VCA Calvert Veterinary Center

I've had one good and one bad experience. First visit was good, nothing overly special about it. Second visit was not good. Twenty minutes after my appointment was supposed to have started the receptionist called for the doctor again. Five minutes later the vet tech came out and wanted to weigh the dogs and play 20 questions with their record even though I expressed we were in a rush and nothing had changed. I asked if we would see the doctor and get the shots within 30 minutes of our original appointment time. I was told we would not. I needed to go to another appointment, so we left without the shots 35 minutes after our original appointment time. Not so much as a simple apology from anyone on staff even though the receptionist, the vet tech and eventually the doctor must have known they were over a half an hour late. There won't be a third visit.

We recently had to put our 14 year old dog down. Never having to go through this process I had no idea what to expect. The entire process, while so emotional, was handled with such care and compassion by the staff. Many employees (Dr. Calvert, Ashleigh, and Aubrie) came into the room to say goodbye to Gigi and give their condolences to myself and my husband. Dr. Kap could not have been more amazing. She walked us through the entire process and was so supportive. We've been with Calvert for 14 years and have never had a bad experience. We're so grateful that we had such a wonderful vet to take care of Gigi throughout the years and at the end of life. Thank you.

Had my first experience with VCA and I have to applaud them! Immediately upon walking in you see how beautiful their facility is. Very warm and inviting, let alone clean. The staff is extremely friendly and helpful. Our doctor was Monica Capella, DVM and she was extremely kind and knowledgeable. Having a hedgehog, it’s not an extremely average pet haha. She had all of the knowledge and finesse needed to assure me that I had the right doctor for my little girl. Admittedly we waited a bit too long to bring her in to get her nails trimmed. One was a bit too long and started growing inward. She did not make us feel judged at all and handled everything perfectly. We were sent home with great information and assurance that we can schedule any additional services whenever we want and not everything had to be done that day. I really appreciate all of the amazing customer service, knowledge, and care!

Edit: It is March 2023 and Stanley is still going strong. I have attached new photos from our recent trip to Florida. Stanley has been doing great for a long time and is no where near death like this hospital claimed. I was delayed in writing this review for personal reasons. But I can strongly suggest going to another VCA hospital. I paid $700 for supplies and blood work. The blood work was clean and the doctors and vet assistant wanted me to shell out thousands more for a cat they said might died soon. Also, the ladies who were attending to Stanley were shady. They kept checking the microchip of my newly adopted cat and talked about how much they wanted to keep him. So which is? Is my cat dying or are you trying to steal him? In the end, Stanley is doing amazing. I am not sure what caused his illness where he was vomiting for four days. All of the medication didn't work. Stanley is a super friendly cat who loves everyone. But he hated these ladies with good reason. He lets me brush his teeth and cut his nails with no issues. When the ladies tried to exam him, he attacked them because they didn't have his best interest at heart. Today, my chubby little 7-year-old cat is living his best life. He eats sensitive stomach dry cat food and eats regular wet patties with no issues. I feel like this location was a waste of money and time. They took two hours because they kept trying to confirm Stanley was rightfully my cat even though I had documentation from Animal Control confirming he belonged to me. Also, the vet assistance was always rudely over talking and the vet was literally writing Stanley off as a cat who could have all these deadly diseases and they told me stories of owners finding their cat day within a day. This location is not the place to go at all. Well, Stanley is here to stay and regain the pounds he loss from that incident. I am still not sure what caused it but he has been improving since I went to this location nearly a month ago. I will visit another VCA hospital when I need assistance in the future. He is a holiday miracle who gets nothing but the best from me.

When we had to have our Lucy put to sleep she was fighting the medicine, shaking her head and trying to fight her way back to her feet. It was without a doubt one of the most emotionally difficult things I've ever been through. During this absolute horror the receptionist (while Lucy was literally fighting for her life) walked in and asked for payment. I have never witnessed a more uncaring human act in all my life. It's been a year and a half since that terrible experience. I had initially written a scathing review but then deleted it to give myself some time to reflect and calm down but my hands are shaking typing this review all these long months later. The reason I'm writing this now is that I'm in the process of finiding a caring vet for my new dog and feel like this story should be here for people to read.