Stone Ridge Veterinary Hospital: Lewis Susan DVM

Stone Ridge Veterinary Hospital, located at 550 Center Pl Dr, Rochester, NY 14615, USA, and proudly serving the Greece and wider Rochester areas, stands as a pillar of the "Pet Hospital" category. Established in 1976, this esteemed institution boasts over 40 years of dedicated service to the community, building a reputation for providing the highest quality medical care with unwavering honesty and compassion. Stone Ridge Veterinary Hospital, now a part of the Thrive Pet Healthcare network, maintains its core values of treating every patient with kindness and respect, understanding the invaluable role pets play within their families. Their commitment extends to offering a full spectrum of veterinary services and goods designed to support the lifelong health and well-being of cats and dogs.

The environment at Stone Ridge Veterinary Hospital is thoughtfully crafted to be welcoming, relaxing, and family-friendly. The facility strives to create a quiet and comfortable atmosphere, which is essential for reducing stress in pets during their visits. This is achieved through maintaining a clean and organized space, equipped with cutting-edge medical treatment capabilities. The professionalism and kindness of the staff are consistently highlighted by clients, contributing significantly to a positive and reassuring environment. Despite being part of a larger network, Stone Ridge Veterinary Hospital successfully retains the warmth and openness of a small, local clinic, making clients feel valued and supported. The staff's dedication to making anxious pets feel comfortable, as evidenced by positive feedback about their gentle handling and ability to calm animals, speaks volumes about the patient-centered design of their environment. This includes efforts to minimize waiting times to prevent prolonged anxiety for pets, reflecting a genuine concern for animal welfare during their time at the hospital.

Stone Ridge Veterinary Hospital offers a comprehensive suite of veterinary services that cater to the diverse needs of companion animals throughout their lives. Their primary care services include essential wellness exams, which are crucial for early detection of underlying health problems and consistent preventative care. They provide a full range of vaccinations, vital for protecting pets from various diseases and promoting a longer, happier life. Preventative measures extend to heartworm prevention and flea & tick prevention, addressing common parasitic threats. When pets are unwell, the hospital is equipped for sick/illness exams, with veterinarians skilled in diagnosing and treating common issues such as vomiting, itching, lumps, and limping. Surgical services are a core offering, covering routine procedures like spaying and neutering, as well as more complex general surgeries. Dental health is also a priority, with comprehensive preventive pet dental care ranging from routine cleanings to necessary tooth extractions. Beyond these, Stone Ridge Veterinary Hospital provides advanced diagnostic testing, including in-house laboratory services for blood, urine, and fecal analysis, and diagnostic imaging like digital X-rays. They also offer boarding and grooming services, adding convenience for pet owners. A particularly sensitive, yet vital, service is end-of-life care, where the team stands by clients to offer both medical assistance and emotional support during difficult times. Nail trims are also available, addressing general pet hygiene.

Several key features underscore the excellence and distinct approach of Stone Ridge Veterinary Hospital. The long-standing history, established in 1976, demonstrates a deep-rooted commitment to the Rochester community and a wealth of accumulated experience. The hospital prides itself on a team of highly competent and caring veterinarians, including Dr. Susan Lewis (whose name is part of the hospital's title, suggesting her foundational role), Dr. Joshua Blair (Medical Director with interests in ophthalmology and surgery), and Dr. Jennifer Fan (known for her gentle and knowledgeable approach). The staff's dedication to honest and compassionate service is consistently praised, with clients feeling listened to and their concerns taken seriously. This emphasis on clear communication and individualized care is a hallmark of their practice. For instance, their ability to "squeeze us in at short notice when it matters" for urgent situations, and their collaborative approach to "figure out some tricky problems," highlights their flexibility and diagnostic prowess. The careful consideration for sensitive situations, such as euthanasia, where staff are described as "very professional" and supportive, further reflects their compassionate ethos. Furthermore, their practice of making complex veterinary care more affordable by suggesting combining appointments for vaccines, or even by offering complementary services like nail trims during visits, showcases their client-conscious approach. Their strong ties to the wider Thrive Pet Healthcare network also mean they have access to an "extraordinary network of unparalleled resources and people," including comprehensive benefits for their team and a commitment to continuous education, which translates to high-quality care for pets.

Promotional information for Stone Ridge Veterinary Hospital is multifaceted, leveraging both its long-standing reputation and modern engagement strategies. Their phone numbers, (585) 227-4990 and +1 585-227-4990, are consistently promoted for easy contact and appointment scheduling. They offer limited-time promotions, such as "15% Off Life-Saving Prevention" for parasites through June 30, 2025, which actively encourages preventative care. Their affiliation with Thrive Pet Healthcare allows them to offer additional benefits like the "Thrive Plus membership," which provides "unlimited FREE pet exams and 10% off services," a significant incentive for regular check-ups and loyalty. Stone Ridge Veterinary Hospital also emphasizes financial accessibility by accepting various forms of payment and promoting options like pet insurance, CareCredit, and Scratchpay for financing treatments. They highlight the convenience of their online storefront through Vetsource, where clients can easily order medications, food, and other products. The hospital's mission to build long-term relationships with families who value quality pet care is a core promotional message, appealing to clients seeking a consistent and trusted veterinary partner. Their active presence on platforms where reviews are shared, such as their website or Google, allows them to showcase positive client experiences, which are invaluable for attracting new clients. The consistent praise for their compassionate and knowledgeable staff, along with success stories about handling various health issues, effectively promotes their capabilities and dedication within the Rochester community. Their regular business hours, typically Monday to Thursday from 8:00 AM to 6:00 PM, Friday until 2:00 PM, and Saturdays until 4:00 PM, also provide consistent accessibility for their clientele.