Vetco Total Care Animal Hospital

This introduction provides an overview of Vetco Total Care Animal Hospital, located at 2350 Central Park Ave, Yonkers, NY 10710, USA. Operating as a Pet Hospital, this facility would typically offer a range of veterinary services for pets. However, the available customer review highlights a significant issue regarding their service and communication, which is crucial for local users to be aware of when considering this animal hospital for their pet care needs.

The sole customer review available online details a notably negative experience concerning a scheduled appointment. According to the review, the customer and their girlfriend arrived ten minutes prior to their scheduled first vet visit for their cat at 8:00 AM. Upon arrival, they found the doors locked and the lights off. By 8:03 AM, their appointment was marked as missed by the hospital. This immediately suggests a potential issue with the clinic being open at its stated hours or with their appointment management system.

Further attempts by the customer to contact the hospital proved unsuccessful. The phone number listed appeared to be out of service, preventing them from leaving a voicemail or inquiring about the situation. The customer also tried calling the associated store and attempting to be transferred to the vet line, but the indicated option (#3) was invalid. This lack of accessible communication channels adds to the negative impression of service.

The reviewer expressed their frustration at having taken time off work and causing stress to their pet with an unnecessary car ride, only to find the clinic apparently closed during their scheduled appointment time. This highlights a significant inconvenience and a lack of consideration for pet owners' time and effort.

In an update to their initial review, the customer shared that they contacted Petco and were informed that the veterinary hospital is not open on Wednesdays. This crucial piece of information was not communicated to the customer prior to their Wednesday morning appointment. The reviewer noted that it "would’ve been nice to receive a call asking me to reschedule instead of three text messages confirming that my appointment is all set." This points to a failure in their communication system, where appointment confirmations were sent despite the clinic being closed.

The customer also mentioned that according to the Petco associate, there is a notice posted about the Wednesday closure, but this notice is not available online or on the door of the animal hospital; it is reportedly posted inside the facility. The reviewer understandably found this to be illogical and expressed their disappointment with this lack of clear and accessible information.

Based on this detailed account, it is challenging to describe the typical environment, services, or features of Vetco Total Care Animal Hospital in a positive light. The experience suggests potential issues with the reliability of their stated operating hours, the functionality of their communication systems, and their proactive communication with clients regarding scheduling changes. While they are listed as a Pet Hospital, and presumably offer veterinary services, this particular customer's experience did not reach that stage due to the apparent closure and lack of communication.

There is no information available in this review regarding any promotional offers or specific features of the veterinary care provided. The focus of the feedback is solely on the unacceptable lack of service experienced during a scheduled appointment.

For local users in Yonkers, NY, considering Vetco Total Care Animal Hospital, this review serves as a significant caution. The issues raised about the clinic being closed during a scheduled appointment, the non-functional phone line, the invalid transfer option, and the failure to communicate their Wednesday closure proactively are serious concerns that potential clients should take into account. While this is only one review, it highlights potential problems with the hospital's operational management and communication.

If you are a local pet owner considering this Pet Hospital, it would be advisable to verify their current operating hours and communication methods before scheduling an appointment. You might want to call the associated Petco store to confirm the animal hospital's schedule and ensure that their contact information is accurate and functional.

In conclusion, the available customer review for Vetco Total Care Animal Hospital in Yonkers, NY, details a severely negative experience characterized by a lack of service during a scheduled appointment, non-functional communication channels, and a failure to inform the customer about their Wednesday closure. Local users should be aware of these reported issues when considering this Pet Hospital for their pet care needs and are advised to seek up-to-date information directly from the facility or associated Petco store.