Preston Animal Hospital

Welcome to Preston Animal Hospital, a pet hospital located in Preston, Connecticut, dedicated to providing veterinary care for your animal companions. Situated at 38 Doolittle Rd, Preston, CT 06365, USA, Preston Animal Hospital offers a range of services for the health and well-being of your pets. You can reach them at (860) 889-4736 or +1 860-889-4736 to inquire about their services or schedule an appointment.

Based on available customer reviews, experiences at Preston Animal Hospital appear to be varied. One long-term customer, who switched to Preston Animal Hospital a few years ago for the care of their dogs, reports positive experiences across several key aspects of their service. They highlight the ease and speed of scheduling appointments, often noting same-day availability, which can be particularly valuable when urgent pet care is needed. This suggests that Preston Animal Hospital prioritizes accessibility and aims to accommodate pet owners' scheduling needs promptly.

Furthermore, this reviewer praises the hospital for its "very reasonable pricing," indicating that their services are competitively priced within the local area. This can be an important factor for pet owners seeking quality care without incurring excessive costs. The same reviewer also commends the "friendliest service" they have consistently received from the staff. A friendly and welcoming environment can significantly enhance the overall experience of visiting a pet hospital, fostering trust and comfort for both pets and their owners. Based on these positive experiences, this customer states that they "would not hesitate to recommend them to a friend," which serves as a strong endorsement of the care and service they have received.

However, another customer shared a deeply disappointing experience involving the office management at Preston Animal Hospital. This account details an incident where the customer arrived a few minutes late for an appointment while already stressed about their very sick senior dog. Instead of being met with understanding or compassion, the customer reports experiencing "unnecessary rudeness" from the office manager. This initial negative interaction reportedly escalated when the customer calmly expressed their dissatisfaction with the way they were spoken to, ultimately leading to a denial of future service.

According to this customer's account, despite attempting to resolve the issue respectfully, they later discovered that their phone number had been blocked, forcing them to contact the office through another line. They were informed by a different staff member that the issue was related to alleged no-shows, which the customer disputes, acknowledging only being late once. They emphasize their commitment to their appointments, especially concerning their dog's health. This narrative paints a picture of a significant breakdown in customer service and communication, with serious consequences for the pet owner's ability to access care for their sick animal.

Despite this negative experience with the office manager, the same reviewer offers a contrasting positive note regarding the veterinary care itself, stating that "the veterinarian himself was kind, professional, and wonderful" with their senior dog. This suggests that the quality of medical care provided by the veterinarian at Preston Animal Hospital is commendable. However, the reviewer expresses regret that the negative behavior of one individual overshadowed what could have been a supportive experience. The act of blocking a client's number and denying care based on personal resentment is described as "unprofessional" and "unacceptable," particularly in the context of a beloved pet's health being at stake.

Considering these two contrasting reviews, it is evident that while some customers have experienced positive aspects such as easy scheduling, reasonable pricing, and friendly general service, there have also been significant issues reported regarding customer service and administrative interactions. Potential clients may find it beneficial to weigh these different perspectives when considering Preston Animal Hospital for their pet care needs.

At this time, no specific information regarding the environment of Preston Animal Hospital is available in the provided reviews. Similarly, there is no detailed list of the specific veterinary services offered, beyond the implication of general care for dogs. Based on the category of "Pet Hospital," it can be generally inferred that they likely provide a range of services such as routine check-ups, vaccinations, treatment for illnesses and injuries, and possibly other diagnostic or surgical procedures. However, without explicit information, it is not possible to provide a comprehensive list of their services.

Furthermore, the provided information does not include any details about current promotional offers or any specific features of the hospital beyond the scheduling ease, pricing, and reported friendliness of some staff members. To obtain detailed information about the environment, a comprehensive list of services, any specific features of the clinic, and any ongoing promotions, it is recommended to contact Preston Animal Hospital directly at the provided phone numbers or visit their location at 38 Doolittle Rd, Preston, CT 06365, USA.

In conclusion, Preston Animal Hospital in Preston, CT, appears to offer some positive aspects such as convenient scheduling and reasonable pricing, as reported by one customer. However, a significant customer service issue involving the office management has also been reported, which potential clients should be aware of. While the veterinarian is described as kind and professional, the overall experience can be significantly impacted by administrative interactions. For a complete understanding of the services, environment, and current practices at Preston Animal Hospital, direct contact is advised.