Town & Country Animal Hospital

Town & Country Animal Hospital, situated at US-75 BUS, Henryetta, OK 74437, USA, is a prominent veterinary clinic serving the Henryetta community and surrounding areas. This animal hospital is dedicated to offering comprehensive and compassionate care for a variety of beloved pets, with a particular focus on canine and feline health. Their approach centers on providing a high standard of veterinary medicine, aiming to ensure the well-being and longevity of their animal patients.

Town & Country Animal Hospital operates from a facility designed to accommodate a diverse range of veterinary services. While specific details about the interior design are not extensively publicized, the hospital is equipped with modern technologies essential for accurate diagnosis and effective treatment. Key features of their facility include:

• Digital X-Ray: This advanced imaging technology allows for quick and precise diagnostic images, crucial for identifying internal issues, bone fractures, and foreign objects.
• Cutting Laser: The use of a cutting laser suggests advanced surgical capabilities, often leading to less pain, swelling, and bleeding for pets during procedures, and potentially faster recovery times.
• Surgical Suite: A dedicated surgical area ensures a sterile and appropriate environment for performing various operations.
• Dental Suite with Digital X-Ray: Highlighting their commitment to oral health, a specialized dental area equipped with digital X-ray capabilities allows for thorough dental examinations and procedures, including cleanings, extractions, and addressing periodontal disease.
• In-House Laboratory: The ability to conduct comprehensive in-house testing for accurate diagnosis means faster results for blood work, urinalysis, and other essential diagnostics.
• Pharmacy: An on-site pharmacy provides convenient access to prescribed medications for your pet's treatment needs.
• Boarding Facilities: Beyond medical care, the hospital offers boarding services, providing a safe and supervised environment for pets when their owners are away.

The environment aims to be supportive and comfortable for pets, recognizing that veterinary visits can be stressful. The accessibility features, such as a wheelchair-accessible entrance and parking lot, indicate a consideration for all visitors.

Town & Country Animal Hospital provides a wide array of services designed to meet the health needs of dogs and cats throughout their lives. These services include:

• Preventative Care: A cornerstone of their practice, preventative care aims to keep pets healthy and detect issues early. This includes:
  • Routine wellness exams to assess overall health.
  • Tailored vaccination protocols based on the pet's age, lifestyle, and risk factors.
  • Parasite prevention and treatment, including comprehensive flea, tick, and heartworm programs.
  • Nutrition counseling to promote optimal health and weight management.
• Diagnostic Services:
  • Digital X-rays: For internal imaging.
  • Laboratory Tests: In-house testing for quick and accurate results, covering blood, urine, and fecal analysis to assess organ function, detect infections, and screen for diseases.
  • Allergy Testing: To identify and manage environmental or food allergies causing discomfort.
  • Diagnostic Imaging: Beyond X-rays, this may include other imaging modalities for more comprehensive diagnoses.
• Dental Care: Comprehensive dental services, including cleanings, extractions, and management of periodontal disease, utilizing their specialized dental suite and digital X-ray.
• Surgical Services: The hospital is equipped to perform various surgical procedures, including:
  • Routine procedures like spay and neuter surgeries.
  • Soft tissue surgeries.
  • Emergency surgeries as needed during office hours.
  • Utilizing advanced anesthesia protocols and monitoring to ensure patient safety.
• Pain Management: Customized protocols to address pain, especially for pets with arthritis, inflammatory conditions, or post-operative discomfort, potentially incorporating laser therapy.
• Emergency Care: While operating during business hours, they are equipped to manage emergencies that arise during those times.
• Microchip Identification: Professional microchipping services to help lost pets be reunited with their owners.
• Behavior Services: Offering guidance and support for common behavioral issues in dogs and cats.
• Cancer Treatment and Cardiology: The hospital has the facilities and expertise to address complex conditions like cancer and heart issues, focusing on a communicative approach with owners.
• Dermatology: Diagnosis and treatment of skin conditions.
• Pregnancy and Puppy/Kitten Care: Comprehensive support for breeding animals and specialized care programs for young pets.
• Senior Pet Care: Protocols and procedures tailored to help older pets age gracefully and healthily.
• Boarding: Providing a safe and comfortable stay for pets.

Town & Country Animal Hospital emphasizes a comprehensive, competent, and compassionate approach to veterinary care. Key features include:

• Patient-Centric Philosophy: The hospital is committed to treating every pet with gentleness and efficiency, as highlighted by a customer review praising Dr. Jenkins's gentle and fast approach.
• Experienced Team: The presence of skilled veterinarians, such as Dr. Jenkins, and a dedicated staff ensures that pets receive quality care.
• Advanced Technology: The use of digital X-rays and cutting laser technology demonstrates their commitment to modern veterinary practices.
• Focus on Communication: The hospital aims to listen and communicate well with owners to ensure they understand their pet's health concerns and treatment options. However, some customer feedback indicates that communication regarding walk-in policies and vet availability could be improved to prevent patient inconvenience.
• Accessibility: The facility is wheelchair accessible, which is a beneficial feature for all visitors.
• Payment Options: They accept payment solutions like CareCredit and Scratchpay, which can help clients manage veterinary costs through financing. They also work with pet insurance providers to help clients get reimbursed for unexpected vet bills.

Town & Country Animal Hospital actively offers various promotions and specials to make veterinary care more accessible and affordable. These often include:

• Seasonal Promotions: Regular offers designed to meet diverse pet needs.
• Flea, Tick, and Heartworm Specials: Bundled deals and rebates on preventative medications (e.g., Heartgard, Nexgard, Credelio, Interceptor, Bravecto). These often involve instant rebates or savings when purchasing multiple doses for the same pet.
• New Client Discounts: Sometimes, a discount (e.g., $20 off the first exam) is offered to welcome new clients.
• Wellness Plans: While not explicitly detailed, some insurance providers offer wellness plans that help cover routine health expenses, which the hospital likely accepts.

Customer reviews provide mixed but insightful perspectives on the hospital's service:

• Positive feedback consistently highlights the efficiency and care provided by the staff and veterinarians. For example, one customer enthusiastically described a visit where their pet was seen quickly, and Dr. Jenkins was "gentle, fast and efficient," leading to a "happy" outcome. Testimonials often praise the "great place to bring your beloved pets" and appreciate how they are treated with "compassion." Dr. Jenkins and his wife, Pam, are often cited as respected members of the community, noted for being "great with my two German Shepherds and calico cat." Their patience with an anxious dog, allowing the pet to eventually enjoy visits, speaks volumes about their animal handling skills. There are also accounts of the hospital going above and beyond, such as assisting with a rescued cat's medical needs and coordinating with the humane society to help with costs.
• Conversely, a negative review pointed out a significant issue with communication, specifically regarding walk-in appointments for medication. The customer was advised over the phone that a walk-in would be suitable for tick medication, only to be informed upon arrival that the vet was booked for the day and would need to see the dog first. This experience caused frustration due to wasted time and highlights an area where clearer internal communication or more detailed initial inquiries could prevent client inconvenience.

In summary, Town & Country Animal Hospital in Henryetta, OK, positions itself as a comprehensive pet hospital with a strong commitment to compassionate and technologically advanced veterinary care. They offer a broad range of services, supported by experienced professionals like Dr. Jenkins, and make efforts to provide accessible and affordable care through various promotions and payment options. While generally praised for their caring and efficient service, particularly in direct patient care, some areas for improvement in communication and appointment management have been noted by clients.