Small Door Veterinary - Upper West Side

Unfortunately I have to somewhat agree with the other negative review here regarding Dr Annunziata. We brought our dog, Mayflower, in for a consultation regarding a bump/swelling on her tail, having previously been recommended for a biopsy by a different doctor at the same location. Dr Annunziata was scheduled to perform this biopsy - and I raised some questions about it prior to surgery, so we scheduled another consultation instead. I am so glad that we didn’t go through with this unnecessary surgical procedure… Our dog Mayflower is a sweet and loving rescue pitbull; though she is reactive to other dogs, she literally loves ALL humans and has ZERO history of negative reactions towards people. Mayflower displayed a fearful/anxious response to Dr Annunziata, which was the first time this has ever happened with any vet. The reason seemed to be that upon entering the consultation room, Dr Annunziata did not show any type of warmth or greeting towards our dog. She didn’t even let Mayflower sniff her hand, and sat immediately close to the wall/door, displaying a kind of false warmth from afar. When it came time to examine Mayflower, Dr Annunziata went straight behind Mayflower towards her rear end to examine her tail - which caused Mayflower to splay and get very low to the ground - a trauma response that happens when she’s afraid. Both I and the vet assistant had to explain that “she’s just trying to smell you/say hi”. Again, this has never happened with any doctor that has examined Mayflower, ever. I remember thinking during the appointment, “this is crazy, you’re showing no warmth towards Mayflower, not even letting her greet you - and then going straight for her tail?” It’s almost as if Dr Annunziata has an aversion towards dogs, or at least bigger dogs/pitbulls - which is fine, but you probably should be deferring this appointment if that’s the case, and certainly not be the doctor scheduled to operate on her! The bottom line is that Dr Annunziata’s bedside manner, at least for pits it seems, is severely lacking. In addition to that, Dr Annunziata had no idea why our dog would be taking Turkey Tail supplements having had two mast cell tumors removed last year by a Dr Witter at the same location. She had a very confused reaction when reading off what medications Mayflower was taking. The fact we had to explain to her why turkey tail is sometimes recommended to help with preventative cancer treatment, is a massive red flag. I’ve been pretty disappointed by the level of care at this small door location recently. The front desk staff and vet assistants are all awesome, but the actual doctors are a different story, with an unnecessary biopsy being scheduled and then this traumatic visit for our dog Mayflower with Dr Annunziata. Since Dr Lauren Witter left (the doctor who performed Mayflower’s mast cell tumor removals), I’ve struggled to find a doctor at this location that I can actually trust with anything more than routine examinations or vaccines. For future visits I absolutely will not be scheduling any appointments with Dr Annunziata. If Mayflower requires any level of care beyond these routine check ups and bloodwork, I’ll be taking her elsewhere.

The UWS location is always so clean and organized. The Team always priorities my fur baby Brooklyn's needs especially knowing how shy she is! Our experience is consistent throughout our entire visit, starting with the amazing Member Experience Coordinators, to the Assistants to the Nurses & doctors. A special Shoutout to the Practice Manager Toni who is always so friendly and thoughtful . She makes a great cup of espresso. She always willing to make us comfortable and valued. I recommend this location each and every time!

We had a wonderful experience through every step. The staff are kind, caring and highly knowledgeable. Our little dog got excellent care. Unfortunately, she turned out to have severe kidney disease and we also had to receive end-of-life care for her. We are very grateful for the medical care she received and the gentle guidance they provided us with through this very difficult process. We will be transferring the care of our other dog here now.

Each time I bring my cat to small door has been a great experience. It’s very welcoming atmosphere and they are transparent about cost before charging. Malarkey is super comfortable there! $100 off your first visit MAGTOR498

The staff were incredibly kind and welcoming, making us feel well cared for during our new puppy's first check-up. The clinic is clean, bright, and has a comfortable waiting area, and our appointment started right on time. We enjoyed every interaction with the team, who were attentive and supportive. Dr. Chan was especially helpful and knowledgeable, addressing potential health concerns specific to our puppy's breed and offering recommendations for food and treats. We also appreciated the invitation to stop by anytime for a "happy visit" so our puppy can build positive associations with the office. Overall, we couldn’t have asked for a better experience!