
Shoreland Animal Hospital
Pet HospitalOhioLucas CountyToledoSuder Avenue
4940 Suder Ave, Toledo, OH 43611, USA
4.0
Shoreland WAS an amazing place to take your pet, until a private equity firm bought them out! Now, the doctor (Mack) and the office manager (Bonnie) both think it’s normal for a dog to suffer during euthanasia. Bonnie explained to me that she’s attended many euthanasia and it’s not uncommon for a dog to suffer. She also bragged that she had worked at Lucas County Humane Society for years (I guess that was supposed to impress me with her skills. Instead, it horrified me even more.) DO NOT EVER GO HERE, ESPECIALLY FOR A EUTHANASIA! I had a client that had to put their dog down. He was the sweetest 15 year old Lab in the world. When the doctor started the injection, she hurt him SO BAD that this sweet boy screamed and growled. They didn't stop... They told Mom to hold him down!!!! They didn't even respond like there was anything wrong. When he finally calmed down a bit, THEY LEFT THE ROOM! Then... 5 minutes later, he starts seizing -foaming at the mouth and all. DOCTOR MACK SEEMED TO THINK THIS WAS NOT A PROBLEM! She told me “it happens and all dogs respond differently to different medications.” Sadly, I have attended many euthanasia, it has always been peaceful. This was nothing short of a nightmare! PLEASE, PLEASE, PLEASE don't ever let this woman near your dog. If I can save just one dog from this fate…. There was no compassion... no empathy. It was pure torture --- not only for this sweet Lab but for his family. **Please note to add their ridiculous (probably AI) response. They spoke to me, TWICE! And they were NOT sympathetic in the least. They also talked to other family members. Again, all they did was justify themselves by saying this is normal.. in a very nasty way. THIS IS NOT NORMAL!
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Overview
- (419) 729-0766
- shorelandanimalhospital.com
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Welcome to Shoreland Animal Hospital
Welcome, local pet owners of Toledo, Ohio! When it comes to the health and well-being of your cherished animal companions, finding a reliable and compassionate veterinary care provider is paramount. Shoreland Animal Hospital, located at 4940 Suder Ave, Toledo, OH 43611, USA, is a pet hospital serving the local community. You can reach them at (419) 729-0766 or their mobile number, +1 419-729-0766.
As a dedicated pet hospital, Shoreland Animal Hospital aims to provide a spectrum of services to address the diverse healthcare needs of your pets. Understanding the environment and the care philosophy of a veterinary practice is crucial for pet owners seeking the best possible care. While specific details about the hospital's ambiance, facilities, and comprehensive service list are best obtained directly from Shoreland Animal Hospital, we can discuss the general aspects one might expect from a well-established pet hospital.
Typically, a pet hospital like Shoreland Animal Hospital would offer a clean and comfortable environment designed to minimize stress for both pets and their owners. This includes examination rooms for consultations and check-ups, surgical suites for various procedures, and potentially separate waiting areas for different types of animals to ensure a calm atmosphere. Diagnostic equipment such as X-ray machines and laboratory facilities are often on-site to facilitate prompt and accurate diagnoses.
The services offered by a comprehensive pet hospital generally encompass preventative care, diagnostics, treatment, and surgery. Preventative care is the cornerstone of pet health, including routine check-ups, vaccinations, parasite control (fleas, ticks, heartworms), and nutritional counseling. Early detection of potential health issues through regular examinations can significantly improve a pet's long-term health and quality of life.
When a pet is unwell, diagnostic services play a vital role in identifying the underlying cause. These services may include blood tests, urine analysis, fecal examinations, digital radiography (X-rays), ultrasound, and other specialized tests as needed. Based on the diagnosis, the veterinary team can then provide appropriate medical or surgical treatment.
Surgical services in a pet hospital can range from routine procedures like spaying and neutering to more complex soft tissue and orthopedic surgeries. Anesthesia monitoring and pain management are critical components of any surgical procedure to ensure the safety and comfort of the animal.
Furthermore, pet hospitals often offer dental care services, recognizing the importance of oral health in overall well-being. These services can include teeth cleaning, dental examinations, and treatment of dental diseases.
In addition to these core services, some pet hospitals may offer specialized care such as dermatology, cardiology, ophthalmology, or emergency services, either in-house or through referrals to veterinary specialists.
It is important for pet owners to consider the features that make a veterinary hospital a good fit for their needs. These features can include the experience and qualifications of the veterinary staff, the availability of advanced medical equipment, the hospital's operating hours, emergency care protocols, and the communication and compassion demonstrated by the team.
However, it is crucial to acknowledge and consider feedback from other pet owners. The provided reviews offer a mixed perspective on Shoreland Animal Hospital. One review expresses strong dissatisfaction and recounts a distressing experience during a pet's euthanasia, alleging a lack of compassion and unprofessional conduct. This review details a painful euthanasia process and subsequent dismissive responses from the staff, raising serious concerns about the hospital's approach to end-of-life care and client communication.
It is important to note the specific allegations made in this negative review, including the claim that the dog suffered during the injection, the staff's alleged lack of empathy, and the description of the euthanasia as a "nightmare." The reviewer also mentions what they perceive as an unsympathetic and defensive response from the hospital staff regarding the incident.
Conversely, another customer review offers a positive experience, stating that they "always feel they take great care" of their cat and that they find the extra drive to Shoreland Animal Hospital worthwhile despite moving further away. This suggests that some pet owners have had positive experiences with the hospital's general care.
Given these contrasting viewpoints, local users are encouraged to weigh all available information when considering Shoreland Animal Hospital for their pet's care. It is advisable to contact the hospital directly to inquire about their services, environment, and approach to patient care, especially concerning sensitive procedures like euthanasia. Asking specific questions about their protocols, staff training, and commitment to compassionate care can help pet owners make an informed decision.
Promotional information is typically provided directly by the veterinary hospital. To learn about any current promotions, special offers, or new services at Shoreland Animal Hospital, it is best to reach out to them via phone or visit their premises. They may also have a website or social media presence where they share updates and information.
In conclusion, Shoreland Animal Hospital in Toledo, OH, is a pet hospital that offers veterinary services to the local community. While one customer review raises significant concerns regarding their euthanasia procedures and staff conduct, another customer reports positive experiences with the general care provided. Local pet owners are advised to consider these perspectives, conduct their own research, and communicate directly with Shoreland Animal Hospital to determine if their services align with their pet's needs and their own expectations for veterinary care.
Shoreland Animal Hospital Photos










Shoreland Animal Hospital Location
4940 Suder Ave, Toledo, OH 43611, USA
Reviews
Shoreland WAS an amazing place to take your pet, until a private equity firm bought them out! Now, the doctor (Mack) and the office manager (Bonnie) both think it’s normal for a dog to suffer during euthanasia. Bonnie explained to me that she’s attended many euthanasia and it’s not uncommon for a dog to suffer. She also bragged that she had worked at Lucas County Humane Society for years (I guess that was supposed to impress me with her skills. Instead, it horrified me even more.) DO NOT EVER GO HERE, ESPECIALLY FOR A EUTHANASIA! I had a client that had to put their dog down. He was the sweetest 15 year old Lab in the world. When the doctor started the injection, she hurt him SO BAD that this sweet boy screamed and growled. They didn't stop... They told Mom to hold him down!!!! They didn't even respond like there was anything wrong. When he finally calmed down a bit, THEY LEFT THE ROOM! Then... 5 minutes later, he starts seizing -foaming at the mouth and all. DOCTOR MACK SEEMED TO THINK THIS WAS NOT A PROBLEM! She told me “it happens and all dogs respond differently to different medications.” Sadly, I have attended many euthanasia, it has always been peaceful. This was nothing short of a nightmare! PLEASE, PLEASE, PLEASE don't ever let this woman near your dog. If I can save just one dog from this fate…. There was no compassion... no empathy. It was pure torture --- not only for this sweet Lab but for his family. **Please note to add their ridiculous (probably AI) response. They spoke to me, TWICE! And they were NOT sympathetic in the least. They also talked to other family members. Again, all they did was justify themselves by saying this is normal.. in a very nasty way. THIS IS NOT NORMAL!
Mar 28, 2025 · Lucky PuppyI always feel they take great care of my cat Starr. In fact, when I moved to Lambertville 4 years ago, I tried 2 other vets who were closer but I was not happy with either, so returned to Shoreland and it's worth the extra drive.
May 06, 2025 · Michelle PorterWe love Shoreland animal hospital! The entire staff is so welcoming and friendly. Scheduling an appt is easy and you can always get in quickly. Whenever I have questions the staff is always knowledgeable. You can feel that they care about your pet as much as you do.
Jan 23, 2025 · Haley WisemanAfter 5 years, I will be taking my dog to another vet for care. The only reason I have taken her there is because that's where the rescue originally took her. Over the past 5 years, I have experienced rudeness from the front desk and assistants. The intake lady acted like she didn't even want to touch my 5lbs dog and acted scared of her. Then, the fees are exorbitant and have only gotten more out of hand. You want to charge me $1200-$1600 for a DENTAL CLEANING AND 1 EXTRACTION?! I called multiple other vets to find that service at half the price for my specific dog. Additionally, the newest vet I saw (seems like a revolving door), while very nice, gave her a 2 week injection and a 1 week supply of pain meds for a bad tooth and the front desk proceeded to tell me the only surgeon available is an entire month out. This is reflective of the lack of available appointments---sometimes a month out just for a "sick" appointment. Finally, the vet tech tried to tell me that my dog needs a rabies vaccine despite having had one in June (and it's on her record). The new vet laughed at that requirement anyway, as it is not needed for a sedated procedure. The worst of it all is that when the new vet called for my dog's records, their only concern was whether she would be keeping her dental appointment in March. Completely unacceptable all around!!
Feb 12, 2025 · Kristen WilliamsLike other folks leaving reviews I am not sure why I waited so long to do ours. We have been at Shoreland for many years. Yearly visits, vaccines, allergies and ear infections, but nothing grabs ahold of you until your beloved pet is in a crisis. Our Ruby girl was just that. Almost 2 days during a weekend we watch and waited knowing she was so very ill. Calling emergency places around town with what I would describe as unsympathetic ears. Soon as I called Shoreland it was can you get her here now. She had pyometra. Our girl was so very ill. They worked with us on the balance we owe. And off they took her to try to fix her up. And that is just what they did. Each and every staff member in that building are remarkable and outstanding. Ruby is our first ever pup, so you can imagine the calls during her surgery/stay/and aftercare I gave them. Each time, each staff member was kind and courteous. Her incision looks amazing. She is right back to being our judgy pitbull lol. For people reading this just remember those veterinarians and vet techs are the surgeons and nurses to us humans with not the same pay, but we want at times bigger miracles from them. I also want to take a quick minute and give a PSA about spaying and neutering your pet, DO IT. Thank you again Shoreland Staff our family thinks your clinic is full of angels!
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