Pets R Us Commerce City

I used this vet because they're right around the corner from me. Unfortunately, what they provide in convenience is overshadowed by their general negligence and low standard of care. I want to specify that all of the staff members are kind and genuinely seem to like animals. My issue is with the medical care my german shepherd received. My dog had a lumpectomy on July 15th. Two days later, she removed her drain during the night. She had chewed it. The day after she took her drain out, she had a post op appointment. I told the staff I was concerned about her leaving part of the drain in as there had been pieces of it in her bed. They looked her over and said everything was fine. Over the following weeks she had two more post op visits to check her sutures. About ten days after her sutures were removed, her incision site became inflamed and she had fluid drained. Even after four post op checks, no one caught that my concern was warranted and part of the drain was still inside. I pulled approximately four inches of it out on September 24. Over 2 months since she had the surgery. I'm disappointed and disheartened by this lack of care. Additionally, it took three tries to get medical records sent to me. Once the records were sent, it became clear that the Dr wasn't completely honest as the biopsy had explicitly stated that not all the cancer was removed. I have since moved to a new vet. I recommend staying away from this one. I've attached a photo of the drain I removed myself on my kitchen floor after two months of the "professionals" missing it.

I have been to Pets r US Commerce City location, twice, for my pups health check and treatment. Dr. Soliman and her staff are awesome. Great communication, clear explanation of the symptoms and the cure and the next steps, very polite and professional. Any nervous ness I had of visiting the Pet Hospital, is now gone. I am thankful for the care they took of my pup, Happy!

We came to Pets R Us for a second opinion and we are very happy that we did! They caught the fact that my dog tore a ligament and was going to need surgery. BIG surgery. Scared and unaware of what was to come, naturally, we had a million questions, but Dr Solomon and all the staff answered ALL of my questions and did a fantastic job at putting our minds at ease. I would highly recommend Pets R Us to friends and family.

Dr. Solimon has been our vet in aurora for many, many years. She has taken care of all our dogs. Recently, we moved to Southern Brighton and I was looking around the area for a vet with good reviews. Imagine our delight at finding her second location so close by. Best Vet in the area! ❤️❤️❤️

Dr Solimon has taken wonderful care of our Great Dane fur babies for several years now. When we first came to her, we had just gotten a new puppy after our previous dane died suddenly under another vet’s care. We were traumatized and scared to put our new dog under anesthesia. Dr Solimon has been kind and sensitive to our needs. Staff contact us immediately after surgeries with updates to soothe our nerves. When another one of our dogs ripped stitches open and the wound got infected, Dr Solimon helped us right away. Whether it is a medical emergency or routine care, Dr Solimon and her staff have been reliable, skilled, and compassionate. Our dogs are important members of our family and I’m so glad we have great medical care for them!

Our sweet old cat got very sick very quickly. We were preparing to say goodbye. We took her here and they sent her home with a diabetes treatment plan and a follow up a week later. I wasn’t sure she would make it a week, but she did and is looking at another year or more in our family!! Thank you! 🥰

I lived in Colorado for many years and was preparing to move home to Hawaii. Pets R Us made this difficult move incredibly easy!!! Moving my 4year old dog and 12year old cat proved involved so many moving parts including arranging rabies vaccines and antibodes blood work being sent to Kansas (to avoid my babies having to quarantine) and obtaining a health certificate. Pets R Us was so helpful and communicative throughout the ENTIRE process. Everyone (especially Alison) was so nice and patient with my many many questions! If I could I would give them 100 stars! Could not recommend a better establishment!

Alison is wonderful. She is very helpful answers any and ask questions no matter what they are. The entire team is great but Alison goes above and beyond for our pets. She listens and communicates to us about our pets every step of the way. Thank you Alison and pets r us for taking wonderful care of our fur babies.