VCA Pine Bush Animal Hospital

Welcome to VCA Pine Bush Animal Hospital, located at 1 Hardenburg Rd, Pine Bush, NY 12566, USA. As a Pet Hospital, we aim to provide comprehensive veterinary care to the Pine Bush community and surrounding areas. You can reach us at (845) 744-2192 or our mobile number +1 845-744-2192 to inquire about our services or schedule an appointment. To provide an objective introduction, we have considered the recent feedback shared by customers regarding their experiences with our hospital.

The customer reviews for VCA Pine Bush Animal Hospital present contrasting experiences. One customer shared a highly negative account involving the care of their horse. According to this review, after their horse became lame, they communicated with a vet via text and subsequently requested an in-person examination. The vet agreed to stop by on her way back to the office, even accommodating the owner's work schedule by offering to come and call upon arrival. However, the situation escalated when the vet allegedly performed numerous tests, including X-rays, blocks, advanced blood work, and a sonogram, resulting in a $1500 bill. The reviewer claims they never authorized these tests and were also charged a $400 "emergency" visit fee that was not disclosed beforehand. The owner's initial request was simply for the vet to examine the horse and possibly provide medication. The reviewer noted that their horse recovered fully with rest within a week. Furthermore, this customer reported receiving weekly calls from a billing representative named Michelle seeking payment, even during a difficult personal time following the loss of their fiancé to cancer. The reviewer was particularly offended by a comment made by the billing representative regarding their inability to pay despite owning a horse. This customer, who has over 16 years of experience working for veterinarians, expressed extreme dissatisfaction with the lack of prior authorization for the extensive testing and the subsequent billing practices, stating that such actions were contrary to their professional experience. They also mentioned being sent to collections over the unpaid bill, leading to their strong recommendation to exercise caution.

In contrast, another customer shared a very positive experience, expressing absolute love for Dr. Evans and the entire staff at VCA Pine Bush Animal Hospital. This reviewer found the staff to be consistently informative and praised the excellent care provided to their animals. They recounted a recent concern involving their dog, Sophie, where they were able to connect with someone through the VCA app at almost 1 am, who helped them understand what was happening. Additionally, Dr. Evans followed up after learning about the incident to ensure Sophie was doing well. This customer expressed deep gratitude for the care and follow-up they received.

Given these two reviews, it's evident that experiences at VCA Pine Bush Animal Hospital can vary significantly. While one customer highlights concerns about communication, billing practices, and the extent of procedures performed without explicit consent, the other praises the informative staff, the quality of care provided by Dr. Evans, and the accessibility through the VCA app.

As a VCA-affiliated Pet Hospital, VCA Pine Bush Animal Hospital likely offers a range of veterinary services for various animals, potentially including:

• Routine wellness exams and vaccinations.
• Medical diagnosis and treatment.
• Surgical procedures.
• Dental care.
• Laboratory services.
• Imaging services (such as X-rays and possibly ultrasound).
• Emergency and urgent care (as indicated by the "emergency visit" charge in one review).
• Potentially specialized care depending on the expertise of the veterinarians on staff (as suggested by the care for a lame horse).

Information regarding the specific environment of VCA Pine Bush Animal Hospital is not detailed in these reviews. However, as part of the VCA network, it is likely to adhere to professional standards of cleanliness and organization expected in a veterinary medical facility. The positive review suggests a caring and responsive atmosphere, while the negative review implies potential issues with communication and transparency regarding procedures and costs.

Features of VCA Pine Bush Animal Hospital (based on the reviews):

• Located in Pine Bush, NY.
• Offers a range of veterinary services for different types of animals (e.g., horses, dogs).
• Has veterinarians such as Dr. Evans who are highly regarded by some clients.
• Utilizes the VCA app for communication and support.
• May charge emergency visit fees under certain circumstances.

There is no specific promotional information available in the provided text. The contrasting reviews suggest the importance of clear communication and mutual understanding between the veterinary team and pet owners regarding diagnostic and treatment plans, as well as associated costs.

For those in the Pine Bush, NY area seeking a Pet Hospital, VCA Pine Bush Animal Hospital offers a local option with a range of services. However, the feedback from recent customers presents a mixed picture. While one client experienced excellent care and responsiveness, another reported significant issues with communication, unauthorized procedures, and billing practices. Potential clients may wish to consider these perspectives and perhaps seek further information or clarification regarding the hospital's policies on communication, consent for procedures, and billing.

You can contact VCA Pine Bush Animal Hospital at (845) 744-2192 to discuss your pet's needs and their approach to veterinary care. Visiting their location at 1 Hardenburg Rd, Pine Bush, NY 12566, USA, might also provide a better sense of their environment and services. It is advisable to have open communication with the veterinary team regarding proposed treatments and associated costs to ensure a positive experience.