VCA Clarmar Animal Hospital

Welcome to VCA Clarmar Animal Hospital, located at 20805 Hawthorne Blvd, Torrance, CA 90503, USA. You can contact them at (310) 371-2474 or their mobile number +1 310-371-2474. As a local Pet Hospital, VCA Clarmar Animal Hospital aims to provide veterinary services for the health and well-being of your animal companions. To help you make an informed decision about your pet's care, we have compiled some recent feedback from their customers.

One customer expressed significant dissatisfaction with their experience. They recounted an incident where their cat received a vaccine in March, for which the hospital had a record (with a previous vet's signature indicating prior vaccinations). However, VCA Clarmar Animal Hospital allegedly provided only a receipt without noting the due date for the next vaccination. This became problematic when the owner needed the signature of the administering vet for an EU health certificate for travel. The receptionist reportedly stated that the vet would not sign, raising concerns for the owner about whether the vaccine was actually administered, as they were not allowed to be present during the vaccination. The owner also mentioned a prior issue with a delayed first appointment that resulted in them having to reschedule, leading to wasted time. This customer's overall experience led them to strongly advise others to "AVOID IT AT ALL COSTS," and they expressed a desire to give a zero-star rating if possible. They also noted that they had to request the vaccination sticker and that other vets allow owners to be present for simple vaccinations.

In contrast, there is an update from another customer who had previously voiced concerns about the VCA Care Club. This update, dated September 12th, indicates that they spoke with the manager who clarified costs and offered a reduction in payments due. The customer noted that it didn't make sense to pay for six more months when three months of payments covered the services and vaccines their dog had used before passing away. While this update shows a resolution regarding the financial aspect of the Care Club, the customer remained "slightly annoyed that the staff have 0 clue about what they are talking about," citing the need for multiple calls to reach this point. They suggested a review of the Care Club policy to avoid leaving a "sour taste" in customers' mouths.

The original review from this customer detailed their negative experience with the VCA Care Club, stating that VCA "only cares about money and shows no sympathy towards your pets at all." They strongly advised reading the contract before signing up, highlighting that it's a non-pro-rated one-year contract without a monthly option. In their specific case, having to euthanize their dog due to declining health, they were allegedly told they would still need to pay the balance of the plan, which amounted to $1200 or a balance of $900, for a pet they no longer had. They mentioned an initial mention of a $50 cancellation fee that was later retracted. This experience led them to deem the plan "money greedy" and not recommend it.

Based on this information, it's challenging to provide a detailed overview of the environment, services, features, and promotional information in a positive light. The reviews primarily focus on negative aspects of customer service, billing practices related to the VCA Care Club, and issues with vaccination records and communication. However, we can infer some general aspects of a Pet Hospital like VCA Clarmar Animal Hospital.

As a Pet Hospital, VCA Clarmar Animal Hospital likely offers a range of veterinary services, which typically include:

• Routine check-ups and vaccinations.
• Diagnostic services, such as laboratory work and imaging.
• Medical treatment for illnesses and injuries.
• Surgical procedures.
• Dental care.

They likely have examination rooms, a surgical suite, and possibly boarding facilities. The presence of a "Care Club" suggests they offer some form of packaged services or a wellness plan.

Features of VCA Clarmar Animal Hospital would include their location in Torrance, CA, availability via phone, and being part of the VCA (Veterinary Centers of America) network, which is a large group of animal hospitals. This affiliation might suggest certain standards of care and access to resources.

Regarding promotional information, none is explicitly mentioned in the provided reviews. The discussion around the VCA Care Club implies a subscription-based service, but the feedback regarding its cancellation policy is negative.

In summary, the customer reviews for VCA Clarmar Animal Hospital present a mixed picture, with significant concerns raised about customer service, communication, and the policies of the VCA Care Club. While they operate as a Pet Hospital offering veterinary services, potential local users should consider these recent experiences when making decisions about their pet's care. It may be beneficial to contact them directly for more information about their services, environment, and any current promotions, while also keeping in mind the feedback shared by other pet owners.