Mountain View Veterinary Care

Mountain View Veterinary Care is a veterinary facility located at 800 Marguerite Rd, Greensburg, PA 15601, USA. The hospital can be reached by phone at (724) 687-8387, which also serves as their mobile contact. As a "Pet Hospital," Mountain View Veterinary Care aims to provide exemplary medical care, information, and education to clients, enabling them to make informed decisions for their pets' health. The practice strives to make the entire veterinary experience rewarding by partnering with owners to develop individualized diagnostic and care plans. The team includes Dr. Melissa Ackerman, DVM, the practice owner, and Dr. Mary Criado, DVM, among other dedicated staff members.

Environment: A Modern Facility with a Focus on Client Experience

Mountain View Veterinary Care boasts a "brand new facility with dedicated surgical and dental suites." This indicates a modern, well-equipped environment designed to facilitate advanced veterinary procedures. The use of "state of the art" equipment, including anesthesia and monitoring machines, digital radiology, digital dental radiology, ultrasound, and therapeutic laser, further points to a facility capable of providing high-level medical care. The stated commitment to being "service oriented" suggests an effort to create a comfortable and positive experience for both pets and their owners. For pets with specific needs, such as reactive or anxious dogs, the environment is made accommodating, as evidenced by a review praising how "EVERYONR at MountainView went about and beyond" for a reactive large dog, ensuring the owners "didn't feel shamed" and were "treated with the upmost respect care and compassion." This highlights a proactive approach to creating a less stressful visit for challenging patients. The hospital's hours of operation are Monday to Thursday from 8:00 AM to 7:00 PM, and Friday from 8:00 AM to 5:00 PM, with Saturdays and Sundays being closed, providing extended weekday availability for clients.

Services: Comprehensive and Advanced Veterinary Offerings

Mountain View Veterinary Care offers a broad range of veterinary services, catering to the diverse needs of pet owners in Greensburg and surrounding areas. Their services include:

• Routine Health Care: This covers wellness exams, vaccinations, and lab work essential for preventative care, as well as treatment for minor injuries and common illnesses.
• Diagnostic Services: The hospital utilizes in-house blood machines, ultrasound, and X-ray technologies for accurate and timely diagnoses.
• Surgical Procedures: They perform routine surgeries such as spays, neuters, and mass removals, within their dedicated surgical suites.
• Dental Services: Comprehensive dental care, including digital dental X-ray and surgical tooth extractions, is provided to maintain oral health.
• Reproductive Services: Dr. Ackerman has a special interest in reproduction, and the hospital offers services such as breeding timing and management, surgical and vaginal artificial insemination, caesarian sections, and medical treatment of pyometra. They also handle OFA health certifications and European equivalents.
• Therapeutic Laser: This advanced treatment is available for postoperative pain control, arthritis, various forms of inflammation, and skin lesions.
• Behavioral and Nutritional Counseling: These services likely aid owners in managing pet behavior and ensuring appropriate diets.
• Referrals to Specialty and Critical Care: Mountain View Veterinary Care collaborates with local specialty and critical care facilities, ensuring that pets requiring more specialized attention are referred to appropriate care for the best possible outcome.

Features: Expertise, Compassion, and Client Communication Challenges

A key feature of Mountain View Veterinary Care is its team of experienced veterinarians, including Dr. Melissa Ackerman, the practice owner, who has extensive experience since graduating in 1999 and has a special interest in reproductive services. Dr. Mary Criado is also part of the team, with interests in surgery, ultrasound, and physical rehabilitation, and is noted for her willingness to see pocket pets and some exotics. The staff is consistently praised by some clients for being "simply amazing," treating pets and owners with "respect, care and compassion," particularly in challenging situations involving reactive animals.

However, client testimonials also highlight significant issues related to communication and perceived empathy, particularly concerning end-of-life care or difficult medical situations. One very serious negative review details a distressing experience where Dr. Ackerman was allegedly "VERY defensive" and "guilted" the owners after their sick dog passed away at home. The owners reported that Dr. Ackerman was "loud, argumentative, and unable to diffuse" when they kindly inquired about returning unused medications, instead focusing on "covering her butt" and stating she wasn't surprised the dog passed, despite the owners explicitly stating they were not blaming anyone. This suggests a potential breakdown in empathetic communication and professional conduct during highly sensitive times, which can severely impact client trust and satisfaction, even if the medical advice given was technically sound. This stark contrast in client experiences, from exceptional compassion for reactive pets to perceived hostility during a bereavement, presents a complex picture of the hospital's overall client relations.

Promotional Information: Seasonal Specials and Community Involvement

Mountain View Veterinary Care actively offers various promotions and discounts, demonstrating a commitment to making care accessible and affordable. Current promotions include:

• Parasite Prevention Discounts: For a limited time (e.g., May 1 – July 31, 2025), clients can save on parasite protection, such as $20 off with 6 doses or $50 off with 12 doses of products like Simparica Trio® or Revolution Plus®. These offers are often combinable with Zoetis Petcare Rewards.
• Dental Cleaning Discount: A promotion of $60 off dental cleanings is available when scheduled within 30 days of a veterinarian's recommendation. This encourages proactive dental health for pets.
• Charitable Giving Program: The hospital engages in community support, such as their "Unleash Joy Charitable Giving Program" (running from November to January), partnering with local organizations like Concern for Animals to support pet owners facing financial difficulties, provide spay/neuter vouchers, manage an animal food bank, and assist with non-routine and emergency veterinary services. This demonstrates a commitment beyond direct patient care.

Additionally, some online sources indicate that Mountain View Veterinary Care may offer discounted services to senior citizens, veterans, and active military members, though it's always best to confirm these specific discounts directly with the clinic. They periodically offer specials and rebates associated with products they carry. Clients are encouraged to check their website or call for the most current information on promotions and special offers, as these are subject to change and may have specific terms and conditions.