The People's Pets

Update: Dear Miss Lavel, Yes I am an ex employee! My previous review was meant simply as a warning to clients by sharing my personal experiences and opinion about your facilities. Since your ego seems to be more important than the experiences of animals in your care, I feel the need to elaborate on my experiences there. All the people who commented on your abrasive demeanor were correct. You have no self control concerning your obvious anger issues as observed in person and by your aggressive responses to other negative reviews. I can assure you I'm much happier not having to constantly clean urine and feces and kill cockroaches for little pay. I also dont have to listen to you constantly yell about your clients. But I do care about animals, therefore I left an honest review of your facility, sharing only my concerns. I promise it's your ego telling you I'm "disgruntled" or "having a difficult time moving forward". How could anyone miss that job lol. I was told that the person I was hired to replace just stopped showing up one day. Good for them. That should have been a red flag to me before I accepted the position. Out of curiosity, since you're so certain those dogs pictured were happy, are the large dogs "happy" to have feces, urine, and cleaning chemicals flowing openly through the back of their kennels that they sometimes drink from? Are the small dogs "happy" in their 2ft metal boxes that echo the barks of every dog in boarding? Are any of the dogs "happy" they don't get to step foot on grass or see any nature while they are boarding? Would owners be pleased to know I was instructed to give more than one $50+ bath outside with a hose? You seem pretty convinced these clients would be more concerned about their pet appearing in a blurry picture without their permission than seeing them in a tiny box in a boarding area that is falling apart. I'm sure you're aware I'm not the first to comment on your boarding area or anger issues.. You mentioned that these pictures were Easter weekend (also spring break) of 2024, so that means most of those dogs are there for an entire week. One week, a tiny metal box or a sewage canal in the kennels, and no walking on grass or even a glimpse of outside. Upon being hired at your establishment I was told that the boarding area needed "some work", so what is the delay? We care about the animals right? So why can't they have a nice place to stay while they're in your care? Best wishes and good luck with your repairs. Remember, "every review is taken as a learning experience". Try and not get so upset when people share their personal experiences! :-) Original review: Ghastly conditions for boarding dogs. I have a friend who no longer brings their pet here for any service because I shared these images with them. I think if more people knew the conditions their dogs are kept in here, they would make the same decision. I'm sure I'll get a lovely response if they can't find a way to get rid of those photos.

This is a fabulous practice. They are small and independent which I appreciate - these days it can be hard to find a non-corporate owned vet. Dr. Lavell is attentive, understanding, and very knowledgeable. All of the staff from reception to the vet techs are personable and kind. They are great about giving cost estimates and their pricing is fair - again, being independent means it just goes to their practice and not a corporation. I drive out of my way to go here because they’re worth it!

The vets and techs are all so patient and caring! I brought in a stray cat who'd never been to the vet before, and she freaked out on them, and they reacted so calmly and compassionately and let her "hide" for a while and take her time coming to them. Also highly knowledgeable and explained everything really well to me. And open on weekends??? Can't recommend this place highly enough. They really do treat pets like people. ❤️

The front staff are polite and helpful, the vet assistants and knowledgeable and good with animals, but god help you if the vet you end up seeing is the owner ( Dr. Katrin Lavell). The demeanor they had with clients as well as their animal handling ability made it clear they shouldnt be allowed in the room with either. I've never felt less comfortable in a medical setting than in that room with that vet, the nurse had no problem handling our cat but the vet just walked in talking at a 10 volume and poking our cat in the eye and was insanely dramatic about him not liking it. The vet went on to ignore everything single thing we said, so we just left and will not be coming back. I feel sorry for the talented staff working under them, they seriously should be reported to some board. Vets like this are 100% of the reason why people are afraid to take their pets in for shots and do more harm than good.

INCREDIBLE vet and office! Every encounter has been pleasant--the staff is so kind and friendly! My two boys are always well taken care of. Dr. Kat is extremely caring and knowledgeable. You can tell that keeping your pets healthy and safe is the priority, not getting all your money! THANK YOU, People's Pets for truly loving animals!!