VCA Animal Care Center of Chicago

My dogs have been clients at VCA West Loop since they were puppies and we have enjoyed five years of excellent care and outstanding customer service. VCA makes everything user friendly and take amazing care of my doggies. The Care Club package has been a great value. Would recommend VCA highly.

Prices are outrageous and I feel that they are constantly trying to upsell. The entire staff must be incentivized for profits or sales. Agree with the review that said they felt like they were at Disney and paid $9 for water.Feel totally ripped off after spending over $400 and fecal test, not including rabies! I was sold the care plan for one year after the fact, because at that point, it didn't make financial sense not to do it. I went blindly off a recommendation and my fault for not researching more, but this place is a complete rip off. I will be stuck for a year and then moving on. Do your homework before going there.

I had to put both my dogs down, which was a very troubling experience for me, but I personally feel That VCA helped me And both my dogs Feel comfortable and let me know that I made the right decision for both of my pets who were sick. I want to think Liz for helping me personally feel better and giving so much love to my dogs as If they were her own, I was even able to get a card from the whole staff, and I can just tell that everyone But especially Liz cared I appreciate you thank you!!

2nd update: I took my pets to another (way cheaper) clinic, and they did the vaccines in under 10 seconds in a way that did not upset my pets at all. VCA charged me over $300 and my new clinic was only $80. Pretty drastic for the same service/vaccines. Update: I emailed them as directed by the comment below and they never answered, so much for wanting to make things right. Advocating for my pets was like PULLING TEETH! I’m extremely disappointed in my experience after bringing my pets here for years and having no issues. It was my first time with Dr.Moodie and I honestly have nothing good to say. He was extremely condescending and kept trying to push me to administer drugs to my pets that they did not need to make up for his poor job handling them and maybe to make me pay more. I kept trying to help hold them and kept being brushed off, I explained their different personalities and how the vaccines and medications have always been administered to my pets (at this location in the past) with no issues and he kept refusing to listen or care. He just kept hurting my pets and then gave up saying it was their fault and they needed medication to do a quick shot when, as someone who’s worked in a Vet clinic for years in the past, I couldn’t have administered in a couple seconds. There was absolutely no understanding or customer service and now instead of being done, I have to stress my pets out more by taking them to another clinic that they are unfamiliar with because this doctor did not listen or try to do their job in a more understanding manner. Again, my pets have NEVER had any issues getting shots, it was a very disappointing experience and there was no care for my pets. He said that the my pets were the most exposed to diseases at the vet, which did not make me confident that the clinic is being cleaned if that is what their doctor is worried about. On top of all of this he kept saying that the vaccines were going to give my pets cancer, which is so crazy to say because that might deter someone from administering important vaccines to their pets. COMPLETELY UNPROFESSIONAL!

GROOMING SERVICE I had high hopes of taking my puppy to her first grooming appointment at the vet we go to, since they always take great care of her when needed. I was very particular and direct on the type of cut I wanted, which was just a "puppy trim" as we wanted to leave her coat on the shaggy side. I also referenced wanting her to look more like the retriever in her than poodle multiple times because I know most groomers like to cut doodles more like a poodle (which we didn't want). I even sent pictures before the appointment and brought some with me, to avoid any miscommunication. I brush my puppy every day to avoid mats, so she doesn't have to be shaved because we love her longer coat. I was very upset when I picked her up, to find the opposite of what I asked for. Her hair was basically shaved, they went scissor crazy and gave her a poodle face/head that I did not want. It almost looks like a terrible bowl cut toddlers got in the 90s. It was an overall disappointment. If you are expecting the type of cut you ask for, I wouldn't use the grooming services here. First pic is for desired "trim" length reference.