Princess Anne Veterinary Hospital

Welcome to Princess Anne Veterinary Hospital, located at 2492 Holland Rd, Virginia Beach, VA 23453, USA. As a Pet Hospital serving the Virginia Beach community, Princess Anne Veterinary Hospital aims to provide veterinary care for a variety of animal companions. The limited information available from online reviews presents a somewhat mixed picture of the hospital's environment, services, and overall customer experience, which will be objectively outlined below.

One customer recounted a highly positive experience during a wellness exam, nail trim, and chest shave for their English Angora rabbit. They specifically highlighted the enthusiastic greeting from the Customer Service Representative (CSR) Laurie and the delightful veterinary assistant, believed to be named Ashley. The client noted Ashley's genuine interest in learning about rabbits and her efforts to help their pet overcome any anxiety. The minimal wait time for a room was also appreciated. This positive account suggests a welcoming and efficient front-end experience, with staff members who are engaging and attentive to the specific needs of different animal species.

Dr. Edwards was also praised in this review for being amazing – patient, affectionate, and professional. The successful completion of the rabbit's nail trim and chest shave, despite the animal typically being squirmy, speaks to Dr. Edwards' expertise and gentle handling skills. The overall efficiency of the visit, with the client being in and out in less than an hour and feeling treated like royalty, indicates that Princess Anne Veterinary Hospital can provide excellent and timely service under certain circumstances.

However, another customer shared a starkly contrasting and negative experience regarding the care of their dog with a recurring ear infection. This client, a repeat customer whose dog had been treated for the same issue multiple times at Princess Anne Veterinary Hospital, reported not receiving care during a scheduled appointment. Despite arriving on time, they were informed by a doctor who had not treated their dog previously that sedation was necessary, leading to additional costs they were unwilling to pay. This raises concerns about consistency in treatment protocols and communication regarding costs.

The negative review also highlighted issues with employee retention, with the client being informed that their regular veterinarian no longer worked at the hospital. This perceived high turnover rate could potentially impact the continuity of care and the familiarity between pets and their treating veterinarians. Furthermore, the client reported a significant wait time of over an hour, only to be told that they would need to reschedule due to the lateness of the day. This suggests potential problems with appointment scheduling, time management, and communication regarding delays.

The negative review concluded with the client stating they would not return due to recurring issues, including problems with phone lines and understaffing. These comments point to potential challenges in the hospital's operational efficiency and customer service infrastructure, which can lead to frustration and dissatisfaction for pet owners.

Based on these limited reviews, it is challenging to provide a comprehensive overview of the services offered at Princess Anne Veterinary Hospital. However, we can infer some of the services they likely provide:

• Wellness Exams: Routine check-ups to assess the overall health of pets, as indicated by the rabbit's wellness exam.
• Vaccinations: While not explicitly mentioned, vaccinations are a standard service offered by most veterinary hospitals as part of preventative care.
• Parasite Prevention: Treatment and prevention of fleas, ticks, heartworms, and other parasites are typically offered.
• Nail Trims: A routine grooming service for various animal species, as mentioned in the positive review.
• Grooming Services: The chest shave performed on the rabbit suggests that some level of grooming services may be available. The extent of these services is unclear.
• Diagnosis and Treatment of Illnesses: The attempted treatment of the dog's ear infection indicates that the hospital provides care for sick animals. However, the differing opinions suggest potential inconsistencies in the approach and execution of these treatments.
• Surgical Procedures: The mention of sedation for an ear treatment could imply that minor surgical or procedural interventions are performed. The extent and complexity of surgical services are not detailed in the provided reviews.
• Medication Dispensing: As a veterinary hospital, they would likely dispense medications for the treatment of various conditions. The negative review touches on the cost and necessity of sedation-related medication.
• Care for Small Animals/Exotics: The positive experience with the rabbit suggests that the hospital is equipped to handle smaller animals and possibly exotic pets, although the level of specialized expertise is not fully clear.

Promotional information is not available in the provided reviews. It is common for veterinary hospitals to offer introductory specials for new clients or periodic promotions on certain services. To inquire about any current promotions or discounts at Princess Anne Veterinary Hospital, it is recommended to contact them directly at (757) 427-5201 or +1 757-427-5201. Understanding any available offers can be beneficial for new clients considering their services.

In conclusion, Princess Anne Veterinary Hospital in Virginia Beach appears to offer a range of veterinary services for various animal companions, including wellness exams, grooming, and treatment of illnesses. While one customer reported an excellent experience characterized by friendly staff, efficient service, and skilled veterinary care, another customer expressed significant dissatisfaction with appointment management, perceived inconsistencies in treatment approaches, and concerns about staff turnover and operational efficiency. These contrasting reviews suggest that while positive experiences are possible, potential clients should be aware of the reported issues and may wish to inquire further about the hospital's current practices and policies regarding appointments, communication, and staff consistency before making a decision about their pet's care.