Orchards Veterinary Clinic: Snowden A Neilan DVM
Pet HospitalWashingtonClark CountyVancouverOrchardsNortheast 117th Avenue
6307 NE 117th Ave F, Vancouver, WA 98662, USA
4.0
Today was the final straw. I've been a client at Orchards vet for years and dealt with phones being busy for 30 or more minutes, being put on hold for more than 30 minutes, waiting up to an hour to see the vet (an hour after my actual appointment time), and waiting more than 30 minutes to get an invoice to check out and pay (pre Covid). All this because I like and trust Dr. Atwell. But today I'm done. I was a few minutes early for an 11 o'clock appointment and had to wait 28 minutes to get her in. The system currently used there is to go in and put your pet in an unoccupied room (pets name is written outside on the room's door) and go back to the car and wait for vet to call. I did so. Vet called and we talked. I was told my pet would be back in the same room waiting and I was to go get her right away. Paperwork was going to take a few minutes and I would be called as I waited in the car with my pet. I went in to get my pet...no pet in the room marked with her name (same room she went in at first). I waited a few minutes...no pet. I tried calling and got a recording telling me to call back. I called for approximately 10 minutes and got a recording each time (10-15 calls or so). While I was standing outside the door trying to get through on the phone, I could hear a pet frantically whining and barking in the adjoining room. Finally got through on the phone and I told them my pet wasn't in the room. I was told she was... She was NOT. A couple of minutes later a tech brought her into the correct room. My pet was frantic - panting with anxiety and fear. I complained and was offered a lame excuse about a door not locking or something. No apology. I told her I wouldn't return there again - even after using them for years. Still no apology.
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- (360) 256-3878
- orchardsveterinary.com
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Orchards Veterinary Clinic: Snowden A Neilan DVM Introduce
Orchards Veterinary Clinic: Snowden A Neilan DVM, located at 6307 NE 117th Ave F, Vancouver, WA 98662, USA, provides veterinary services for pets. You can contact them at (360) 256-3878 or +1 360-256-3878.
Customer reviews for Orchards Veterinary Clinic: Snowden A Neilan DVM present a mixed perspective. Some customers have reported positive experiences, highlighting the friendly staff and their caring treatment of pets. One customer expressed love for the clinic, stating their dogs are treated like their own.
However, other customers have had negative experiences, particularly regarding long wait times and organizational issues. One customer detailed a frustrating experience involving extended wait times, difficulties contacting the clinic, and a pet's anxiety due to being misplaced. This customer also reported a lack of apology from the staff. These mixed reviews indicate varying experiences with the clinic's services and efficiency.
Key Features and Services (Based on Reviews):
- General Pet Care: Provides general veterinary services.
- Compassionate Staff (Mixed Reviews): Staff is described as compassionate by some, but organizational issues raise concerns.
- Potential Long Wait Times: Some customers report significant wait times.
- Organizational Issues: Issues with pet placement and communication have been reported.
The Orchards Veterinary Clinic: Snowden A Neilan DVM offers veterinary services, but customer experiences vary. While some customers praise the caring staff, others have raised concerns about long wait times and organizational issues. It is advisable to consider these mixed reviews when making a decision about this clinic.
If you are considering Orchards Veterinary Clinic: Snowden A Neilan DVM for your pet's veterinary needs, it is recommended to contact them directly for more information about their services, policies, and potential wait times. To schedule an appointment or for any inquiries, please call (360) 256-3878.
Orchards Veterinary Clinic: Snowden A Neilan DVM Location
Orchards Veterinary Clinic: Snowden A Neilan DVM
6307 NE 117th Ave F, Vancouver, WA 98662, USA
Get directionsReviews
Today was the final straw. I've been a client at Orchards vet for years and dealt with phones being busy for 30 or more minutes, being put on hold for more than 30 minutes, waiting up to an hour to see the vet (an hour after my actual appointment time), and waiting more than 30 minutes to get an invoice to check out and pay (pre Covid). All this because I like and trust Dr. Atwell. But today I'm done. I was a few minutes early for an 11 o'clock appointment and had to wait 28 minutes to get her in. The system currently used there is to go in and put your pet in an unoccupied room (pets name is written outside on the room's door) and go back to the car and wait for vet to call. I did so. Vet called and we talked. I was told my pet would be back in the same room waiting and I was to go get her right away. Paperwork was going to take a few minutes and I would be called as I waited in the car with my pet. I went in to get my pet...no pet in the room marked with her name (same room she went in at first). I waited a few minutes...no pet. I tried calling and got a recording telling me to call back. I called for approximately 10 minutes and got a recording each time (10-15 calls or so). While I was standing outside the door trying to get through on the phone, I could hear a pet frantically whining and barking in the adjoining room. Finally got through on the phone and I told them my pet wasn't in the room. I was told she was... She was NOT. A couple of minutes later a tech brought her into the correct room. My pet was frantic - panting with anxiety and fear. I complained and was offered a lame excuse about a door not locking or something. No apology. I told her I wouldn't return there again - even after using them for years. Still no apology.
Nov 11, 2021 · Shirley MorganGreat people and they treat my dogs like their own. Love this vet clinic! ❤❤
Nov 06, 2020 · Elizabeth McLeodWe always get great care and compassion. The staff is great and Dr Eric is wonderful.
Mar 17, 2020 · Gregg RobinsonReally good prices and they treat your dog or cat like royalty lol 😽
Apr 14, 2019 · K. LanzaThese Vets and all their assistants are great! Very personable and kind!
Mar 23, 2019 · Gordy MurphyPet Hospital
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