Vetco Total Care Animal Hospital

5 stars for Dr.Castillo & David after a year of going to Vetco on West Grand. A year ago I was pessimistic. In the beginning the front desk didn’t know their own prices, were rude, dismissive, & on their phones (1 year ago). I couldn’t differentiate who had an issue between my 2 cats that shared litter boxes. Visits became expensive, testing both cats and exams piling up. On another occasion an old DR was condescending AND wrong. You can’t be both, but she was & rude. I don’t think she’s there anymore. This further added to my frustration at this practice, I became a Karen, whoops. BUT FAST FORWARD TO TODAY DR Castillo has had so much patience and care although I was a very concerned and difficult person at the time in frustration to the old employees. 10/10 Dr Castillo in finally figuring out my 2 Y/O cats potential liver disease and getting answers 🥲. She thoroughly explains and sounds like she cares. Her care seems genuine! Even if it’s not, it doesn’t matter, she’s really good at what she does. She also performed a stone removal surgery on my cat, he felt so much better after. Now onto seeing a specialist for his liver issues): . 10/10. Thanks for dealing with my frustration and sadness.

Dr. H is excellent after 2 visits with my little Cairo. He seems to love her. She is informative. Assistant Elizabeth professional and knowledgeable about my dog’s breed. Will continue coming to this location.

We had our first vet visit for Boba today at Katy location. She is 9 weeks old, I got her a week ago from a breeder. First of all, I was not informed that Vetco total care hospital offers a first free visit for new client. I just learned it now by looking at Petco website. Second of all, they gave me a bundle price of GET PUP for 8+ weeks old including Puppy Exam, Distemper & Parvo 5-in-1 Vaccine, Dewormer, and Fecal Parasite Testing. They said I can do either the bundle or any services separately. However, they did not give me the prices for each services if I want to do separate services. Therefore, I said we are getting an exam, vaccination, and fecal parasite testing for Boba. Also, Dr recommends to get TRIHEART pill for heartworm which I got. After everything, I ended up paying $208 which is more than paying for the bundle including everything. It’s a very bad customer service where staff doesn’t inform you about differences in price. Clients in general, and me personally end up paying more for vet visit but get less service. I could have paid less ($179 for bundle, $10 for heartworm pill, $6 for material paper) including everything with dewormer. Instead, I had to pay $208 in total. I wasn’t happy and satisfied with the service I got today.

Today was my first experience with Vetco Total Care on N Katy. The staff was very friendly and attentive to my dog and I needs. They were also kind for giving me a discount due to patiently waiting while an all hands on deck emergency came up. I look forward to the next appointment.

We are very satisfied with the service Dr. Brister and her assistant Elizabeth provided to our fur baby. They explained everything in detail and were very attentive and caring towards our pup. The front office experience was also great. I would recommend them to anyone.