Midtown Veterinary Hospital

Midtown Veterinary Hospital, situated at 85 University Ave in Rochester, NY, serves the local community as a Pet Hospital offering veterinary care for animal companions. With a contact phone number of (585) 546-1550 or mobile phone +1 585-546-1550, the hospital is accessible to pet owners in the Rochester area seeking medical services for their animals.

Based on the available reviews from real customers, experiences at Midtown Veterinary Hospital appear to be varied. One review expresses profound gratitude towards Melissa B., Joanna Bender, and the entire team for their service during a difficult time involving the loss of a beloved pet named Melo. The client specifically thanks Joanna Bender for her care of Melo and acknowledges the patience, care, and understanding shown by the staff. They describe the handling of Melo's passing as "Beautiful" and express thankfulness for the support provided, which made the difficult time a little easier to bear. This review highlights the compassionate care and empathy offered by some members of the Midtown Veterinary Hospital team, particularly in sensitive situations such as end-of-life care.

In contrast, another recent review details a significantly negative experience. This client, who had been visiting the hospital for 5 to 6 years, states that their recent visit will be their last. The review alleges that the client overheard condescending remarks made by the assistants and the veterinarian behind a closed door. The client recounts a specific instance where a statement they made regarding their dog's preventative care was allegedly repeated and laughed at by the staff. This perceived lack of respect and professionalism from the veterinary team left the client feeling as though they were being treated as unintelligent ("like I’m STUPID").

Furthermore, this negative review mentions a delay in being seen for their appointment. Despite arriving 17 minutes early for a 3:40 PM appointment, they were not seen until 4:00 PM. The client also expresses frustration with what they perceive as a consistent pressure to undergo additional services beyond their stated need for vaccinations. They describe a feeling that the veterinary team acts superior and attempts to push unnecessary services. The client explicitly states that they visit the vet for vaccinations and do not appreciate being told what to do with their dog or being made fun of for their choices. The reviewer also notes the perceived irony of being told their senior dog is very healthy after overhearing the staff's derisive behavior. The client concludes by stating they directly confronted the veterinarian (Brender) about the behavior and will no longer be a customer.

Considering these two contrasting reviews, it is challenging to provide a comprehensive and universally positive description of the environment, services, and features of Midtown Veterinary Hospital. The positive review suggests a caring and supportive environment, particularly in emotionally sensitive situations, with staff members like Melissa B. and Joanna Bender being commended for their compassion and professionalism. The negative review, however, paints a picture of a potentially disrespectful and unprofessional atmosphere, at least in the interaction described, with allegations of condescending behavior and pressure to pursue additional services.

Regarding services, based on the limited information in the reviews, it can be inferred that Midtown Veterinary Hospital offers general veterinary services, including vaccinations and end-of-life care (euthanasia). The negative review also suggests that the hospital may promote or push other services beyond basic preventative care. However, the full range of services offered, such as routine check-ups, dental care, diagnostics (like X-rays or lab work), or surgical procedures, cannot be definitively determined from the provided text.

In terms of features, the positive review highlights the team's patience, care, and understanding, suggesting a client-focused approach in certain situations. The negative review, conversely, points to a potential feature of perceived superiority and pressure for additional services, along with alleged unprofessional behavior behind closed doors. It is important to note that these are based on individual experiences and may not represent the entirety of the hospital's features or the consistent experience of all clients.

No information regarding promotional offers or special programs at Midtown Veterinary Hospital is mentioned in the provided reviews. Therefore, local users interested in learning about any potential promotions are advised to contact the hospital directly at (585) 546-1550 or +1 585-546-1550 to inquire.

In conclusion, Midtown Veterinary Hospital in Rochester, NY, appears to elicit varied responses from its clients. While one review praises the compassionate and supportive care received during a difficult time, another details a deeply negative experience characterized by perceived condescending behavior, unprofessionalism, and pressure for additional services. Potential local users should consider these differing perspectives when evaluating Midtown Veterinary Hospital for their pet care needs. Given the conflicting accounts, it would be prudent to contact the hospital directly to inquire about their environment, the full scope of their services, their approach to client communication and care, and any current promotional offers to form a well-rounded understanding.

As a Pet Hospital, Midtown Veterinary Hospital is expected to provide medical care for animals. However, the quality of the client experience, as reflected in these reviews, seems to be inconsistent. The positive feedback regarding compassionate end-of-life care is noteworthy, while the negative feedback concerning staff behavior and communication raises concerns. Local pet owners may want to seek further information or consider these points in conjunction with their own priorities when choosing a veterinary care provider for their beloved animals in Rochester, NY.

It is essential for any Pet Hospital to maintain a professional and respectful environment for both pets and their owners. The stark contrast between the two provided reviews underscores the importance of consistent and positive client interactions. While the compassionate care described in one review is commendable, the allegations in the other review regarding staff conduct and communication are serious and should be a point of consideration for prospective clients. Without further information or a broader range of reviews, it is difficult to form a definitive overall assessment of Midtown Veterinary Hospital. Therefore, direct communication with the hospital is recommended for those seeking veterinary services at this location.