rabies without explanation until after we are given the receipt . I attempted to find out more information regarding the records since I was just charged for rabies, not given and not needed . I’m told to talk to a Pet co employee. She has zero idea , directs me back to vet co , and repeat for the next 30mins . We were told by Dakota the general manager of pet co , that usually in cases such as this Vetco offers discount or coupons. Once we asked I was told that was not the case. Circle back around to the rabies issue. I finally was told on the account it states pending and will be a pre paid rabies I can use once my dog is due. Great. I’m told once I pay it’ll be on my email for future reference. I received the email and it states the pre paid is only good for 120 days . I go back in and I’m told oops guess it expires before hand. To find out afterwards that there is a cheaper option without rabies after the fact . So a three hour unorganized wait. With three dogs and my children two which are toddlers. I’m told oops . Zero compensation for waiting HOURS. Given misinformation nonstop, and treated as if I’m the problem for their disorganization? Absolutely ridiculous, attempting to talk to customer service is a losing battle. Just both companies contradicting each other and treating you as an inconvenience. You would think after being a yearly returning customer, spending $500+ a visit, we would be treated better than trash."

Vetco Vaccination Clinic in Gilbert, AZ, provides pet vaccination and grooming services. While grooming services are praised, there are significant concerns about customer service, appointment management, and communication. Potential clients should be aware of these issues and may want to consider alternative options or confirm all details before proceeding with services.

Contact us today to schedule an appointment or learn more about our services. We recommend confirming all details and addressing any concerns before proceeding.