Sequoyah Waggin' Tails Lodge

Pet HospitalTennesseeHamilton CountySoddy-DaisySequoyah Road

222 Sequoyah Rd, Soddy-Daisy, TN 37379, USA

3.0

This was my first and last time using this facility to board my dogs. Although the staff was friendly, the condition I picked my dogs up in was deplorable. They were both filthy and wet. They smelled like urine as if they lad been laying in to for days. My German shepard licked his elbows raw from the irritation. I called to leave a complaint and the lady I spoke to said a Manger would follow up with me. Its been 3 weeks and still no follow up. Do not bring your animals here.

Casey Kemmick
  • Overview
  • (423) 770-0979
  • waggintailslodge.com

Hours

Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 AM
Sunday Closed

Welcome to Sequoyah Waggin' Tails Lodge

Sequoyah Waggin' Tails Lodge, located at 222 Sequoyah Rd, Soddy-Daisy, TN 37379, USA, is a facility positioned within the "Pet Hospital" platform category, aiming to serve the local community with various pet care needs. While the name "Pet Hospital" might typically suggest a strong emphasis on medical veterinary services, facilities within this broader category often encompass a range of care options, including boarding, grooming, and sometimes even veterinary consultations or referrals, depending on their specific offerings and certifications.

To contact Sequoyah Waggin' Tails Lodge, pet owners can reach them via phone at (423) 770-0979 or through their mobile number, +1 423-770-0979. This accessibility is crucial for emergencies, scheduling appointments, or inquiries about their services.

Environment and Facilities

Understanding the environment and facilities of a pet care establishment is paramount for pet owners. While specific details about the interior layout and amenities of Sequoyah Waggin' Tails Lodge are not readily available in the provided information, typical boarding facilities within the "Pet Hospital" category strive to offer a safe, clean, and stimulating environment for pets. This often includes individual kennels or suites for boarding animals, designated play areas (indoor or outdoor), and measures to ensure proper hygiene and sanitation. Given the nature of pet care, maintaining a clean and odor-free environment is a key indicator of a facility's commitment to animal well-being. For a boarding facility, this would ideally mean regular cleaning schedules, proper waste disposal protocols, and good ventilation to prevent the accumulation of odors.

The outdoor space, if available, would ideally be secure and offer opportunities for exercise and fresh air. Inside, climate control is typically a feature, ensuring pets are comfortable regardless of external weather conditions. Some higher-end facilities might offer amenities like comfortable bedding, enrichment toys, and even cameras for owners to check in on their pets remotely. Without specific details about Sequoyah Waggin' Tails Lodge's physical setup, prospective customers might consider inquiring directly about the type of enclosures, play areas, and overall cleanliness protocols during their visit or phone call.

Services Offered

As a facility categorized under "Pet Hospital," Sequoyah Waggin' Tails Lodge would primarily be expected to offer services related to animal health and well-being. However, the provided customer review specifically mentions "boarding" services. This indicates that a significant part of their operation involves accommodating pets for overnight or extended stays when their owners are away. Pet boarding services typically include providing food and water, administering medications if necessary, and ensuring a safe and comfortable environment for the duration of the pet's stay. The quality of boarding can vary significantly between facilities, encompassing basic kennel stays to more luxurious "pet hotel" experiences with individual rooms and personalized attention.

Beyond boarding, it is common for establishments in the "Pet Hospital" category to offer or facilitate other pet care services. These might include:

  • Veterinary Consultations: While not explicitly stated, some facilities might have a veterinarian on staff or on call, or they might partner with local veterinary clinics to offer basic health checks, vaccinations, or emergency care during a pet's stay.
  • Grooming Services: Many boarding facilities offer grooming services, such as bathing, brushing, nail trims, and even haircuts, to ensure pets return home clean and well-maintained. This can be a significant convenience for pet owners.
  • Daycare Services: Similar to boarding, pet daycare provides a supervised environment for pets during the day, offering socialization and exercise opportunities for animals whose owners are at work or away for short periods.
  • Training Programs: Some comprehensive pet care centers integrate basic obedience training or behavioral enrichment programs into their services.
  • Specialized Care: For pets with specific medical needs or senior animals, some facilities may offer specialized care plans, including medication administration, dietary restrictions, and close monitoring.

Given the primary mention of boarding in the review, it is highly probable that boarding is a core service at Sequoyah Waggin' Tails Lodge. For information on other potential services, direct communication with the facility is recommended.

Features and Customer Experience

The features of any service establishment are often best illuminated by the experiences of its customers. The provided customer reviews for Sequoyah Waggin' Tails Lodge offer a mixed perspective on their service quality and pet care. One review highlights a significant negative experience related to boarding: "Although the staff was friendly, the condition I picked my dogs up in was deplorable. They were both filthy and wet. They smelled like urine as if they had been laying in it for days. My German Shepard licked his elbows raw from the irritation." This particular review raises serious concerns about hygiene and the overall well-being of pets during their stay, suggesting potential issues with cleanliness protocols and animal supervision. The lack of follow-up on a complaint also points to potential shortcomings in customer service and accountability.

Conversely, another review offers a very positive outlook: "This is the only place I’ll ever trust with my fur baby. Great attention to detail and she seems to love them as well." This contrasting opinion suggests that experiences can vary, and some customers find the level of care and attention to be exceptional. The phrase "Great attention to detail" implies that the staff is perceived as thorough and observant regarding the individual needs of the pets under their care. "She seems to love them as well" speaks to a positive interaction between the pet and the caregivers, which is a crucial aspect of quality pet boarding. This positive review highlights the subjective nature of customer experiences and indicates that some patrons have indeed found Sequoyah Waggin' Tails Lodge to be a trustworthy and caring environment for their animals.

These contrasting reviews underscore the importance of personal due diligence when choosing a pet care facility. Potential customers might consider visiting the lodge in person, asking for a tour, and inquiring about their specific protocols for cleanliness, animal monitoring, and emergency procedures. Speaking with the staff directly can also provide insight into their approach to animal care.

Promotional Information and Considerations

Without specific promotional materials, any discussion of promotional information for Sequoyah Waggin' Tails Lodge is speculative. However, typical promotional strategies for pet care facilities often include:

  • New Customer Discounts: Offering a percentage off the first boarding stay or grooming service to attract new clients.
  • Referral Programs: Incentivizing existing customers to refer new ones by offering discounts or credits.
  • Seasonal Specials: Promoting special rates for holiday boarding or off-peak seasons.
  • Package Deals: Bundling services like boarding and grooming at a reduced rate.
  • Loyalty Programs: Rewarding repeat customers with points or discounts for continued patronage.
  • Online Presence: Utilizing a website, social media, and online booking systems to reach a wider audience and provide convenience.
  • Community Engagement: Participating in local pet events, sponsoring animal shelters, or offering educational workshops to build goodwill and visibility.

Given the mixed customer feedback, any promotional efforts by Sequoyah Waggin' Tails Lodge would ideally focus on reassuring potential clients about their commitment to animal welfare and addressing any concerns raised by negative reviews. This could involve highlighting their enhanced cleaning protocols, staff training initiatives, or a guaranteed satisfaction policy. Transparency about their facilities and care practices would also be beneficial in building trust with the local community.

Ultimately, when considering Sequoyah Waggin' Tails Lodge for pet care needs, potential customers are encouraged to weigh the available information, including the address and contact details, and consider conducting further personal investigation to ensure the facility aligns with their expectations for their beloved pets. A direct inquiry or visit is often the best way to get a complete picture of the services and environment provided.

Sequoyah Waggin' Tails Lodge Location

222 Sequoyah Rd, Soddy-Daisy, TN 37379, USA

Reviews

This was my first and last time using this facility to board my dogs. Although the staff was friendly, the condition I picked my dogs up in was deplorable. They were both filthy and wet. They smelled like urine as if they lad been laying in to for days. My German shepard licked his elbows raw from the irritation. I called to leave a complaint and the lady I spoke to said a Manger would follow up with me. Its been 3 weeks and still no follow up. Do not bring your animals here.

Mar 29, 2024 · Casey Kemmick

This is the only place I’ll ever trust with my fur baby. Great attention to detail and she seems to love them as well.

Apr 11, 2024 · LeeAnne Kilgore

Pet Hospital