Preiser Animal Hospital Urgent Care & Wellness Appointments

Great veterinarians here and I can confidently bring any of my dogs and know they are getting the best care. I can call and they'll make room for an emergency visit if my dog is sick and the nurses and everyone up front by the desk is so friendly and helpful. Plus even better there's a shelter a few steps away and I was able to adopt my baby girl Jellybean there! ❤️

Where I've been taking my dogs for 40 years. Preiser Animal Hospital is the best place for your pets. Highly recommend them.

Less than 1 star. Find somewhere else to treat your furry family members. It is with a heavy heart and a profound sense of responsibility that we share our devastating experience with Preiser Animal Hospital. We feel compelled to warn fellow pet lovers about their shocking lack of professionalism, compassion, and competence. Preiser is unsafe, unprofessional, and unqualified. Our beloved cat, Boomer, a healthy indoor pet, visited Preiser for a routine rabies vaccine mandated by the Lake County Health Department. What should have been a simple procedure turned into a nightmare due to the staff's incompetence and negligence. Upon Boomer's arrival, we were assured he would receive proper care. Instead, he was needlessly quarantined in deplorable conditions, causing him immense suffering. Despite promises to update us and clarify the situation, the staff's communication was inconsistent and misleading. Angie told us that they needed to quarantine Boomer until they notified the Lake County Health Department that he received his mandated rabies vaccine. Angie said that she would update us after she contacted the Health Department so that we could bring Boomer home. Angie never called us. We then requested to speak with Jamie (supervisor) to get a proper update, but no one ever called us back. Days later, we went to check on Boomer and asked if he had received his vaccine shot. Mandy said that he received his shot on the day we dropped him off. Ten days later, we asked the same question when we picked up Boomer to bring him home, and Angie told us that he received his shot "just now." The staff misrepresented the medical information. The staff never contacted the Health Department as they promised. Their communication was as clear as mud. When we calmly questioned the staff about the conflicting misinformation and asked to discuss the situation with Kristine (owner of Preiser), Kristine refused to discuss and avoided us. Angie then threatened to call the police and did so. We asked for clarification because nothing they told us made sense, and they responded by calling the police! Tragically, Boomer's health deteriorated rapidly during his stay. He lost 4.5 pounds and developed cancerous growths shortly after his return home. Despite consulting multiple professionals, none had ever witnessed such a profound lack of professionalism and care. Preiser's behavior was not only unprofessional but also heartless. Their actions directly contradicted their stated mission of providing comfort and relief to animals. Boomer's unnecessary suffering and untimely death were avoidable and deeply traumatic for our family. We implore you, fellow pet owners, to heed our warning: avoid Preiser Animal Hospital at all costs. The staff's actions are a stark reminder that not all facilities prioritize the wellbeing of your beloved pets. We urge you to find a trustworthy and compassionate alternative for your furry family members. They deserve the best care, something Preiser Animal Hospital unequivocally failed to provide. There are many cautionary 1-star reviews to support that you don't want to take a chance here. Some people get angry because things didn't turn out their way, but there are common themes... credible concerns, confusing complications, and awful boarding conditions. In loving memory of Boomer. We miss you... you didn't deserve this.

Wont go back! Dr. Tuma is most unpleasant. She walked in and told me to put my 23# French bulldog on the table. I’m 72. Tuma is half my age. After waiting over half hour we got less than 5 minutes of her precious time. My dog was diagnosed with a UTI. She told the assistant to fill the script for 1 whole tab in the morning and 1/2 in the evening. The girl didn’t understand at first and Tuma kept walking and just repeated the schedule without turning back. UPDATE: After speaking with staff, I have a better understanding of the situation and the circumstances surrounding my visit. I received an apology and I am satisfied that I won’t experience this again. I’ve had such good visits with Dr. B and since the above happened during the holidays when things tend to be out of the norm I am glad that I talked this through with Jamie.

Brought my big boy Chewbacca ( Chewy) here because he hadn't been eating and was clicking his teeth. Chewy gets super touchy if he is handled, however he loves Dr. Preiser. She handled Chewy gently, winning his trust and compliance, so we have a winner. Awesome bedside manner and reasonable with prices. A pleasure to work with, wouldn't hesitate to recommend her!