Partners Animal Hospital West Loop

I cannot say enough great things about Partners Animal Hospital West Loop! My regular vet was closed, and my cat had a non-emergency injury that needed immediate attention. After calling a few clinics, we found Partners on Google, and they were able to take us in the same day. From the very first phone call, I felt reassured—the staff was incredibly kind and professional, and I was already grateful for their warmth before we even stepped foot in the clinic. When we arrived, we were greeted by Samantha, the sweetest receptionist, who welcomed us and even made my nervous cat feel at ease. She offered coffee and tea (a very welcomed touch!), and to my absolute surprise, my cat accepted a treat from her—a rare event that speaks volumes about their gentle, comforting approach. We were quickly placed into a room where, despite a small wait, they constantly checked on us and made sure we felt cared for and updated. What really set this clinic apart were the thoughtful little details that added up to such a positive experience. Samantha came in with a welcome bag of treats for my cat and a sign with his name, which felt so personal and touching that it actually overwhelmed me (in the best way). Once we were seen, the vet tech and Dr. Hurley were both fantastic, taking their time to examine my cat thoroughly and gently while answering all of my questions. They never rushed us, and somehow, my usually stressed-out cat remained calm the entire time—I don’t know what kind of magic they have, but it worked! The treatment was done quickly and stress-free, and my cat seemed so comfortable that he didn’t even want to leave the exam room. If you’re looking for a vet that treats both you and your pet with top-notch care, this is the place. Every single member of the team—Samantha, Dr. Hurley, the vet tech, the kind social media coordinator who checked on us, and the wonderful intern at the front desk—made us feel welcome, valued, and completely at ease. The level of thoughtfulness, professionalism, and compassion they showed was unmatched, and the pricing for the visit was surprisingly reasonable—even less than what I would’ve paid at my regular vet, with even more care provided. We will be returning in two weeks, and I’m confident that Partners Animal Hospital West Loop will become our new regular vet. Thank you for making our day and for showing such genuine love for your patients and their families—you’ve set the bar incredibly high!

Always have a great experience at this vet. The staff and Dr. are very welcoming and are always patient with Lucy when we go, especially since she is very shy. They don’t force you to run tests unless necessary. They are very thorough when explaining possible causes/tests/medications and always follow up a few days after our appointments to see how Lucy is doing and if there have been any changes. Highly recommend!

I’ve brought both of my cats here and have had great experiences all around. They are a “fear free” clinic and treated my older, crankier guy carefully and kept the exam as brief as he could tolerate. Pricing has always been reasonable and the doctors seem to really listen. A welcome addition to the neighborhood!

very friendly staff! Irene and doctor Hernandez were very helpful and attentive when I brought my dog in. they also allowed me to be on the phone with my sister to answer some questions and they were very timely. I appreciated not having to wait past my appointment time. front desk ladies were lovely as well. I highly recommend them!

I had a wonderful experience at Partners Animal Hospital West Loop! They were extremely welcoming and friendly (please see picture of welcome sign). They had read through my cat’s new client intake form and were familiar with my concerns. They made a treatment plan and went over the costs of treatment prior to treatment which was very helpful. Everyone was friendly and kind to us. We will definitely be back!