The Oncology Services - Springfield

Dr Janelle Nelson and her staff were very respectful and truly professional today when I had to euthanize my baby girl Pepper! Thank you for what you do for this community!

Great Vet, Not Very Great Practice My cat Duff was seen about 6 weeks ago for an oncology consult after a pathology report found that he has skin cancer. I specifically requested the vet (I'll not identify her here) that saw Duff; she had been highly recommended by a friend, and she was fantastic. She recommended a 'watchful waiting' approach for signs of metastasis. I've noticed a mass under Duff's skin and called the practice, leaving a voice mail request to speak with the vet I saw previously. The mass may be nothing. Or it may be a tumor. It seems important to me to talk directly with a vet who has actually evaluated my cat. I got a return phone call from someone at the reception desk who told me that the doctor is very busy and I should take Duff to my local vet for evaluation. I later received a call from a nurse who told me the vet's recommendation was to bring the cat in for evaluation. This recommendation was made with no information about what I was finding other than my brief mention of a "mass" in my voice message. It seems clear that either the vet does not wish to speak to me, or the Oncology Service office procedures will not let her speak to me. I don't think a request for a few minutes conversation over the phone is unreasonable. In fact, it's routine at all vet practices I've known. For the record, Duff's evaluation 6 weeks ago cost approximately $750. I didn't mind spending the money, believing a quality practice deserved to be well-compensated. Given this 'brush off' by the office staff, I question the quality of the practice.

The team at oncology service is top notch. When your fur baby is referred here it's devastating news, but they offer great advice and excellent care. My only regret in the process is I hesitated to think the opinions over. I wish I would have immediately started treatments, maybe we would have given our girl a little longer.

I tried calling them over 2 weeks ago to schedule an appt for my dog. I got a answering message(during normal business hours) saying they would call back within 48 hrs...waited a qeek with no response. Called again 2 Dec 23, received the same message and still have not received a call back

Wonderful doctors!