VCA North Rockville Animal Hospital

This location used to be my favorite spot to take my dog. Not sure if management changed lately but the service I’ve received has completely changed. This location always over charges for everything down to exams, vaccinations, etc. The vets seem to want to push us to spend as much money as possible there and don’t prioritize what’s best for my dog. They make exorbitant recommendations and try to make a buck out of us wherever they can. Even when I just went for a simple rabies vaccination, they charged me for an exam fee when he was just seen by them a few months ago. I went here years ago for the same vaccination and last time they only charged me a technician fee. Will be looking for a new vet asap.

This is very difficult to write because my family has history here and I really tried to give the benefit of the doubt but I feel the need to speak up now that we are no longer going to this facility. One of my dogs began to experience what seemed to be food allergy symptoms - I do not like to rely on Google or self-diagnose anything, so I had immediately brought it up as a concern. The doctor at the time was very reluctant and seemed to think this was no big deal. My dog then began to refuse eating all together, she was vomiting multiple times a day and had diarrhea on a daily basis for months at this point, and they were giving us medication to help the nausea, but at this point I could tell the doctor was visibly upset with me due to the fact of me calling every day and my dog's health rapidly declining in a short time. I recall one time going to the office because I was so desperate for help and medication, I know they are constantly seeing patients and they are busy all the time, but I was made to feel like the biggest inconvenience, and I remember a specific technician making me feel terrible (I do not remember this technician's name, but there was not her first time being a bit abrasive). We finally got a referral to internal medicine at Blue Pearl, where they immediately knew that something was very wrong and eventually performed surgery. Turns out I was right to begin with, my dog has inflammatory bowel disease caused by food allergies. It was also notated that my dog was severely deficient in both vitamins D and B12; both of which contributed to her issues and should have been tested at the beginning of her symptoms. All of this lead to $13,000+. All of this eventually led to us choosing to go to another facility for our pets care that is also a great deal more affordable since this whole ordeal left us in a large amount of debt and could have potentially been avoided to the extent it got to if concerns had been taken more seriously from the beginning.

I have been coming to this place to take my two puppies, Choco and Latte, to the vet for almost the last 3 years. I have had a very good experience with this VCA, this VCA was recommended by my friend Victoria, (Lily🐶)'s mother, who has been coming here for many years. I really love the ease of being able to ask questions over the phone, being able to have an appointment the same day or the next day (not like in the banfields that take 1 month or more for an appointment) My dogs are a little nervous when it's time to go to the vet but the staff at this place is fantastic, they greet my dogs as if they were their own dogs, in March 2024 VCA did the dental cleaning with anesthesia for my two dogs, I was super nervous because I had never had this experience with this VCA about dental cleaning with anesthesia, but it was fabulous, my dogs' teeth were super clean, my dogs came out calm after their dental cleaning. I really recommend this VCA to anyone who wants to take their dog to the vet, the ladies at the front desk are super friendly, the same for the nurses and doctors. I really like the patience and professionalism of the doctors, who are honest and care about my dogs, which I like a lot. Thank you VCA for treating Choco & Latte well.

The staff were very friendly and professional. The animal hospital was clean. I gave them a 3 star due to the prices. My fur baby is three years old, and this is the first time I had a bill over $1000. I elected not to get all of the suggested items and only what was required, which was still over $400. I previously went to a vet in GA, and at the most, I may have paid close to $200 for the same things I was charged here. And on, by the way, the items I was charged for are a wellness exam, fecal and blood test, and vaccines. This is ridiculous.

My baby Kilo has been coming here since he was a newborn he is now 6 months and is so healthy thank you to the amazing staff and Doctors. My baby is always to happy to come and see the staff. If your looking for a excellent veterinary make sure to book your appointment today. You won’t regret it ♥️ Thank you to your entire staff for making Kilo so happy and healthy!!