St. Clair Veterinary Clinic

I love when anyone makes over my boy so they get a five just for the way they treat him when he is in. The vets do a good job. They are knowledgeable and respectful. They are also gentle with him. Which I appreciate. The front desk is good about reminder calls and reminders when your flea meds are due. They're cheaper then alot of places also. But the most important part is I feel he is very well cared for.

Not the veterinary clinic to go to, horrible service, they require money upfront? With that being said, anything you ask you will not get much information on. Unless it’s regarding their procedures, can’t even tell you even as much as symptoms. They claim the deposit is due to loosing the company money but I find it hard to believe it cost that much loss of funds if you’re willing to give a refund prior of 24 hours an even then what is that a day before? What happens if your pet dies 23 hours prior & you don’t need the appointment no more the business is still going to take the money? Overall, I do not recommend this clinic for anybody. Personally, I would gladly drive to the next county over to see more compassionate human beings that aren’t so worried about money.( price is normally cheaper else from the few I’ve interacted with)

I woke up this morning to our cat barely clinging to life, they were able to get us in within a couple hours because every other vet i tried could not get us in same day. They do have a new patient policy to put down a deposit if you haven't been in before, which was only a slight issue for me because I only had care credit on me (they do accept but can't do it over the phone, which I am familiar with) luckily I don't live very far so I was able to drive down and put the deposit to get my cat seen within an hour. Everyone was extremely kind, and worked with us to build a plan on how we would approach the situation. We were given multiple options to fit our financial situation, and guidance on how to proceed. Unfortunately the tests we did showed our cat could not be saved, and they gently helped us say goodbye and end his suffering. Even though this was not the outcome we hoped for, I am very appreciative for the staff and how much they helped us through everything.

Disrespectful front desk, lacking in kindness and professionalism. Laughing at customers as if they're belittling the person. If they'll treat us as the fur parents like garbage imagine what's going on behind the door you get shut out of. Not only do you get shut out but you also get given no information. I can't imagine trusting these "people" (if that's what I have to call them) with my familes lives. I truly hope you reconsider and make a further drive for help !

10/10 would recommend! I love this vet office. Me & my boyfriend drive abt 45 min to get here bc its worth it. I told my mom about this location and she also loves bringing her cats here. The workers are amazing, very knowledgeable and helpful. They seem to care alot about our furbabies health and they are also the cheapest we have found in indiana. We have 6 cats altogether and we bring them all to this vet no matter what the issue is.