Vetco Total Care Animal Hospital

Welcome to Vetco Total Care Animal Hospital, located at 2001 15th Ave W Suite B, Seattle, WA 98119, USA. For local pet owners seeking a 'Pet Hospital' in their vicinity, Vetco Total Care Animal Hospital aims to provide a range of veterinary services. Based on recent customer feedback, experiences at this clinic appear to be varied, with some praising the welcoming staff and thorough explanations, while others have raised concerns regarding the consultation process and perceived sales pressure.

One positive review highlights a clean and organized environment at Vetco Total Care Animal Hospital. The customer specifically mentioned the front desk manager, Alicia, as being "very welcoming and friendly." Their dog was seen by Vet Tech Alexa and Dr. Collins, both of whom received positive feedback. Dr. Collins is commended for explaining the process clearly and providing "great education and explanations." He is also described as "very friendly" with "great bedside manner," which helped to ease their dog's nervousness during the exam and vaccinations. This positive account suggests that some pet owners have found the staff at Vetco Total Care to be professional, communicative, and caring.

However, another customer shared a significantly less positive experience when they brought their kitten in for an ear issue. This review raises several concerns about the clinic's approach. The customer reported being approached by a staff member immediately upon entering, who initiated a conversation about finances before the kitten was even checked in. The majority of the appointment reportedly focused on promoting the veterinarian's background at a well-known animal establishment and pressuring the owner to purchase service packages. The reviewer explicitly stated feeling "very pressured to spend money" throughout the appointment and even commented to an assistant that the experience was "very overwhelming."

A key concern raised in this negative review is the cost and structure of the service packages, which were described as expensive and potentially including unnecessary services for each pet or appointment. Furthermore, the customer reported that the veterinarian did not thoroughly examine the kitten's ear using any instruments, instead offering a superficial assessment ("it should be OK" based on an external look). This lack of thoroughness is described as "odd and unprofessional." Subsequently, after seeking care at another veterinary clinic, the kitten was diagnosed with a "very serious ear issue" requiring surgery, leading the reviewer to question the initial assessment at Vetco Total Care.

The customer who had the negative experience explicitly stated that they do "not recommend this veterinarian" primarily because of the perceived prioritization of the veterinarian's reputation and financial discussions over addressing the actual medical concern. The reviewer, a lifelong pet owner with extensive experience caring for various animals, found the experience particularly disappointing, especially given the subsequent diagnosis at another clinic. They also noted that their decision to try Vetco Total Care was based on its proximity and occasional visits to a nearby Petco.

Finally, the negative review mentioned a significant limitation: Vetco Total Care reportedly does not have a fully operational surgical staff on board, meaning that surgical services would be referred out anyway. This is an important piece of information for pet owners seeking comprehensive care, as it suggests that for certain procedures, they would need to seek services elsewhere.

Considering these contrasting reviews, it appears that the environment at Vetco Total Care Animal Hospital is described as clean and organized by one customer, which are positive attributes for a veterinary clinic. However, the other review does not provide details about the physical environment but focuses heavily on the interaction with staff and the perceived business practices.

In terms of services, the positive review mentions routine checkups and vaccinations, indicating that these basic preventative care services are offered. The negative review implies that the clinic offers various service packages, though the specifics of these packages are not detailed. The lack of on-site surgical staff, as mentioned in the negative review, suggests a limitation in the scope of services provided directly at this location.

Features of Vetco Total Care Animal Hospital, based on the reviews, include a welcoming and friendly front desk manager (Alicia) and a veterinarian (Dr. Collins) described as friendly with good bedside manner and who provides clear explanations. However, a significant potential drawback, according to another review, is a perceived pressure to purchase expensive service packages and a lack of thoroughness in examinations, potentially leading to misdiagnosis or delayed treatment. The reliance on referrals for surgical procedures is another feature to consider.

There is no promotional information available in the provided reviews. Therefore, local users would need to contact Vetco Total Care Animal Hospital directly to inquire about any current specials, discounts, or wellness plans they may offer.

In conclusion, Vetco Total Care Animal Hospital in Seattle, WA, offers routine veterinary services and has received positive feedback regarding the friendliness and communication skills of some of its staff. However, potential clients should be aware of concerns raised by at least one customer regarding perceived sales pressure, the cost and structure of service packages, the thoroughness of examinations, and the fact that surgical procedures are not performed on-site. It is advisable for pet owners to consider these points and perhaps inquire further about the clinic's examination procedures and service package details before making a decision about their pet's care. To learn more, you can contact Vetco Total Care Animal Hospital at (206) 288-0044 or +1 206-288-0044 or visit their location at 2001 15th Ave W Suite B, Seattle, WA 98119.