VCA Berwyn Animal Hospital

I have been coming here for 5 years for my cat (now passed) and dogs. Every interaction I have had here is incredible. The vets are caring and attentive, the appointments are timely, and they were great during an emergency visit. I trust everyone here especially Dr. Baumgartner. She is so gracious and kind. She walks you through options clearly and I have never felt rushed in making decisions. I highly recommend them to everyone I talk to.

Update 1/10/25: I already physically came into your office and tried to discuss it and was dismissed with a “too bad.” The only relevant next step is a refund of the $200 you charged me for the “free first exam” you advertise on your website. All Berwyn VCA cares about is money. No response received from this message via instagram 12/5/24. I’ve always loved and trusted VCA Animal Hospitals, which makes this situation so disheartening. I recently brought my puppy to VCA Berwyn for his first visit, but I was mistakenly charged. Although the staff eventually apologized after another post visit call and in person convo, they let me know they couldn’t refund the charge. Update: 12/10/25 asked me to email them after writing this review and coming into their office already. I’d like a refund. There’s nothing further to discuss. This has left me feeling uncertain about returning to this location, even though I want to trust VCA like I always have. I care so much about your mission and would love to continue bringing my puppy to VCA, but this experience has made it difficult. I hope there’s a way to resolve this, as I truly want to feel confident in my choice to stay with VCA.

Me and my husband took our reactive dog in for a visit and vaccines and due to previous experiences with our baby we were expecting him to be treated like a monster! But Dr. Novak was so kind and gentle and patient that for the first time in my boys life he was able to have a good vet experience and not leave more triggered than before he went in! We are so thankful and grateful for her and her team for being so compassionate and amazing!

Our technician, Larry and Dr. Girald did such a great job with my dog, Indie the other day. This was my first time going to this hospital with my newly adopted shelter dog and they made the vet visit such a positive experience for her. They gave me a ton of tips as a new dog owner to make sure she stays healthy and free from the seasonal issues dogs can have. And the vet gift bag that they give after the first appointment...so useful! Can't recommend VCA Berwyn enough.

These folks have taken excellent care of my dogs for the three years I've lived here. The front desk, techs, and vets are all dedicated professionals and I trust their expertise. Owning pets can be unpredictable, but VCA Berwyn has provided reliable care for impacted teeth/extractions, digestive upset, bacterial infections, firework anxiety, and vaccinations. Most recently, they prescribed antibiotics for my pup with a UTI, and she's much improved. They know their stuff. Yes, costs are up - everywhere, for everything. That is not unique to this facility. Pets are expensive. And yes, delays can happen - they run at near-peak capacity to see as many patients as possible, and, as mentioned, animals are unpredictable. It doesn't kill me to be patient. Next time it might be my dog with an unforeseen complication. I'd rather have a vet/care team that takes the time to make sure we're good with everything we need to do than one preoccupied with turnaround. I'm here for expert knowledge, not a cheeseburger.